GiftCardMallReviews 310

They hung up on me twice and when I did get get a hold of someone they didn't want to help me at all and he sounded like he had better things to do, What the hick? Terrible place. NEVER BUY FROM THIS PLACE.
If I could give it no stars I would.

Purchases accepted, approved and then cancelled without any explanation. Customer "service" at base level and the elevated level in India couldn't explain why, nor did they seem to be too concerned. After third time this happened, I called it quits and closed my account that had been active for nearly three years.

I don't know what happened to the ownership or management, but this company took a hard and fast dive. If it were possible to give a negative star rating, that would be well deserved for this company!

I bought two Legoland gift cards on April 15th, as a birthday gift. I received a confirmation e-mail stating that the ship date was the 20th of April. I called April 26th to see why it still hasn't arrived, and that's when the representative stated that the order was cancelled. I never received an e-mail stating such cancellation took place, and furthermore they had not credited my credit card if this were true. They said "sorry", but sorry just doesn't sit well with me when I have to tell my friend "sorry, Gift Card Mall is sorry they screwed up your order and now you have no birthday gift". Now I am worried that they won't refund the money, I will have to reverse charges with my credit card company, hopefully I can get my money back that way. VERY POOR CUSTOMER SERVICE, if they were truly "sorry" then they should offer to overnight the gift cards and at least refund some money back for the stress and hassle, DO NOT BUY FROM THIS CROOKED COMPANY!

Got a card from my sis (who paid 4.75 for it) for christmas... presented it at dinner last night and found 20% of the amount of the card missing. This was a "METABANK" card through giftcardmall. No email address, a 1-888 number that is set so you can't speak with a customer service rep, only respond to the automated system. I consider this place a fraud, scam, and ripoff. STAY AWAY FROM FROM ALL GIFTCARDMALL debit cards, regardless of type (VISA, MC, AMEX, etc) from any source other then a reputable bank or credit union. Or you can just walk out into a WALMART parking lot and throw your money into the air.

There was a fraudulent charge from gift card mall on my debit card. I called them to look into it and after 5 minutes of searching they found info that matched mine. They told me that there were multiple attempts of different amounts and one finally went through. Why they wouldn't stop multiple attempts is beyond me. They said they have the email address that the e-gift card went to but that it is against company policy to inform me of it. They went on to say that their fraud department would call me in 3-5 business days with any more information. I asked to be transferred to that department, they said that wasn't possible. I asked to have the number so I can call myself, they said that they do not have a number for them, that they contact each other through internal emails. So, they admit that there were fraudulent transactions but i'm at a stand still until they decide to contact me, hopefully next week? After reading many reviews on this company, I am confident I will not hear from them at all. And, yes, that information above is from a "manager" that also refused to answer any of my questions while repeating the same info again and again before hanging up on me. Disrespectful and rude employees spouting lie after lie. Avoid this company at all costs.

I received 2 gift cards for Christmas. Both were from giftcardmall.
I activated them and went to use within the week of activation and there was no money on them except a penny on each. I called Giftcard mall and they were useless other than to tell me that they were used and where they were used. They did not offer to compensate. Informed me I had to fill out a form and i had to go the website and download then send in etc. I called the company where they were used and they were great. They researched and put the money back on the card for me. I will always make sure to see where gift cards are from if I purchase in the future, Never Purchase from GIFTCARDMALL!

Do not use GiftCardMall. I should have checked with the reviews before purchasing. It was only after having difficulty redeeming a card and reporting it to the credit card company to withhold payment that they responded to my email requesting assistance. Even at that time they said the issue was not with their company rather with the business related to the gift card that I had purchased and said that the onus was on me to follow up with the business. I would give it less than zero star but it is not an option on the rating scale.

Thinking I had a found an easy way to order personalized visa gift cards for neices and nephews for Christmas this year - boy was I wrong! They mailed the wrong cards to the wrong people, customer service - useless! I had to pay to have the cards shipped back to the right locations (thanks to my family members taking them to FedEx for me) they were still late do to the companies inabilities to follow the shipping instructions provided for the cards. Seriously, four cards, two addresses? One of the cards got to the correct location - the rest had to be resent on my dime. Oh, customer service - seriously it took them 4 weeks to even get back to me - four week? Horrible - buyer beware, do not buy!

Beware. A simple $25 gift card, and I can't get the full $25.00. They are keeping 20%. Said it was a "Visa Requirement" that they can only process a gift card up to 80% of it's face value. The agreement says nothing about this. If you lookup the card info on their Web site, it confirms that they are holding 20% and it's "Locked" and even after several calls and many days of waiting, that 20% is still locked. What a scam. They have to be making lots of money if they scam every customer out of 20%.

I have placed many prior orders with this company. They've always delivered what I paid for... always. Yesterday I placed a gift card order, & today I received an email requesting me to call them. I'd been randomly selected to answer a customer survey. They asked questions such as what website I'd ordered from, why I placed such a large order (2 gift cards), and what cross streets are near my house. I recognize the questions as identity-verification questions... so I'm comforted they're working in an honest manner. The clerk informed me I'll get my cards in 7 to 10 days. I'm confident they'll send me the cards I purchased... they always do. Normally I wouldn't write a review on a company so solid, but I was shocked when I saw this forum and saw all the 1-star reviews. It doesn't make any sense, so I felt compelled to post my experiences with them. In the last 2 years, GiftCardMall.com has always delivered a professional product. I appreciate their efforts to sell to legitimate buyers and thresh out the money-launderers.

I rarely wrote bad reviews for a business, and this is a first. For xmas 2015, i ordered 2 same amount of amazon gift cards, and only got one. After a few calls, they got it fixed. I thought ok, it got fixed. So I ordered 1 or 2 more and they arrived and no problem. Then all of a sudden, I placed an order, order confirmed thru email. Then another email says it get reviewed and cancelled for me from "GiftCardLab".

I called support, first level support person says something is not matching or whatever, you can't order anymore. I asked to talk to his manager, same answer and no reasoning. As a business, they don't want me to be their customer? And no reason? At least help me find out why. So i asked to talk to her manager, someone's got to know, rite? And here comes the bang, she told me she will end the call now and that's it!

If anyone knows why, please let me know.