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GetYourGuide Reviews Summary
GetYourGuide's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unreliable booking practices. Many customers report issues with cancellations, lack of refunds, and ineffective communication, leading to feelings of frustration and undervaluation. While some users appreciate the ease of booking and competitive pricing, these positives are overshadowed by widespread complaints regarding accountability and responsiveness. Overall, the feedback indicates a pressing need for GetYourGuide to enhance its support systems and address operational shortcomings to improve customer trust and satisfaction.
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Very good, links their website to the paying side an let's you print off your tickets. Alternatively you can download a scannable square code.
It was a very good and memorable experience. Thank you guys. I, my wife and the kids had a very lovely time.
Booking most experiences & receiving tickets so conveniently whilst on holidays makes the trip less stressful. Easy access to mobile ticketing.
The ease of using the site any questions answered worked perfectly well for our trip would definitely recommend and use again cant believe we haven't found out about this guide before
I had two minor problems with my purchase. One was that the app kept crashing and I was unable to access my tickets. Luckily I did. Screen shots of the print option. The only other issue was that the catamaran tour could not find me listed for the tour. Eventually they did take me. Otherwise, no problems. I've used Get Your Guide in the past and have been completely satisfied with the service. I will continue to use this product. Good service; good options!
I have only used Get Your Guide once as recommended by a friend. It is easy to use and would definitely use it again. I have actually recommended it to a few friends already.
Took a friend out for the day, not really my type of thing but was surprised how entertaining it was. Amazing views an so much history
Highly recommended
A really good and informative tour with a pleasant and knowledgeable guide ( Dennis I think) his knowledge of The Forum, Palletine Hill and the Collesseum was good although the audio system used to communicate to the tour group of 17 was poor quality and intermittent when the group were walking. Whole tour took close on 4 hours, it was hot it was tiring but was necessary to squeeze everything in
Easy to use, and great value. I always use when I'm abroad to book the best trips - would recommend to anyone!
Great tour! Our guide Dave was awesome! I would highly recommend! He timed out going to see old faithful erupt perfectly! Was very passionate about his job!
Easy to use app with efficient staff phoning to check if we wished to buy tickets for the castle. No pushy sales. Our trip was with Timberbush tours who were outstanding particularly our tour guide Chris. Would definitley recommend and use again.
GYG coordinates everything from questions to the local partner, to a refund on a tour that needs canceled. Great company that I will continue to use!
Our guide was excellent he was very interesting and informative
You could tell that he really enjoyed informing you of the historical facts and was just not churning it out
We really enjoyed our tour and would highly recommend this tour
Would not have enjoyed it half as much or learned the correct facts without this tour
Highly recommended
Booked an Ouse Cruise through GetYourGuide.
The process was fairly straightforward, but I was unable to book the tickets I wanted.
Both my wife and I are old enough to qualify for Senior ticket prices, but the website would not allow us to book two senior tickets. One traveller had to be classed as an Adult. We can, (sort of), realise why this may be so (don't want two people who need carers booking without the requisite support), but as we are both able-bodied (at the moment), felt it was a bit of a swizz (Google "swizz" it if it's too old-world for you).
However we both understand that it is for the protection of both staff and other customers so weren't overly bothered.
Excellent tour and we will be using GetYourGuide again.
Get Your Guide is a very easy website to book attractions and activities on when going out of town. I booked activities for Las Vegas this past week and it was a smooth process. They provided all the necessary information including pick up location, time, description of activity, and duration in length. One of the activities I booked was unable to complete the obligations of the tour, they called Get Your Guide and informed them of this. In turn, Get Your Guide sent me an email and stated I would receive a full refund as discussed with the tour company. The refund was in my bank account very promptly. I was pleased with the experience and would book other tours with them in the future.
We used get your guide multipul times for our trip in Krakow. I downloaded the app so I had all my bookings in one place with ref codes etc. It ment we had departure times and places at the tap of a button. When we were unable to locate our tour guide we had access to phone numbers via app. 100% will recommend to others
It is a very helpful and easy way to explore the city you visit. Will definitely use on my next trip!
I had planned an event with GetYourGuide and it went superb. The people were very friendly and made sure that all your questions were answered. They made sure to get the job done! Would definitely recommend to use their services!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members