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GetYourGuideReviews 874

2.5

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GetYourGuide Reviews Summary

GetYourGuide's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unreliable booking practices. Many customers report issues with cancellations, lack of refunds, and ineffective communication, leading to feelings of frustration and undervaluation. While some users appreciate the ease of booking and competitive pricing, these positives are overshadowed by widespread complaints regarding accountability and responsiveness. Overall, the feedback indicates a pressing need for GetYourGuide to enhance its support systems and address operational shortcomings to improve customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
280
value
263
shipping
136
returns
169
quality
236
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Mexico
3 reviews
0 helpful votes
Follow David E.
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Ruth was a great guide. Very knowledgeable and had great props for her monolog about the Mayan history and culture. The bus was a large commercial bus with good AC. No wifi but I had Tmobile service for most of the way. They're were a few 5 min or less dead zones. The expenses for Chichén Itza were $30 fee (disclosed on the site) and a $2 gopro or prof camera fee. (Phones and tablets no fee.) At lunch drinks were an extra charge. Any drinks. I don't recall if those were disclosed. The bus driver gave out a cold bottle of water before entering park and upon return. That was great and not advertised so I don't know if that is common. The lunch was called a buffet but it was table service. The food was ok but not best except for the lime chicken soup. It and the pico were the best. Some others in our group had the regular and frozen margaritas and all agreed they were both good but the frozen were the best. The service at our table was not so great. I asked for pico 4 times before he brought any.) I think all wait staff was overwhelmed as our guide gave us 30 extra minutes at lunch. The Cenote itself was beautiful. If you choose to swim in the Cenote, there was an extra mandatory fee of $2 for a life jacket and an optional fee of $2 if you wanted a locker. Be prepared, the water is cold but very refreshing after a day at the temple. We'll wish the trip!

Date of experience: February 22, 2021
Colorado
1 review
0 helpful votes
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Easy booking with good prices and options
February 23, 2021

I used get your guide twice on my trip to Maui- both excursions were as described and lots of fun. Booking was easy and the app made it simple to access info for our adventure and vouchers. Would use this site again! 4 stars instead of 5 because one of our excursions lacked detailed info of launch/check in times of the snorkel. Otherwise 5 stars!

Date of experience: February 22, 2021
Czechia
1 review
1 helpful vote
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Useful and reliable
February 22, 2021

I have been using Get Your Guide for the past 6 months and found the service easy, useful and reliable. It is a nice addition to TripAdvisor, offering plenty of alternative events, trips and attractions.

Date of experience: February 21, 2021
Poland
1 review
0 helpful votes
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Best of the West Madeira
February 22, 2021

Individual trip, miraculous miradauros! All day long with such attractions as swimming on winter time in Atlantic!

Date of experience: February 20, 2021
Virginia
1 review
1 helpful vote
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No refund policy
February 16, 2021

The did not refund me for the $50 I spent on "skip-the-line-ticket entry" for the MET Museum in NYC. After reading through all their site and buying the tickets, I was then told I had to pick a timeslot which were all booked for the days we were in the city. Customer service would give no refund, despite the fact that I didn't use their product/service, or keep anyone else from going to the MET. It wasn't a real reservation. You have to imagine they get a lot of their revenues this way.

Date of experience: February 16, 2021
GetYourGuide D. GetYourGuide Rep
over a year old

Hi Teddy, thanks for your feedback. We understand how the situation has been frustrating for you. If there's anything we can do to make our service better, please reach us out with your booking number at '[email protected]' or via private message at 'www.facebook.com/GetYourGuide'. Thanks!

Michigan
1 review
0 helpful votes
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Great website.
February 16, 2021

I had a trip to NOLA & all 3 activities I did was great. Each one was detailed & exactly what I expected it to be.

Date of experience: February 15, 2021
New Zealand
2 reviews
0 helpful votes
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Awesome Tour Guide Gary
February 12, 2021

Wow! What a great morning out on the water with Gary. He was super onto it and listened to the radio to check all the action on the water and then took us to it all. We booked the Albatross tour and also got to hang out with many other breeds of bird life up close, over 1000 dolphins, saw some seals and to top it all off a male and female orca that were super close to us. What more could you possibly want. Kaikoura certainly turned it all on for us. It was the trip of a lifetime. Thank you Gary! :)

Date of experience: February 10, 2021
Australia
2 reviews
0 helpful votes
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Excellent day
February 8, 2021

Excellent service, safety policy and performance. Organisation and delivery 110%. Ride was fun and even at the age of 65 thought it was amazing.

