GiftCardMallReviews 310

I feel like i'm beating a dead horse here since everyone else has had equally terrible experiences, but seriously, they robbed me. Won't refund, won't deliver, total $#*! named Susan as their employee.

I wish I had checked here before buying. I ordered a gift card for Michaels. It never arrived. They promised to resend. Never did. Then they gave me a reference number for the reprint/ refund. Still nothing.
Run around x *******. This is a dishonest company. Stay away.

DO NOT BUY THIS GIFT CARD. PERIOD. THEY TAKE YOUR MONEY! DO NOT BUY FROM THIS COMPANY!

I went to a restaurant and my total was $55.01 and when I got the receipt it says my balance $33.01. Which doesn't make sense. I should have $44.99. So I called the number in the back of my card to view my last transactions and the restaurant charged $66.99. $11 more than my original total. And it was not the restaurant's fault because I have used the same card to 2 other places, used the same card and they took more money than the original cost. This company charges secret fees! DO NOT BUY FROM THIS COMPANY. IT'S A SCAM!

WARNING! DO NOT PURCHASE FROM THIS COMPANY! Wish I read the reviews first! If I had the option, I would not give them any starts but of course, we cannot do that!

I ordered a gift card for my daughter. Immediately when I placed the order, I received a fraud alert from my bank via text, email and a phone call. When I asked the bank rep. What the fraud was about he simply asked if I made the purchase. I said yes and he authorized the transaction. Needless to say, I never received the gift card. When I called, they stated they do not have tracking numbers and couldn't tell me where the card was. They said they could refund my money and said it would take up to 30 days. Forget that... I contacted my bank immediately and they are launching a fraud investigation!

I tried to purchase a gift card for my mother's birthday. Thought everything was alright until the next morning I received an e-mail from giftcardmall.com saying that the order could not be processed. It was a form letter, but they hadn't even bothered to type in my name or the order number. It said 'Dear,' and 'We are contacting you regarding Order.'

I called their customer service number and the representative told me she didn't know why the order had been cancelled. She recommended I contact the credit card company, and then try the order again. The credit card company told me there was no problem with the credit card, and that giftcardmall had cancelled the transaction. So I tried to purchase a card one more time. The exact same thing happened, down to the unfilled-in form letter e-mail.

I called giftcardmall again, and again the representative could offer no reasons or solutions. Then, when I tried to think of and offer some possible reasons why there may have been a problem, after about ten seconds the phone line went dead. I can't say for sure she hung up on me, but it was very curious timing. I was neither rude nor angry while I was speaking with the representative.

This company seems pretty shady, and I will definitely stay away in the future.

I actually bought one of these cards in a store, simply so I could avoid U-Haul's ridiculously high cash deposit. Since having to use the website, I've realized what a scam this company is. The original card, which worked, was lost with $30 still on it, and I have now received two replacement cards that do not work. They require an activation code that does not come with the card, and their phone representatives insist that they cannot help. Their customer service email reps don't respond to messages. I don't have it as bad as some folks on this thread, but I'm a working grad student and $30 is $30! I have reported them to the IC3. I hope that helps shut them down. Who's putting together a class action suit?! Count me in!

I purchased one of their retail cards for $500. All of the money except just under $5 of it was gone before I even "activated" the card.

Turns out someone 2 cities away purchasing using my card before I could even get home to activate my card.

Their customer service requested some information on a dispute form. Their service rep then said they had everything they needed and I could expect a new card in 45-60 days. 3 Months later I call and they tell me since it's past the 30 day dispute period they cannot do anything for me, even though they acknowledge they received my form before the 30 day period, they say the case is closed and cannot be re-opened.

These people sold me an already stolen card, they are crooks. They have no way to protect their customers from thiefs and if your card does get stolen they will dispute the transaction and keep the money for themselves!

