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GetYourGuide

2.5

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GetYourGuide Reviews Summary

GetYourGuide's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unreliable booking practices. Many customers report issues with cancellations, lack of refunds, and ineffective communication, leading to feelings of frustration and undervaluation. While some users appreciate the ease of booking and competitive pricing, these positives are overshadowed by widespread complaints regarding accountability and responsiveness. Overall, the feedback indicates a pressing need for GetYourGuide to enhance its support systems and address operational shortcomings to improve customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
280
value
263
shipping
136
returns
169
quality
236
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South Carolina
1 review
0 helpful votes
Follow Alonzo M.
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First time user
September 2, 2020

First time using this guide and it was very helpful finding things to do being in New Orleans for the first time.

Date of experience: September 1, 2020
GB
1 review
0 helpful votes
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Great service
September 1, 2020

First time I have used get your guide. It was brilliant and very easy to use. I would definitely use this again.

Date of experience: September 1, 2020
Spain
1 review
0 helpful votes
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Good service
September 1, 2020

I was able to entry the Musée d'Orsay directly with the GYG ticket. It was not clear to me if I had to exchange it with a Museum ticket, but it was not the case.
Where I failed is that I thought that my ticket was also valid for the Musée de l'Orangerie and it wasn't

Date of experience: September 1, 2020
Latvia
1 review
1 helpful vote
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Easy to find best activities for every country, lot of useful skip-the-line tickets, always available, good customer service (will deal with service providers instead of you, if something goes wrong).

Date of experience: September 1, 2020
Germany
1 review
0 helpful votes
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I've used this app since moving to Berlin and it's been brilliant. Been here 3 weeks and booked 2 boat trips and a cycling tour and I'm considering booking more.

Date of experience: August 31, 2020
GB
1 review
3 helpful votes
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So we are here in Paris for my 40th birthday today and booked a cruise down the river, how romantic. Well that was until we got a text saying that it wasn't running on Mondays or Tuesdays until the 30th of September. They were quite happy to take my partners money when booking it. We leave tomorrow (Tuesday) and so will now not be able to use it. Had they made us aware sooner we could have done it Saturday when we arrived. Now the tickets are useless. Thanks for ruining part of my birthday present. What a scam.

Date of experience: August 31, 2020
Poland
1 review
1 helpful vote
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Excellent value!
September 1, 2020

Our guide Marcin was extremely outgoing and spoke English very well! Excellent value for money, he even gave us a packet of biscuits at the end! Would definitely recommend this experience to anyone who wants a condensed and comprehensive tour of Warsaw.

Date of experience: August 31, 2020
France
1 review
0 helpful votes
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Perfect App
August 31, 2020

I have used the application many times in Europe and abroad and it is more than perfect for successful holidays.

Date of experience: August 29, 2020
GB
1 review
0 helpful votes
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Stonehenge visit
August 29, 2020

I had no issues with the app or getting my ticket, very easy and straightforward to do, I would highly recommend this service to anyone.

Date of experience: August 28, 2020
Germany
1 review
0 helpful votes
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Easy to book! I used the app to find the tour I was looking for, user flow was great.
It was also cheaper than booking directly, so what more could I ask for?

Date of experience: August 26, 2020
GB
1 review
0 helpful votes
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Good day out
August 27, 2020

Good day out learning about modern day and history in Belfast, would recommend and good value for money!

Date of experience: August 26, 2020
GB
1 review
0 helpful votes
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Great guide
August 27, 2020

Daniel was a fantastic guide! Full of interesting facts with a sense of humour. It was a cold, wet day but he took our minds off it for the duration.
Would recommend these free tours (donation to be made at the end (£10 approx suggested)

Date of experience: August 25, 2020
GB
1 review
1 helpful vote
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Dilos
August 25, 2020

Boat left late from Mykons to Delos. At the island we choose the English tour but the guide was keep translating in Spanish which after a while was a bit annoying. Boat to come back left earlier from the departure time. On the boat no windows allowed open and the A/C was just blowing warm air. With the masks on was hard to breath as it was too hot.

Delos was nice. Trip should be 1h longer so you have enough time to climb the mountain and return.

Date of experience: August 25, 2020
GB
1 review
1 helpful vote
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Love this company. I've used them many times now and with Covid have had to change / cancel and use the Chat online service often. Always with quick efficiency and they're always able to contact local partners for latest updates. Can't thank you enough for helping me make the most of really precious and limited time on holiday. Your museum / art & culture guides are incredible and such nice people. Love them all so far.

Date of experience: August 24, 2020
GB
1 review
0 helpful votes
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Excellent choice
August 25, 2020

Certainly made the right choice by booking through get your guide. Booked two events... a 3 hours walking tour and the Loch Ness trip. Highly recommend.

Date of experience: August 24, 2020
Italy
1 review
0 helpful votes
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Good
August 23, 2020

I booked 3 tours in Corsica. 1st one from Bastia appeared as guaranteed but was cancelled because of a bug in the system and not enough participants. I got an email the day before my booking and a prompt refund, with a 20% discount voucher as an apology, which was correct and nice. I did the same tour by myself with a public bus/private boat and spend 40% less, even if I would have enjoyed more the planned/guided/longer tour.
The second boat tour from Ajaccio was absolutely lovely.
The third was a bit "industrial" and too touristy/crowded.
Prices are the same if you book directly with local companies; GetYourGuide just makes everything much easier if you don't have time to google everything. Especially this year, with COVID making plans so uncertain.

Date of experience: August 23, 2020
GB
1 review
0 helpful votes
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Excellent
August 22, 2020

Very convenient. Rich selection of guided tours with a lot of information about them, along with customers' feedback. Made our booking arrangements easy and the experience of these tours was invaluable. Prompt communication too. Highly recommend!

Date of experience: August 22, 2020
GB
1 review
3 helpful votes
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Isle of Skye day trip
August 22, 2020

Jim was our bus driver and tour guide throughout and he was fantastic. He has an absolute wealth of Scottish history which we found interesting and enjoyable, not sure if all his stories were strictly true, but he's layed back, funny and made our day really enjoyable. There were plenty of stops to enjoy the magnificent scenery and use the facilities, thank you again Jim for a superb day out, I highly recommend anyone to do this tour.

Date of experience: August 22, 2020
BA
1 review
0 helpful votes
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Dolmabahce palace
August 22, 2020

I am very much disapointed of your service. You charged my money for Dolmabahce tour, and 15min later send me mail of cancelation of my booking.
I am still waiting to refund my money. Shame of you. I can't recommand you to nobody.

Date of experience: August 21, 2020
Portugal
1 review
0 helpful votes
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Flawless service!
August 22, 2020

Easy booking and payment. Good selection of competitively priced activities! Would definitely recommend.

Date of experience: August 21, 2020

From the business

Find, compare, and book sightseeing tours, attractions, excursions, things to do and fun activities from around the world. Save money and book directly from local suppliers.


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