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GetYourGuideReviews 874

2.5

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GetYourGuide Reviews Summary

GetYourGuide's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unreliable booking practices. Many customers report issues with cancellations, lack of refunds, and ineffective communication, leading to feelings of frustration and undervaluation. While some users appreciate the ease of booking and competitive pricing, these positives are overshadowed by widespread complaints regarding accountability and responsiveness. Overall, the feedback indicates a pressing need for GetYourGuide to enhance its support systems and address operational shortcomings to improve customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
280
value
263
shipping
136
returns
169
quality
236
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Spain
1 review
3 helpful votes
Follow Nicolae N.
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Apparently, it looks like a serious company! But their affiliate program is a total ridicule!

GetyourGuide offers nothing to grow your online business, to earn a permanent commission. They provide a system that aims to access all Users of their partners' partners on their GetYourGuide website.

So, in other words, you have an e-commerce site, personal blog or a simple online project. All users who want to buy something will be redirected to their page, and in the future they will do all the shopping without you getting any commission! When I asked if you have an API, why do you allow it to complete purchases on the partner's website, they said they can not offer us that.
They say they keep cookie data for users for 31 days, but this does nothing! The user of the partner can access the next day their site on another device and they have a way to identify it!

We tried to become affiliated with them, but when we saw the conditions we refused!

You invest money in your project, advertise, marketing campaigns, and finally make sure all of your users go to the Getyourguide site for free. This is their purpose!

Date of experience: October 27, 2017
California
1 review
3 helpful votes
Follow carol A.
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Buyer be ware no refund
September 21, 2017

Our family of nine booked everything we could before our vacation. We planed a great day out to the Durno Valley in Portugal. We received a email the day befor out trip saying the tour company canceled two of your family members. They said the GetYour Guide thought we had an error and booking 7 adults and two children. When I explained it was not an error and we wanted to go on the tour we were told they could only accommodate 5 people and refused to take the 2 month old and the 2 yr old. I explained that when the tour was booked we told them of the 7 adults and two children. This took place June 11 2017 and we have been fighting to get our $500.00 refund. Think twice before you book your outings

Date of experience: September 21, 2017
Saudi Arabia
32 reviews
45 helpful votes
Follow KASEM F.
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The places where they are going do not apply with the description in the application.
The places where they are going do not apply with the description in the application.
In the car there is no water and there is no place to rest when tired.
All details are incorrect.
The restaurant you have to pay money to eat the sprite juice.
In the restaurant there is no water and you should buy it.
The service is bad at the restaurant and you are required to pay the money.
You are asked to pay money in the restaurant.
The meals available in the restaurant are not good.
The restaurant is poorly clean.

I do not recommend buying the package.
Honestly. A bad experience

The best thing on the trip: The driver was very excellent.

Date of experience: May 17, 2017

From the business

Find, compare, and book sightseeing tours, attractions, excursions, things to do and fun activities from around the world. Save money and book directly from local suppliers.


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