Date of experience: February 7, 2021
Turkiye
1 review
0 helpful votes
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Incredible experience.
January 20, 2021

The geography of Cappadocia, it makes you feel like you are somewhere outside the world and also with the professionalism of the service I received, it was an unforgettable holiday for me thanks a lot.

Date of experience: January 20, 2021
Arizona
1 review
0 helpful votes
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Sedona Vortex Guide
January 11, 2021

Great guide, we enjoyed the Vortex tour. We had an excellent guide who really enlightened us on area and was awesome

Date of experience: January 11, 2021
New Zealand
1 review
0 helpful votes
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Sweet as
January 10, 2021

Booking was a breeze and I had to change date in one of the bookings and that was done hassle free! Thank you! Confirmation emails received promptly and leaving feedback emails gave us the chance to say thank you to the guides through our trip.

Date of experience: January 9, 2021
New Zealand
1 review
0 helpful votes
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Great experience
January 7, 2021

Tour was comprehensive and interesting. Guide was professional and very entertaining. Plenty of breaks and opportunities to take pictures. Perfect

Date of experience: January 6, 2021
New Zealand
1 review
0 helpful votes
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User friendly
January 6, 2021

This app is awesome.
You get reminders of activities coming up
All the information you need, where to go, when to be there, what to take...

Highly recommend.

The negative. Writing reviews of activities has a 1000 character minimum... too much!

Date of experience: January 5, 2021
New Zealand
1 review
0 helpful votes
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Really Useful Resource
January 6, 2021

GetYourGuide is a great resource and really easy to use. I have used it to book activities within New Zealand and the USA. I really appreciate the way it explains what is and is not included in the price, as well as things like what to know before you go and what to bring. Awesome how you can pay online and secure your place straight away too, which in some cases, also allows you to skip the queue. Only minor criticism is the search function could be improved - for example, I've found the 'Indoor' filter didn't work when I searched for it on the App, but did once I put the same search into Google.

Date of experience: January 5, 2021
Germany
1 review
0 helpful votes
Follow Tatyana L.
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Die meisten Touren, die ich bis jetzt bei GetYourGuide gekauft habe waren sehr gut, gute Organisation, gute Qualität und viel informativ. Bei manchen waren die Guides nicht so gut, die Sprache nicht so richtig, bei manchen hat Preis/Leistung nicht gestimmt, aber ich denke es wird besser und besser. Aufmerksamer sollte man in den Ländern sein, wo es nicht so gute touristische Kultur und Gewohnheiten sind und wo die Leute, die die Touren nicht so gut ausgebildet sind, z. B. Peru. Im Allgemeinen bin ich zufrieden.

Date of experience: January 5, 2021
GB
1 review
2 helpful votes
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Deep see fishing
December 28, 2020

Not correct description at all!
Should be deep see fishing for big fish... what it was just like going for marcel on tourist boat.
No one even know am arriving!
Crew burley spoke English.
Much to expensive for this kind of experience

Date of experience: December 28, 2020
GetYourGuide D. GetYourGuide Rep
over a year old

Hi Marcin, thanks for your feedback. Our goal is to provide you with the best experience possible. If there's anything we can do to make our service better, please reach us out with your booking number at '[email protected]' or via private message at 'www.facebook.com/GetYourGuide'. Thanks!

Australia
1 review
0 helpful votes
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Awesome tour
December 20, 2020

It was a great tour! I strongly recommend the tour. You never disappoint this trip. Thank you. Garvin

Date of experience: December 20, 2020
Turkiye
1 review
0 helpful votes
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Mehmet was great
December 18, 2020

Excellent tour and photos that we enjoyed very much. Mehmet the perfect guy that anyone will want to have in any tour.

Date of experience: December 17, 2020
India
1 review
0 helpful votes
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Hassle free Trip planning
December 15, 2020

I went to Dubai for the first time and I was all alone. Though I was nervous, didn't even have a local contact number, I had no issues in my entire trip with the activities booked through Get Your Guide. No printouts required, mobile vouchers are enough. The local guides get in touch with you through WhatsApp so make sure to give your WhatsApp contact when you book withthem. Mostly in Dubai there is wifi everywhere in hotels, malls etc. Makes it convenient.

Date of experience: December 14, 2020
Australia
1 review
0 helpful votes
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We had a fantastic deal and had a fabulous trip to Fitzroy Island. Beautiful view, friendly staff and we had relaxing during the stay at the island.

Date of experience: December 7, 2020

From the business

Find, compare, and book sightseeing tours, attractions, excursions, things to do and fun activities from around the world. Save money and book directly from local suppliers.


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