GiftCardMallReviews 310

SCAM SCAM SCAM. I bought my daughter a visa debit card from this company for her 14th birthday. She tried to use them to order items online. The card was declined, and no purchase made, but giftcardmall is still holding the funds, and tell me it will take 6 business days until they'll be available. I would never get one of these again, total scam. I called and complained with their agents, a supervisor, and am not posting on as many websites my dissatisfaction. I also am looking at joining any class action lawsuit against them that I can find.

I ordered two visa gift cards from giftcardmall.com. The first visa gift card ordered was sent via UPS next day air guaranteed delivery for 12/31/2012 by 10:30 AM. I received the activation code for the visa gift card via UPS next day air but I never received the visa gift card on 12/31/2012. The tracking information said the visa gift card was out for delivery. I did not receive my visa gift card from giftcardmall.com until 01/02/2013 at 10:17 AM. When I called UPS for a guaranteed service refund a supervisor named Wendy advised me that they were not able to issue a refund for the express delivery fee $19.99 because the service contract with giftcardmall.com does not allow refunds. So basically I had to eat the loss of $19.99 because UPS had too many packages on 12/31/2012 and not enough drivers and giftcardmall.com would not issue a refund of the shipping charge. For the second visa gift card order I received the visa gift card on time on 01/03/2013 as promised via UPS next day air mail before 10:30 AM, BUT the activation code that I received (on the same day, different envelope) was not for the correct visa gift card! They overnighted the wrong activation code, the code that was sent to me via UPS next day air mail was not for the card I ordered on giftcadmall.com. The activation code I received was for another gift card ordered through Staples.com b(staples.com is an affiliate/partner of giftcardmall.com). I didn't even order overnight service for Staples.com. I called customer service for giftcardmall.com and they said they would send a request to their "second level" to activate the card by the next day 5PM eastern standard time. I am sharing my experience so that others may make a more informed decision when buying from giftcardmall.com.

I purchased a gift card and paid extra $13 for two day delivery on Dec 18. Today December 26 party has not received their card and giftcard mall says it's at UPS getting a label on it, and that could take up to 5 days, they have no control of it now. I paid extra for rush delivery so they could put it in someone's hand and not be able to track it? UNACCEPTABLE. My advice, buy your own gift card and walk it to the post office and pay LESS than $13 for two day delivery. I will NEVER will use them again.

We are a company and we purchased a gift card for an employee who would be traveling internationally. We did not want to cancel the gift card, simply transfer it over to a card which would work internationally. Lots of help they were. I explained to the woman we would never use their services again and that I would tell 20 friends not to use their services. I surely hope this reaches more than 20 people. Find another gift card site to purchase from. These people are awful!

They are horrible! They charged me twice on my account. 1.) in June of 2012... I seen my statement and it showed the money was taken out and then all of a sudden 3 weeks later it shows I'm charged again and all of a sudden the old charged vanish from the statements of June. I called to ask why 3 weeks later I'm billed for something back in June in which I was charged? Plus I asked him to explain why the charges have vanished back in June and reappear in July? Why wasn't I refunded my money and why did the charges take 3 weeks and why the old statements don't show them anymore? Who is playing with my money? Worst company ever!

Ordered a $250 visa gift card for my niece's graduation. The next day received an email that "your order could not be processed as we were unable to verify some of the information provided". When I called to ask what information needed to be verified--they said they did not know and I would just have to try again. They also said if my billing address was even "one period" different than what they have--the purchase is declined. What a waste of time this company is!

I bought 4x$25 dollar cards as I couldn't find the $100 card on the display at my local store. I found them the following week and asked if I could exchange due to the (in light print and not noticible) fee of 3.95 per card which I didnt notice at the time. Store said I could go onto giftcardmall.com and they would be happy to refund. Nope, they are not at all happy to refund, in fact it keeps saying my numbers are invalid and I cant even get anyone on the phone. Will never use them again!

