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GetYourGuide Reviews Summary
GetYourGuide's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unreliable booking practices. Many customers report issues with cancellations, lack of refunds, and ineffective communication, leading to feelings of frustration and undervaluation. While some users appreciate the ease of booking and competitive pricing, these positives are overshadowed by widespread complaints regarding accountability and responsiveness. Overall, the feedback indicates a pressing need for GetYourGuide to enhance its support systems and address operational shortcomings to improve customer trust and satisfaction.
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There's a lot of information and sales related effort. But once I bought something, don't remember hearing anything helpful from them. I'm on a email list so get the sales part still. However, it was really up to me reaching out to the actual service provider of the tour to make sure we were in contact and everything was lined up and ready that day.
What I love the most is the 24 hour cancellation policy regardless - this is very reasonable for any tourist as circumstances could be all kind of. So far I have used the Avenue only in Dubai and I love it, planning to make it my man tour reservation app for all future destinations. Keep up the great job!
Good: Easy to book & pay for. Sent alerts to my phone. The guides showed up on time. The cars were clean and comfortable. The communication via What's App was a great help. The Burj Khaifa and the Dubai Frame are not to be missed!
Bad: The descriptions were lacking, causing us to book an evening our which was identical to the day tour. Need better descriptions. The audio instruction on the night tour repeated itself several times. With so much a tourist could learn about UAE/Dubai it seemed sad that they filled the time by repeating the same information instead of providing new information. The combo ticket for the Burj Khalifa and the Aquarium, description did not explain this did not have a guide. This could be more clear. Also explain the Metro has a stop there. The driver/guide for our night tour spoke poor English which caused several problems. The day tour started too early, as the stores were closed and the fountain at the Palm was not running. Frustrating. The photo stop for the Burj Al Arab hotel was at the guard gate. It would have been better from the beach side.
Great experience - the Segway instruction beforehand made sure I could safey use the machine. I'm 70 years old and have a bad back, so I was worried. But the instruction was calm, thorough, and once that was completed I couls safely use the Segway. Tour guide was great.
Great service. Wonderful response time when I've ask questions. Amazing prices.
Only thing would make it better would be if there was a search ability to find something specific. Otherwise an awesome company.
Look to Get Your Guide for exiting tours and excursions at very reasonable prices. The quality of service is always excellent as they handle all of the bookings and transfers making for truly enjoyable and stress free travel.
One note, if you are traveling during the pandemic, there is no need to purchase Jump the Line passed as there are very few tourists anywhere.
This trip was amazing. We did not upgrade and glad we didn't. Music was great and the crew was awesome. We have been in multiple snorkeling trips and this was by far the best.
We booked a trip through GetYourGuide that was subsequently cancelled by the local provider. We went onto the GetYourGuide website cancelled the tour and within 5 working days we had our refund. Great service.
Have used getyourguide over 10 times and each experience has been perfect! The vendors on the site are fantastic, very responsive, and my trips have always been fantastic!
He was the best driver we had in Jamaica. He makes you feel safe... very informative... he never hassle us. I will book him again
I've been dying to visit CDMX and had to wait for my passport renewal during covid. Although the pandemic did hinder our trip we took two tours and they were both AMAZING. The first was the balloon over Teotihuacan. Awesome service and we continued on the foot tour. Our driver received us with bottled water and smiles. Our second package was Xochilmco and Cuoyacan. Our driver and tour guide Julio was so passionate. Such a fantastic experience... and all during covid. My husband and I befriended our tour mates from Puerto Rico and ended up hanging out with them later that night. I highly recommend both ventures. Awesome experience!
I purchased a trip package for a Christmas present lsst year but was unable to use it for the intended trip because of the COVID restrictions. It worked out well since we changed travel plans for later in the year and was able to to use the voucher for a tour while on our trip. I would definitely use Get your guide again.
GetYourQuide este foarte util mai ales pentru cei care prefera o activitate sau excursie de grup cu ghid, sau/si pentru orientare printre variantele/optiunile de obiective de vizitat sau petrecerea timpului. Ca pret, daca esti descurcaret si ai oarecare experienta ca turist/umblator, te descurci in majoriratea cazurilor mai bine si financiar, si ca timp, pe cont propriu. Asta cu referire concreta la activitatile propuse de site. Totusi, informatiile si propunerile oferite de GetYourQuide mi-au fost utile il voi apela la el si in viitor.
I used many times through this site and I never had a problem. The only problem I found in Lisbon is the stop that I couldn't find in Torre de Belem and the time to catch the bus was every 1 hour. But is a very good price, and this include trams, buses and that is a good value for money. I recommend.
Until Covid broke out we used it abroad - now we use it also to discover our hometown Berlin. The app is reliable and very easy to use.
Great tours with easy booking! Get Your Guide is our go to for booking excursions and sites while on holiday! Haven't been discounted yet!
Excellent activity provider. All activities were accurately detailed and described. Service providers were great. No unexpected hiccups. Will recommend and shall continue to use on our next adventure.
Was the best way to see Uluru by Segway. Easy to ride and tour guides were very professional and knowledgeable. Highly recommend this tour.
I am pleased with the outcome of my first 2 excursions planned through GetYourGuide. It's easy to use, and so far they have provided every service that was advertised in the description of the respective excursion.
On my jet ski experience my guide, Kareem Abdul Jabar, was very professional and accommodating to special requests. He went the extra mile to see to it that my experience exceeded my expectations, and it did!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ben, thanks for your feedback! We're always looking to provide our customers with increasingly better experiences, so we'd love to better understand what happened in this instance and learn how we could make it easier for you going forward. Would you please send us your booking reference along with any further details in an email to "[email protected]"? We look forward to hearing from you. Thanks in advance and have a lovely weekend!