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GetYourGuide Reviews Summary
GetYourGuide's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unreliable booking practices. Many customers report issues with cancellations, lack of refunds, and ineffective communication, leading to feelings of frustration and undervaluation. While some users appreciate the ease of booking and competitive pricing, these positives are overshadowed by widespread complaints regarding accountability and responsiveness. Overall, the feedback indicates a pressing need for GetYourGuide to enhance its support systems and address operational shortcomings to improve customer trust and satisfaction.
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Very professional and great experience. Maintained the perfect time throughout the day. Journey with lot of stories of Highlands.
HORRIBLE EXPERIENCE IN MIAMI! Booked a jet ski experience and followed all of the instructions on the printed voucher. Arrived at the venue only to discover that the price of the Jet Ski activity had DOUBLED because of hidden fees. Consistent with the instructions on the voucher I called three times to confirm never once did anyone say there were additional costs, except a cash only $100 cash only deposit via an automated message. Only after arrival did they point to the small print on an email, I never received, as justification for the additional costs. Refunds only happen 24 hours prior to arrival, because they don't tell you about the additional charges until you arrive, preventing the refund. Your are much better off skipping purchases online, and going in person so you could make the choice on the fees also the price is about $15 better. Online (Getyourguide) is a bait and switch operation.
Great service, easy experience to find suited tours (inc. Availability) and booking system straightforward. Had to cancel one tour at short notice, and that was easy. Would definitely recommend and will use again.
With the help of GetYourGuide l was able to easily book a couple of experiences and guided tours on short notice. They stayed in touch frequently and l felt in good hands.
Would highly recommend and will use again.
Horrible policies, false advertising, lack of communication, unclear information and refusal for refund
Hi Roni, thanks for your feedback. We're sorry to hear you feel that way. We'd like to look into it and know what happened. Please send us your booking number to [email protected] and we'll get back to you. Thanks!
A really useful app that is easy to use and has some good tours and activities available. Some are good value.
Viajes donde viajes, siempre encuentras algún plan que realizar. Desdevlo más típicos y conocidos, hasta los que lo son menos, y eso los hace únicos.
I love booking all my activities with this app, it's really good, well organized and helpful. I'll be keep using it.
This is a great service for finding tours and activities. I had an amazing tour of Iceland with Nice Travel Iceland, with the charming and knowledgeable David. I also booked a whale watching tour with SeaTrips Reykjavik on the beautiful Amelia Rose. They had a fabulous guide, aptly named Lucky, who helped us spot many whales and puffins. I am very pleased I found this company!
I ordered tickets for a french venue the same day; due to changements in Covid paperwork we could not attempt the activity, i called GetyourGuide prior using the tickets and asked for refund; few hours later they called me back with the refusal of the refund, but proposed me giftvouchers for three years. I do not want these either extended ticket validity. Just my 60 eu back.
Hi Dominique, thanks for reaching out. We're sorry to hear you weren't able to participate in the activity. Our Suppliers take safety precautions very seriously and all the requirements relating to COVID-19 are referenced on the tour page and on the tickets that were sent along with the booking confirmation. While we understand your frustration, unfortunately, in this case, our decision stands. Feel free to contact us via www.getyourguide.com/contact if you have any further feedback. Thanks.
Excellent Experience everything was wonderful overall the crew was very friendly I would recommend The Jazz Dinner Cruise to my friends,
The ride is short n sweet but lack of guidelines on what activities can be done. Where to pick the cable ride and point of meeting etc.
Nagyon jól sikerült hajóút volt, kiváló szervezéssel.
Szép helyeken jártunk, volt időnk nézelődni, és fürdeni is.
Külön köszönet, hogy a péntekre előre megrendelt jegyet, gond nélkül átválthattuk a következő napra.
The guide, Sophie, kept the group entertained as well as being informative and a story for very brick we walked past.
Fascinating to see the old vaults.
Booked the tour knowing only a small number in it. Sarah our guide was tremendous, full of interesting detail and facts, Tour lasted about an 1 hr 50 mins, would highly recommend.
False advertising, the website shows you a location map for you to check if your location is inside of the pickup area. My place was located inside the square, and I discovered that they wouldn't pick me up because I was in airbnb, and not in a hotel. This distinction between hotel and airbnb is not clear in the purchase page, so take careful.
Hi Aline, thanks for your review — we're sorry to hear that it's your understanding that the information wasn't clear enough on the tour page. We'd like to look at your case and see how we could make it better — please send us your booking reference to "[email protected]" so that we investigate. Thanks in advance!
My wife and I did both tours in Athens, Greece. The first one was absolutely amazing! IT was challenging, but solvable and really opened our eyes to things that we almost certainly would not have stumbled upon on our own. The second was not so great. Several of the clues were simply not solvable. One of them was a reference to a store that no longer is there (we even looked for it for about 15 minutes after we found the answer). It was very frustrating. I am sure that it's difficult to keep some of the tours up to date and I can't speak to how long it was out of date, all I can say is that it was frustrating and made portions of the tour a miserable experience. 75% of the tour was ok though. Its a shame because we so enjoyed the first one, so much so that we told a number of our traveling companions and in-country hosts about how much we loved the first tour.
We used this to book numerous tours while on a road trip. It made it so easy to find things going on and book through one site. I didn't have to worry about anything, just show up at the tour and go!
I will never go anywhere without GetYourGuide again! Whale watching is a must do activity in Iceland.
Beware… I booked for a cruise dinner in Paris. They sent me a email that they will start boarding 15 min before the time to sail. I arrived there to find out the sailed early and I should have gotten an email with the new times. Well no email and they will not refund me anything. I even spoke to the online chat at 7:40 and he never mentioned it. Scammers
Thank you for the feedback, Lawrence. We're terribly sorry to hear that your experience wasn't the best. Please, send us your booking reference, full name and phone number at [email protected]. We'll look into your case as soon as possible. Thanks!
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Hi Marvin, thanks for letting us know your experience wasn't the best. That's unacceptable and we'd like to review your case and find a solution. For that, please send us your booking reference to "[email protected]" — we'll then work on your case and get back to you as soon as possible. Thanks in advance!