On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GetYourGuide Reviews Summary
GetYourGuide's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unreliable booking practices. Many customers report issues with cancellations, lack of refunds, and ineffective communication, leading to feelings of frustration and undervaluation. While some users appreciate the ease of booking and competitive pricing, these positives are overshadowed by widespread complaints regarding accountability and responsiveness. Overall, the feedback indicates a pressing need for GetYourGuide to enhance its support systems and address operational shortcomings to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This site was very handy on a short visit ti Edinburgh as we only had a day to try & see as much as we could of the city on a whistle stop trip saw the castle & toured royal yacht Britannia next time will stay in Edinburgh for 3 or 4 nights & view sights properly!
Booked a tour to Auschwitz and the guide was a no show. They didn't contact us and when we tried to ring there was no reply. What a waste of money and time. Avoid them at all costs. I only gave 1 star because I couldn't give less.
Easy to use with lots of activities to suit all ages. They gave a reminder day before and on the day of my activity which I found useful.
I've used GetYourGuide for a few years now and it's so easy to book months before (or even the night before). I always start with a guided walking tour to get the history of where I am and then book many other trips.
Being in contact with "Get Your Guide" I was finding the best opportunities to spend my vacations in Germany together with my family. I am recommending this internet company to any of you having interes in obtaining tipps for a nice vacation
We really enjoyed our tour of Venice with guide Giovanni.
He was very knowledgable, cheerful and took us on a great backstreet tour with some hidden gems, as well as pointing out some main must sees. We learnt loads on this tour.
I couldn't fault it. Thank you
We booked a cooking class at Athens. Easy to use & search on GetYourGuide with a variety of things. Some good deals and reviews are genuine.
I've used GetyourGuied multiple times in multiple places and they always make a good trip a great one. I've been thoroughly impressed with every guide and felt every tour has been well worth the price. I highly recommend them in any city or country they offer service. Thank you for such a great time every time!
We had a wonderful trip to Giants Causeway, Dunluce Castle, and Belfast. Our driver was very knowledgeable and fun.
We went to Edinburgh and used get your guide for tours and the whole process was very easy to use, we were even reminded that our activity was coming up would definately recommend
It was excellent. Tom was good and very patient. Had lots of knowledge and answered all questions. Thoroughly enjoyed and would Highly recommend it.
Ho utilizzato questo servizio per evitare la fila al ticket Office del duomo di Siena. Peccato che quel giorno la fila fosse molto breve ed avere speso 3 euro per ogni biglietto in più del prezzo normale non è stato costo-efficacia.
Booked tour of Colesseum in Rome. Realised once booked that we had opted for the tour in Italian. It was our mistake. Contacted the company using the Whatsapp number and although it was late afternoon, early evening I got a response straightaway. The issue was resolved very quickly and we were booked with the correct guide. I was really impressed as to how easy it was to make the change. There was no charge.
I've been getting reminders to rate both the tour and the agency persistently - what's interesting there is no way to turn off those unsolicited emails via a simple unsubscribe link at the bottom of the communication (is this even legal?). Instead they remind you in bold that you agreed to their Terms and Conditions which probably means you agreed to them spamming your inbox. Tour itself was no issue and worked as expected, but avoid their services if you don't want to be molested afterwards.
Guide was super knowledable. Very pleasant - got really good background of area. Would highly recommend.
We booked 2 tours and 1 48 hour waterbus ticket through GetYourGuide. It was easy, affordable and fun! Only one of the tours was not worth it, but you need to check the reviews before booking. I have booked tours for Sicily earlier in the year however, due to Covid, the trip was cancelled. I was refunded in full for all trips booked easily. I will definitely use this site again :)
The guide was super nice, he was fun and explain everything very well! The mosaics in the Church celling are very beautiful. I enjoyed a lot the tour. Top experience :)
He was on timr=e and give us the tickets and we started immediately.
Not necessary due to Corona, but handy
I originally signed up for the Hyderabad: Full-Day Private Tour with Lunch, the afternoon before, but it had to be changed to the Hyderabad: Heritage Walking Tour of Old City and Charminar, due to the Covid 19 closures. 5 Senses Tours was very efficient in the turnaround to find me another tour on Monday 24 August 2020. My guide was John, he's a very knowledgeable and experienced guide who knows the history of Hyderabad and India very well and had an answer for every single question I had. It was an enjoyable morning walking tour, easy getting around, and learned so much from him. Ask John to stop for an amazing "chai" before starting the walking tour. Also, my driver was Taiyab and he did an outstanding job as well. I'd highly recommend this tour. Thank you 5 Senses tour and John!
From the business
Find, compare, and book sightseeing tours, attractions, excursions, things to do and fun activities from around the world. Save money and book directly from local suppliers.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Loraine, thanks for your feedback. Our goal is to provide you with the best experience possible. If there's anything we can do to make our service better, please reach us out at '[email protected]' or via private message at 'www.facebook.com/GetYourGuide'. Thanks!