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GetYourGuide Reviews Summary
GetYourGuide's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unreliable booking practices. Many customers report issues with cancellations, lack of refunds, and ineffective communication, leading to feelings of frustration and undervaluation. While some users appreciate the ease of booking and competitive pricing, these positives are overshadowed by widespread complaints regarding accountability and responsiveness. Overall, the feedback indicates a pressing need for GetYourGuide to enhance its support systems and address operational shortcomings to improve customer trust and satisfaction.
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I had no problem with any of the tours or excursions that I bought here when we were in Orlando.
I actually think it is a good idea to use them.
There were a variety of things to choose from. And for us, it made it easier.
Did the boat trip to Hydra, Poros and Aegina. Lovely scenery helpful guides and the dolphins complete an awesome trip
Great tour very informative enjoyed all aspects of the day boat trip to island swimming off lokithi and visit to agios Nicholas
Absolutely brilliant from start to Finnish will definitely be using again was so easy no stress, fantastic
Our guide Alessandro was the best & made the entire experience relaxing and totally enjoyable even with the 300 steps. LOL!
Do the lunch too, fantastic, pesto was out of this world.
Highly recommend you cannot do Italy and not see these villages!
Thanks again to Alessandro and Roberto our driver who was prompt and excellent at his duties.
We had a very enjoyable day on the rabbies outlander day trip from glasgow. Our guide alistair was excellent, very informative and a good laugh. He went to great lengths to make sure our trip was as safe and comfortable as possible. Overall a very pleasant and enjoyable day and would not hesitate to book another bus trip.
Best tour Nice-Antibes-Monaco, so amaizing gid Ben Ali, beautiful views and the best memories! I liked so much!
The best, fastest, easiest and most direct ticketing there can be including directions and reminder…!
Very nice experience! Really enjoyed the desert and the live shows. Our guide feisal was very nice and helpful. Thank you for everything!
Used two different tours and both were exceptional.The descriptions were spot on. The app was easy to use.
I did 2 tours in Rome, the Colosseum and Vatican City. Both tour guides had so much passion and knowledge and gave us all the history they could pack into our time together. Both experiences and guides were incredible and I highly recommend doing guided tours instead of going yourself! Worth every penny and then some!
I would strongly advise against booking through this company. I accidentally reserved a tour for the wrong date. Within I realized the error and called the company to have the date changed, they refused, saying it violated their customer service policy.
The best choice if you want to enjoy your trip and sightseeing without concerning about staying in line for tickets, entrance and so on.
The price offers are excellent and only few clicks away. You can book while having a coffe or drink.
Looking forward our next trip and colaboration.
We booked a walking guided tour of Bath and a river trip with Prosecco. The walking tour was interesting, informative and a great introduction to Bath. The river trip was low key but just what we needed - not quite so informative but very relaxing. The guide and the boat personnel were all excellent.
It was great to have Leslie as a guide as she's very knowledgeable about Scandinavian History and knows about all the interesting things to visit in Copenhagen. Our walk ended exactly at 12pm with the change of the guards. I strongly recommend her for the tours!
Very easy to book and manage bookings, fantastic service will definitely use again, thank you for all you help and making it a stress free holiday
I love Get your guide and almost every booking I made was through this app. They are quick in answering emails, reminders for bookings are great.
Went on the Glencoe tour with Paul and his encyclopaedic knowledge of Scotland was the highlight. Enjoyed the tour mainly because of him. His singing was amazing too.
I did a couple off trip with these from choosing my trip to my tickets being downloaded straight to my phone which is brilliant each trip was detailed very clearly meeting place times et cetera
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Chase, thanks for your feedback. We're sorry to hear about your experience. We'd like to look into it more, please send us your booking details to [email protected] and we'll get back to you as soon as possible. Thanks!