GiftCards.comReviews 361

HORRIBLE. Today is my mother's birthday. I ordered an Amazon Gift Card for her in the amount of $100. I received an email stating my order was in. Then received another email stating that my order was cancelled. When I called and spoke to a CSR, they told me that my order was cancelled due to my information NOT passing their fraudulent account check. WTH? I used my debit card and there is roughly $1400 in the account. All mailing address etc is up to date. ALSO... I checked my bank account and this company charged my account TWICE for $1.00 each. The CSR was rude and could not give me an explanation as to why they won't process my order. So I re-iterated that they are informing me that I cannot do business with them and must take my business elsewhere due to not passing whatever requirements they have for their 'fraud' test. HA. What a joke! Meanwhile, I am not late in sending my mother her gift. Should they not refund both $1.00 transactions, I will take this to the BBB. BE CAUTIOUS USING THIS COMPANY. There are TONS of other companies we can use!

I purchase a $40 card and was charged for UPS shipping when I know I checked standard. I called immediately upon getting the email confirmation was told their system was down. Send email did not hear back called again 2 days later they said they couldn't reverse a charge that was already processed. It was not processed until 6hrs after I called and emailed. Have bought thousands of dollars over the last few years and this is how they treat you. Wish discovercard still issued gift cards.

Employer purchased gift cards for employee's & some expired & were not used.
I called & was told that the money would go back to the employer's credit card & then it is up to the employer, but the money would be issued back to the employer.

Now I find out that was NOT TRUE & they will not issue money back to the employer's account. NO ONE CAN TELL ME WHERE THE MONEY WENT!---This is NOT RIGHT!----This money should be reported to The Missouri Secretary Of State.

This company giftcards.com which was acquired by Blackhawk Network has kept the money?--What a deceitful company!----I wish I would have read the reviews from the BBB before ever dealing with these people.

I wonder how much money they continue to get after deceiving the public & how much they report to IRS

3 weeks after I was notified that my card was sent I still had not received it. After 3 emails to customer service I get an email back saying "Please wait until the end of this week as it was indeed shipped out to the address provided. If it has not arrived by the end of this week please reach out to us again". No tracking number or offer to immediately send a replacement. I needed the card for a drawing giveaway so at this point all I want is a refund. I have sent 2 email requests for this so far and haven't heard back...

I bought 2 gift cards for my college kids for Valentines to be delivered by e-mail. One was for Chilis and one for BJ's Restaurant. Once I was done, I decided to look at reviews to make sure that noone has had problems getting them by e-mail. I absolutely panicked when I saw the terrible reviews. I would be so embarrassed if my kids went to the restaurant for valentines, got declined, and had to use their own money.

Everything went perfectly. They texted me the very next morning that they received the cards via e-mail, had no problem activating them, and used them easily in the restaurant.

I am not sure what happened to so many other people but this was so convenient for me. As dog lovers, I even got to send a cute video for free about a dog making a valentine for a neighbor cat.

I will definitely giftcard.com again!

Sending a personalized Visa card with my son and his wife's photo was neat I thought
Until last night when he went to use the card. It was for $100 but at the restaurant they could only use $83 out of the $100 because of an agreement that allows for the restaurant to put a hold on the amount of the bill plus an extra 20% for the tip which would be added later. I understand this for a normal credit card, but this was a Visa gift card with a set amount. I called Giftcards.com and they blamed it on the restaurant agreement (also applies to gas stations, car rentals, etc.). I told them they should just approve the full amount of the card and let the person pay any residual balance with a regular credit card. They refused to agree - put the blame elsewhere. I will not use them again and probably not use any gift cards in the future.

*******822 I tried to purchase an eGift card Visa in the amount of $250, and I paid with a debit card from a major US bank/checking account with over $100,000 in it. Site says it can take up to 24 hours to process. Fortunately, I saved as a PDF the final screen that confirmed my order and contained my "ID number," as I never received the promised confirmation email. And the recipient never received the eCard. After 24-hours and much digging, I called (got the number from Blackstone, the parent company) and reached a call center in El Salvador. They said they would cancel my order. That was this morning. Their website does not show my order as cancelled. It says "Your order has not been processed yet. Please check back soon." I have notified my bank.