Oh heck no. First of all they had a huge breech in their internet site and thousands of fraudulent cards were bought. Thousands of customers were effected. I called because I had several hundred dollars debited from my account and I had not even heard of this joke of a website. They told me that they would refund me and send my "ticket" to their "2nd level". That was back in Feb and they still are keeping my money. The rep told me they had a huge fraud break in and thousands of customers were effected. Stay away! They are not ethical and do not return your money.

Purchased a gift card for my mom five days ago. Call them to have them resend it twice and verified all the information is correct. All they will do now is tell me that they could refund it or send it to the same email. They tell me that refund could take up to 30 days. What a load of crap. So much for a nice gift for my mom. They won't even email me the gift card to me when I purchased it so I can forward it to my Mom. No one in the call center can do anything but see and see if it's been processed. They don't process in house.

On 12/16/2013 I purchased a 100.00 gift card using my debit card from BOA. I received an email confirmation with all the correct information on 12/16/2013. On 12/16/2013 my account was debited 107.94. On 12/17/2013 I received an email from GiftCardMall.com telling me my order could not be processed without giving a reason. I called GiftCardMall.com and they informed my that they had canceled my order but the person on the phone could not tell me why. It was a useless phone call. GiftCardMall.com insisted they did not debit my account but BOA claims otherwise. Now I have no giftcard and GiftCardMall.com has 107.94 of my money.

WARNING this site is a scam.

They fraudulently charge your credit card for purchases you never made. Funds will be held with them for about a month before being released back to you according to my credit card company. (Mine is still being held by them and I'm not sure if I'll ever get back my money)

Their customer service is non-existent. Tried emailing them for a week and and still no reply. Called them up and they couldn't explain to me why my funds were being held even though I made no purchases with them.

Stay away from this shameless company!

I purchased a gift card from giftcard mall... and then you find out about all the restrictions... no internet purchases, no gas purchases, no purchases if the web site is out of the US, no restaurant purchase... STAY away, there are so many other VISA gift cards that are less restrictive. This site is a scam... they get you to buy the card, and then limit its purchase ability, which means that they are probably pocketing what goes un-used...>BUYER BEWARE

I ordered two $50.00 VISA gift cards for my kids and everything went according to plan. I even personalized the gift cards with their names and had them each sent to different addresses. They got the cards on time in the mail and bought cute new school clothes for my grand babies! I was very pleased with customer service when I called in to ensure the cards were shipped on time as well. I spoke to a very sweet young lady and am definitely going to use giftcardmall.com again. I wanted to share this mostly because all of the reviews I read for the site were awful and I was very nervous about using it, but there were absolutely no probelems.

I ordered a (egift)card on a whim in a hurry from here. It did not send at the next day i received a message stating "Unfortunately, your order could not be processed as we were unable to verify some of the information provided." As my bank had been charged I called the main line and talked to a woman who told me she couldn't help but she would have someone on the next level call me to resolve it within the next 2-3 business days. I received a call 2 hours later and the lady offered to send a new card or refund my money. I asked for my money back and it was refunded to my bank. I was really panicked after reading the reviews on here, however they took care of everything promptly and i did receive a full refund within 24 hours.

I tried to purchase an egift card through gift card mall. I am used to the egift cards arriving within the half hour, unless I post date it. This site did not offer post dating, so when I placed the order, I expected it the same day as the site didn't seem to specify when the card would arrive. After awaking the next morning and the card was not received, I became concerned and called the company. The company advised that it could take 12 to 24 hours to receive. Fine, I didn't mind waiting. It just would have been helpful to know before I placed the order. Low and behold, 24 hours came and went, and the card was not received. In calling the company. The order was "cancelled as they were unable to verify the account to protect from fraud." Although it seems reputable to protect against these situations, in order to verify the account (according to the representative) they would have had to call or send an email. There was no email. There was no phone call. To top it off, there was also no notification to state that the ecard order was cancelled. Horrible way to do business, and with that alone, I would never do business with them again. After reading the reviews of how these cards work, I guess I could consider myself one of the lucky ones.