GiftCardMallReviews 310

I have called 6 times and spent about 2 1/2 hours trying to get my money back. It has been "bumped up to the second level", what ever that means, twice. They never call back, I cannot get my money back from a $50.00 gift card that could not get delivered after 3 tries in October. I want my money back!

Had a similar experience as many others. Ordered cards and never heard anything after the confirmation email. Wanted these for Christmas, but got word that the order was "cancelled" on Christmas Eve day! I had sent an email earlier that day to see what had happened to the cards. Anyway, later got an email that order was cancelled because I DID NOT ANSWER AN EMAIL SENT ON 12/14 - the only email I got was a confirmation email. Nothing else, and when I had gone to the website a few days after that, It said approved by each card I had ordered. Never got them! And I will never do business with this "company" again.

I ordered 6 personalized visa gift cards totaling $511.00. I ordered on Dec. 10th. I rec'd an email saying they were shipped Dec. 16 from Texas. Now it's Dec 23 and was told they could arrive as late as Jan 5,2016. The customer service lady said "you chose USPS, so it is in the 1st class mail, if you would have chosen UPS and paid more you'd receive them earlier."
My husband works for the USPS and insists there is no way first class mail from Texas to Florida takes 15 work days. Oh, yes, there is no tracking number for first class! That was my Christmas present for my children... GREAT... how I wish I read these reviews before ordering!

I ordered a visa gift card for my elderly grandparents 2 1/2 weeks before Christmas. I then get an email 3 days before Christmas mysteriously stating that my order has been cancelled. No explanation, no customer service number or email for questions. I found a service email on their site (after more searching than should be necessary). I am still waiting for a response. Don't order anything from this site if you are trying to get gifts out in time for a holiday or birthday. It'll just make you look bad.

On Nov. 4,2015, I googled Toys R Us gift cards. I thought I was ordering e gift cards from Toys R Us, but it was from GiftCardMall.com. I bought 3 gift cards for my granddaughters. I called several times after not receiving the cards. I was told there was a glitch when I ordered the cards. After several days, I still had not received the e gift cards. I called customer service several times, and was finally told they could not be sent, and they would refund my money. I was told it could take up to 14 business days. Needless to say, I was NOT a happy customer. I ordered the gift cards from Toys R Us and received them within 2 hours. I called GiftCardMall.com after 14 business days and was told I would get my refund soon. Never heard another word. I filed a complaint with my credit card company. I got the refund today from my credit card company. Today is Dec. 21st, 2015. DO NOT BUY ANYTHING FROM GIFTCARDMALL.COM!

I placed the order at about 8:01am for 3 $25 eGift Cards. About 5mins later it changed status from Pending to Processed. I got nervous because it said ship date is 3 days from now! So I called, got through right away and talk with the gentleman on the phone. He asked a few security questions and looked up my account and informed me that they had been created and should be here shortly. Moments later I received my email (it came as 3 emails together in gmail and each gift card was a separate email so I had to expand the other two to see them). I clicked redeem on all of them and they were good to go, absolutely 0 complaints and great service.

After reading the comments on this site I was really concerned about using gift card mall. However, they lived up to their promises. I ordered my gift cards on 11/27 and received an email that they would be shipped dec 2. The gift cards were shipped on time and I received an email confirming this, and by dec 5 I received the gift cards. As far as activation, they did not send the codes as promised, but you don't need them! The website should just tell you that. Simply click activate my card and two easy prompts walks you through it. I did have some issues confirming my log in information but I was able to log in no problem without needing to confirm it through email (probably just a glitch). Basically with this company you have to be will to wait a bit for your stuff, but they did send it in the time they promised. Also if you buy a VISA gift card and you do not use it within 12 months, there is a 4.95 a month charge (but then again I didn't pay any fees to get the gift card which was great!).

I wish I had read the reviews here before making my purchase.
A day after I placed my order, I get a email saying that unless I call them at a certain number my order will not go through.
So I call and is put on hold for FOREVER. I try a different number and I get an associate.
He asks me close to 20 questions. Things like "where were you when the order was placed" "what's the cross street of your billing address"
After I answer everything, I ask the guy why I have to answer all these questions. And he said that my order was caught on a security check. So I ask if I would have to go through this again for further purchases and he says "I can't guarantee"
And after finishing ALL the questions, I ask if my order is now going to go through and he says "I can't guarantee."
This site is definitely a scam. It needs to be reported.