I ordered an iTunes giftcard provided by Gift Card Mall through Amazon.com. The date was December 9. It was going to be part of a Christmas gift. By December 24 I still hadn't received anything and the tracking on Amazon said it had already been shipped. I sent and inquiry and was told by a Gift Card Mall customer service rep that they can reprint another card and send it to me again. Even though it wouln't be received by Christmas, I said yes. I still haven't received it. I complained again and was told that the card should have been delivered. My only option now seems to be a full refund. It's outrageous. Amazon should break all ties with Gift Card Mall. I will never do business with Gift Card Mall again. BUYER BEWARE!

DO NOT EVER BUY A SAFEWAY GIFT CARD- EVER. I went to the Safeway website and bought one from their linked store of giftcardmall.com. It was a gift for someone. The person took it to the store and it did not work. Manager blamed the gift card company. Spent hour on phone with giftcard mall. They blamed the store. Spent 2 more hours and several trips to store and store is still blaming giftcard mall. I finally called giftcard mall and said I want a full refund since you are all just passing the buck and nobody wants to solve the problem. They refunded the money (only thing someone could manage to do correctly). If you're buying online, you would think that by going to the safeway website for a safeway card is the BEST way to go... but obviously there is NO relationship between these 2 entities to assist the actual customer!

Purchase Visa gift card at Albertson's specifically to make a purchase at an international online website. The transaction didn't go through. I then find out that the card was good in the US only. No where on the package where they list some conditions did it say the card was only good in the US. The only way to find out is after the purchase and opening the package to find the Terms and Conditions.

I explained the situation to the CS rep and supervisor, and all that was offered to me was:

1) refund of balance minus a $5.95 check issuing fee (this means I lose the $5.95 purchase fee and $5.95 check issuing fee)
2) buy a prepaid visa credit card and have the funds transferred (doing this would cost me another purchase/activation fee)

I just wanted the purchase fee to be added to the balance since:

A) the package did not say valid in US only
B) the terms and conditions where inside of the package and the package can't be opened until I purchased the Visa gift card

My gripe is that I know the supervisor could have done something, even send the call to her manager. It seems that they are willing to lose several customers (myself, family, friends, friends of friends, friends of family, and so on) because of their unwillingness to help or even show that they cared.

What a shame cause I usually give gift cards as gifts (especially during the holiday season) as the receiver can buy what they want. I learned my lesson.

The card is really difficult to use. It's virtually impossible to use the full balance on the card because it continuously gets rejected if you spend anywhere close to the amount on the card. So you basically pay $5 or $6 to activate this card and then you lose a dollar or two that you can never spend. On top of that, i have a really hard time checking my balance because whenever i try to log into the website it marks my card as potential fraud. Selling pre-paid credit cards can't possibly be as difficult as visa is making it.

I would not recommend purchasing a Visa gift card from these people. I bought one and lost my money.The card is not usable. When I try to call them it asks for your sixteen digit card number. I type it in and it says it's not a valid number. I have no way to contact them by phone. A balance check on-line says my card is marked for potential fraud. I'm going to throw the card away and count it a loss. I'm glad I only spent $25.00 on the card. Screw you giftcardmall!

DO NOT TO BUSINESS WITH THIS SCAMMING PEICE OF SH*T WEBSITE. I RECEIVED THIS CARD AS A BIRTHDAY PRESENT WITH $100 ON IT, THE FOLLOWING DAY (AFTER THE PERILOUS PROCESS OF ACTIVATION) I WENT ONLINE AND TRIED TO ORDER AN ITEM FOR $85.THE CARD WAS DECLINED! AFTER MULTIPLE ORDEALS WITH CHECKING THE BALANCE, I WAS TOLD THERE WAS 100 DOLLARS ON THE CARD. FINALLY I SWITCHED WEBSITES AND ORDERED THE SAME ITEM OFF ANOTHER WEBSITE, THE CARD STILL WAS DECLINED. AFTER FOUR PHONE CALLS AND 45 MINUTES I WAS INFORMED THAT FOR BULLSH*T 'SECURITY REASONS' 20% OF THE BALANCE ON THE CARD HAD BEEN WITHHELD, UNTIL FURTHER NOTICE. THEY COMPLETELY F*CKED ME OVER, AND RUINED MY BIRTHDAY. PLEASE DON'T DO BUSINESS WITH THEM.