I ORDERED A GIFT CARD ON 11/22/16 AND AS OF 12/21/16, NO GIFT CARD WAS RECEIVED. I CALLED AT THE BEGINNING OF DECEMBER TO ASK WHY I HAD NOT RECEIVED AN EMAIL INDICATING THE CARD HAD BEEN SHIPPED? THEY HAD NO ANSWER AND INSTEAD TOLD ME THAT THERE WAS A DELAY IN THE SHIPPING AND THE CARD SHOULD BE RECEIVED NO LATER THAN 12/15/16. CUSTOMER SERVICE REP INFORMED ME THERE WAS NO TRACKING WITH USPS? I ALWAYS SEND PRIORITY MAIL AND TRACKING IS INCLUDED. I CALLED ON 12/21/16 TO ASK THAT GIFT CARD BE SENT EXPRESS MAIL WITH TRACKING THIS DAY AND THEY REFUSED TO DO SO. I ASKED FOR A REFUND AND SUPERVISOR HENRY STATED HE DID NOT KNOW HOW MUCH THE REFUND WOULD BE OR HOW LONG IT WOULD TAKE.? VERY UNPROFESSIONAL. THIS WEBSITE IS A SCAM!

I tried ordering a Visa egiftcard MULTIPLE times, and each time the company cancelled my order. I called customer service and after being on hold for 16 minutes a person named Rafael answered and told me my credit card company was denying the charge. After speaking with my credit card company they told me they were NOT denying the charge and that giftcards.com was cancelling my order. I called their customer service AGAIN and was on hold for 13 minutes this time, spoke with Rafael, AGAIN, and he told me I "tried too many times to complete a purchase and the system." and blamed all the issues on my credit card company. I have wasted half my day dealing with these people. I will NEVER do business with them again.

Never purchase from this company, I ordered $2200 in gift cards, and paid for express shipping. I never recieved my cards, UPS lost them in the mail. UPS took ownership and refunded the full amount back to giftcards.com They are now claiming that they do not have a department that can check on the refund from UPS and therefore they can not issue me a refund. They have now recieved $4400 from UPS and I and will not refund any money. Horrible company, horrible customer service. Do not ever buy from this company.

Ordered a $100 gift card. 6 hours later, give or take, they cancelled the order for me with no reason listed. They would not tell me why I was unable to receive the card, and they still charged me the handling fee. This was 1 simple order and all they could deliver was an unexplained refund, which they took a profit on anyways. I strongly don't reccomend this site. Just go buy an actual gift card. It's not worth going through this waste of time and apparently money.

I purchased two $25 gift cards online from Giftcards.com. After two weeks when they hadn't arrived in the mail, I called customer service. I was told by "Alex" that they were still being processed and had not shipped yet. He offered to refund my purchase and said I would receive my money in 3-6 business days. Two days after that, I was contacted by "Benji" who told me that I was unable to receive a refund for this item. When I asked to speak with a supervisor, he told me that there was nobody above him who I could talk to. This company is terrible! They are a bunch of fraudulent scammers and are very unprofessional.

I could not be more disappointed and angry with this company. I paid extra money to receive tracking info for my order. Well, the tracking information was never provided. When I contacted the company, they refused to admit I paid the extra money even though I showed them my receipt as evidence. They refused to apologize and made me feel like I was completely wrong. Probaby one of the worst customer service I ever experienced. I was given a very large window of time for my order to arrive. It actually arrived much later than the lastest date anticipated. Extremely slow service, rude/incompetent customer service, and an overall nightmare experience. Please save your money and time and never use this company. I am sure there are much better companies to buy gift cards from. GiftCards.Com is a joke and completely terrible!

I purchased several thousand dollars worth of gift cards from this company. Saturday, December 2nd I tried to activate and use three gift cards worth about $1500. I received an error message on the company's website which said to call customer service. I did, and was told that my account had been suspended resulting in my $1500 being frozen. This was a major inconvenience because I had an urgent need for the funds. The CSR told me that he would submit a case to "the second level department" that would take 1-2 business days receive a response. He was unable to offer me any further explanation as to why the account was suspended or why it could not be resolved more quickly. I waited 2 business days and heard NO response. Nearing the end of the second business day (12/6/16), I called customer service again to check on the case. I was told that there was no further information and that it could take another day. I asked to speak with a supervisor. The CSR tried to discourage me from doing so, but ultimately consented and transferred the call. The supervisor said that he would contact the "second level department" and request that they contact me as soon as possible. As a customer with $1500 frozen for some unknown reason, I feel like that is a situation that should be handled with urgency. If my company had resulted in someone's money being frozen, then I would do everything in my power to see that the problem was resolved immediately or that an explanation was offered to the customer as to what happened and what it will take to fix it. Giftcards.com has offered me neither. I still do not even know why my funds are frozen, let alone when I can expect them to be unfrozen. There is no sense of urgency in resolving this, and I am the one paying the price for that. I am writing this complaint after giving Giftcards.com reasonable opprotunity to settle this. I hope that this complaint will encourage them to treat this case with the urgency that it deserves. I feel that I should also receive reasonable compensation for the major inconvenience and problems created because their company froze the funds on my accounts for no explainable reason.