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GetYourGuide Reviews Summary
GetYourGuide's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unreliable booking practices. Many customers report issues with cancellations, lack of refunds, and ineffective communication, leading to feelings of frustration and undervaluation. While some users appreciate the ease of booking and competitive pricing, these positives are overshadowed by widespread complaints regarding accountability and responsiveness. Overall, the feedback indicates a pressing need for GetYourGuide to enhance its support systems and address operational shortcomings to improve customer trust and satisfaction.
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We had a wonderful time, especially because our guide, Randy, was great, very professional and attentive with everyone.
I had a problem to get in time to my tour, and after talking on the phone with the customer service, they managed to fix the same tour for the next day. They were very helpful. As for the tour, excellent.
This is a great app for finding tours in your destinations. The service from the app is great and the local providers are very responsive. I tried tours4fun and they were horrible. This will be the only company I use from now on.
Easy way to find great experiences for your vacation. Did not have any issues. Also price of the exact same experience was cheaper here than on trip advisor.
Always helpful staff and quick to reply, good prices, great selection of tours. I book with them always
It was a fast, efficient, an easy way to find products and make up mind and get a service I paid for. It is also a wonderful experience when you can find alternatives, discounts and still have evidence of payment on your phone and email. I think it is really fast and the page loads fantastically. The service providers did not disappoint. They were professional and did their best to make us comfortable and happy in the moment. There were toilets nearby for those who were coming from far with little children ( it was an added bonus for us)
Very cultured, common sense guide. Perfect quality-to-price. My family members, who have different areas of interest, were all very satisfied.
I was very pleased with GetYourGuide as a travel broker however they should reconsider associating with Toto travel who we went on the 3 Island Spoedboat trip from Split. Toto Travel do not adhere to COVID Safety regulations
I did enjoyed the ride with bikes in Athens. Our tour guide was the best one. He gave us loads of info about Athens and he showed us some hidden spots known just by athenians. As well he gave us some ‘what to do' in Athens and on the islands tips. We had a stop for some traditional Greek ice cream with mastika. As well the the bikes was in a very good condition and easy to ride them. I did like that each bike had it's own name. Overall I do recommend this tour.
This was such an easy way to book the tour I just picked the date I was interested in and times were then available to choose from. The meet up place was a bit out of the way but the directions were easy to follow. The English speaking guide was fantastic with very interesting historical stories. We really felt like we had learnt a lot by the end and she recommended great places to visit after. Great value for money. Highly recommended
Amazing value for many, so nice guide speaking in four different languages. Totally recommend laguna trip with Murano glass show
I always use Get Your Guide to book my trips. The Guides are always very knowledgeable and welcoming. I prefer to organise my trips before I go on holiday. We visited Dubrovnik for the sunset, city walls tour and day trip to Montengro. Both very enjoyable.
They always have thr packages I look for with many options and price ranges. I always get good prices and always had assistance from them when I needed. I LOVE IT!
Mr Abdul was the best host ever.
He gave us so much information and a good insight into the history and people of Dubai.
When one of us felt a little unwell he took good care of us till the very end of the trip.
He made us laugh and he made us feel very comfortable by reassuring us all through the safari.
I will do another tour and I would really like Mr Abdul to take us again.
He is an excellent guide and we are so happy to have met him.
I rate him 5 stars.
If it was possible to rate him 10 stars we will do that.
We use Get your Guide every time we go away to organise our trips, friendly guides with plenty of local knowledge. Takes the stress out of planning and is a great way of exploring further afield while away.
It was nice to be out on the water learning things I never knew the zodiac ride was thrilling yet subdued enough to hear commentary about Vancouver. It was worth the money.
Took this tour the fist week of August. Bill was an awesome tour guide and very knowledgeable. Tour could have been a little longer as I'm sure Bill had more for us to learn
I've used GetYourGuide a few times and I always had a great experience. Very simple system to use with interesting tours.
Everything went perfect. GetYourGuide had the tickets I needed. No hassle at the entrance. Perfect day with the kids.
My wife and I went on the Loch Lomond, Highland Stitling Castle tour. We enjoyed the trip where we had an excellent driver and guide Dougie. Unfortunately we weren't able to enter the Castlr because of the Covid restrictions but Dougie managed to improvise with some other sight seeing points as well as seeing the outside of Stirling Castle.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Loree, thanks so much for your review! We're happy to hear you had a good time. Despite that, we can see that you rated your experience 1 star, so we'd love to get more details and learn how we could improve our services. Feel free to email us at "[email protected]" and we'll look into your case. Thanks in advance and have a wonderful week!