DO NOT BUY FROM THIS COMPANY! I ordered a gift card for my niece and the gift card was never delivered. I called them after 3 weeks of it still not being delivered and they said it was sent out but that there was no tracking number. I called again at 4 weeks and they said it would be there within the next few days. I called back 5 weeks after I ordered it and they said it should have been delivered but they still couldn't help me. So I asked them to deactivate it. That was on the 19th. Well the 24th I get a call that my niece received it. I called the company again to see if the card was still active but they said it was deactivated on the 20th. HOWEVER, the post stamp on the envelope that the gift card was sent in was post marked for the 20th! The sent it the same day they deactivated! Here I am 2 months later still no refund of my money that I spent on the gift card. I had to send out a check to my niece, instead of getting another gift card. At least I know it is sent out and she already received the Check and bought what she wanted. I will NEVER go through them again, and neither should you. WORST COMPANY EVER! Oh, and I just got off the phone with them about my money being refunded and it should be to me within 15 business days... And since there was a Holiday it is actually turning into 23 days from when they say my refund was approved. WOW!

Seems to be several other reviews involving giftcardmall and Safeway! I tried to send my son a Safeway e gift card. My credit card was charged and I received an email receipt explaining that I would get another email confirmation when the e card is sent. Never received anything else. 3 days later I called giftcardmall was told that I should have received an email requesting me to call their "loss prevention " department. The representative did the "security check " with me, basically asking for all the information I gave them when placing the order. Finally toward the end of the call I asked if the e gift card would be emailed today (3 days after initially placing the order) and was told it could take up to 4 days from today! Are you kidding me?! What's the point of an e gift card if the postal service can deliver it faster! I told the rep to cancel my order and that's that! I just dropped a check in the mail, my son will have it in 2 days! Forget gift cards, too much hassle!

I recently purchased a gift card through www.giftcardmall.com for a friend of mine. Currently I am using the term "purchased" loosely... technically, as it stands I just gave them money for nothing other then a headache. I bought the card on 10/19, and it supposedly shipped the same day via USPS first class. They claim a potential shipping window of 7-15 days (which already seems a bit excessive). That is clearly posted on their website, though I will admit I assumed it was a "worst case" scenario... I suppose that was my fault for assuming. So we'll move on from that... but, if we start counting from the 20th then it's now been over 21 days since it was ordered, and there have been 18 days that the card could have arrived (because USPS doesn't deliver on Sundays)... if you want to count only business days (Mon-Fri) we're now at 16. I contacted them several times to inquire about the status of the order, and each time I just get a reply quoting the "7-15 day shipping time frame." I haven't asked for anything for free, but simply that they refund the amount I paid, and cancel the gift card (assuming it either never shipped or got lost in the mail). I was just told again that I needed to wait a couple extra days, beyond the shipping time frame, to see if it arrives. It is now approaching a month since I ordered it. I just wanted to send a giftcard as a nice gesture to thank a friend for some recent help... I incorrectly assumed that ordering it online, through this vendor, would be a convenient and quick way to send this gift... lesson learned. I truly hope this is a fluke, and isn't a common experience for other customers, but their response so far makes me wonder. In each of my last few interactions with this company's customer service I requested either a refund, or to be put in contact with a manager who could help me. Realizing that perhaps this was just and accident, I also specifically mentioned that I would prefer to avoid publicly posting about my negative experience, and I'd rather resolve it with them directly. I got the same "bottled" responses, and no real help. They didn't seem to care or have any concern for me, so why should I care if a negative post hurts them? Maybe it will even help someone else...

I purchased a $200 target gift card from giftcard mall through eBay. The card I received was invalid and they insisted that they sent another card which has $200 on it. Chances are that the card was stolen before it was delivered as I found out the packing slip was actually printed as a black and white GoWallet logo but with correct tracking and order information. Normally the logo should be in color ink. Be careful with purchase from giftcard mall. You may end up with getting nothing.

I received a gift card via email through this site and it has been nothing but a hassle. First, the site itself is a bit clunky and difficult to use. However, that is not really the biggest problem. The biggest problem is that when I finally figured out how to use the site and bought a gift certificate they cancelled my order. I called them 5+ times making the same complaint. The customer service people, while quite friendly, would tell me the same thing: They are so sorry and they have made an inquiry. A supervisor will call me soon. Only once did someone actually call. She said she would look into the problem and call me back. I never heard from her again. I finally called back (this is now over 3 months since receiving the card) and demanded that a check be sent to me. Supposedly they are sending that and it will be here in 15 days. If that actually happens, I will be shocked. Terrible company. I work for a job where we need to buy gifts for clients relatively frequently and I KNOW that I will NEVER use this company.

11/27/2015 - As an update. I had to call another 3 times to request my check which was supposed to come in 14 days. On my second call, I said that I was ready to report them to the better business bureau as I felt that they were fraudulent. The next day I received the amazon gift cards in my email that I requested back in July. I was still frustrated that I did not receive the promised check and when I called they said they changed their mind and decided to give me the gift certificates. I was exasperated enough to just take the gift certificates. But this is a very shady company. Don't use them to give gifts. I really think they bank on people receiving a gift and that they won't be as persistent enough to actually follow through on getting the money that they were given. It is an awful, awful company.