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GetYourGuide's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unreliable booking practices. Many customers report issues with cancellations, lack of refunds, and ineffective communication, leading to feelings of frustration and undervaluation. While some users appreciate the ease of booking and competitive pricing, these positives are overshadowed by widespread complaints regarding accountability and responsiveness. Overall, the feedback indicates a pressing need for GetYourGuide to enhance its support systems and address operational shortcomings to improve customer trust and satisfaction.
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First time using this guide and it was very helpful finding things to do being in New Orleans for the first time.
First time I have used get your guide. It was brilliant and very easy to use. I would definitely use this again.
I was able to entry the Musée d'Orsay directly with the GYG ticket. It was not clear to me if I had to exchange it with a Museum ticket, but it was not the case.
Where I failed is that I thought that my ticket was also valid for the Musée de l'Orangerie and it wasn't
Easy to find best activities for every country, lot of useful skip-the-line tickets, always available, good customer service (will deal with service providers instead of you, if something goes wrong).
I've used this app since moving to Berlin and it's been brilliant. Been here 3 weeks and booked 2 boat trips and a cycling tour and I'm considering booking more.
So we are here in Paris for my 40th birthday today and booked a cruise down the river, how romantic. Well that was until we got a text saying that it wasn't running on Mondays or Tuesdays until the 30th of September. They were quite happy to take my partners money when booking it. We leave tomorrow (Tuesday) and so will now not be able to use it. Had they made us aware sooner we could have done it Saturday when we arrived. Now the tickets are useless. Thanks for ruining part of my birthday present. What a scam.
Our guide Marcin was extremely outgoing and spoke English very well! Excellent value for money, he even gave us a packet of biscuits at the end! Would definitely recommend this experience to anyone who wants a condensed and comprehensive tour of Warsaw.
I have used the application many times in Europe and abroad and it is more than perfect for successful holidays.
I had no issues with the app or getting my ticket, very easy and straightforward to do, I would highly recommend this service to anyone.
Easy to book! I used the app to find the tour I was looking for, user flow was great.
It was also cheaper than booking directly, so what more could I ask for?
Good day out learning about modern day and history in Belfast, would recommend and good value for money!
Daniel was a fantastic guide! Full of interesting facts with a sense of humour. It was a cold, wet day but he took our minds off it for the duration.
Would recommend these free tours (donation to be made at the end (£10 approx suggested)
Boat left late from Mykons to Delos. At the island we choose the English tour but the guide was keep translating in Spanish which after a while was a bit annoying. Boat to come back left earlier from the departure time. On the boat no windows allowed open and the A/C was just blowing warm air. With the masks on was hard to breath as it was too hot.
Delos was nice. Trip should be 1h longer so you have enough time to climb the mountain and return.
Love this company. I've used them many times now and with Covid have had to change / cancel and use the Chat online service often. Always with quick efficiency and they're always able to contact local partners for latest updates. Can't thank you enough for helping me make the most of really precious and limited time on holiday. Your museum / art & culture guides are incredible and such nice people. Love them all so far.
Certainly made the right choice by booking through get your guide. Booked two events... a 3 hours walking tour and the Loch Ness trip. Highly recommend.
I booked 3 tours in Corsica. 1st one from Bastia appeared as guaranteed but was cancelled because of a bug in the system and not enough participants. I got an email the day before my booking and a prompt refund, with a 20% discount voucher as an apology, which was correct and nice. I did the same tour by myself with a public bus/private boat and spend 40% less, even if I would have enjoyed more the planned/guided/longer tour.
The second boat tour from Ajaccio was absolutely lovely.
The third was a bit "industrial" and too touristy/crowded.
Prices are the same if you book directly with local companies; GetYourGuide just makes everything much easier if you don't have time to google everything. Especially this year, with COVID making plans so uncertain.
Very convenient. Rich selection of guided tours with a lot of information about them, along with customers' feedback. Made our booking arrangements easy and the experience of these tours was invaluable. Prompt communication too. Highly recommend!
Jim was our bus driver and tour guide throughout and he was fantastic. He has an absolute wealth of Scottish history which we found interesting and enjoyable, not sure if all his stories were strictly true, but he's layed back, funny and made our day really enjoyable. There were plenty of stops to enjoy the magnificent scenery and use the facilities, thank you again Jim for a superb day out, I highly recommend anyone to do this tour.
I am very much disapointed of your service. You charged my money for Dolmabahce tour, and 15min later send me mail of cancelation of my booking.
I am still waiting to refund my money. Shame of you. I can't recommand you to nobody.
Easy booking and payment. Good selection of competitively priced activities! Would definitely recommend.
Answer: That is actually what they are doing. They are inconsiderate, lack compassion, and money hungry!
Answer: Well, my family booked a tour with them and everything went perfectly fine, we had a great time and they were very professional.
Answer: They are great! My family and I had to change our book a day before and they rescheduled right away. The tour was above expectations and they are very professional.
Answer: Answer is very simple, they overcharge the local company with a huge comission. They are sucking bloods of local suppliers! You can buy tours way cheaper if you buy directly from suppliers, for sure.
Answer: Hi Judith! Please send us your booking details at [email protected] from the same email address you used to make your booking and we'll look into it as soon as possible. Thanks!
Find, compare, and book sightseeing tours, attractions, excursions, things to do and fun activities from around the world. Save money and book directly from local suppliers.

