GetYourGuideReviews 874

I appreciated that the tour was longer than advertised. The issue is that the tour guide's English was extremely poor. It was difficult to understand. It should have been much cheaper. I would definitely not pay anything more than 25€.

We were told to purchase advanced tickets to the Palacio Da Bolsa in Porto so we used GetYourGuide.com
The ticket price was competitive for the guided tour BUT GetYourGuide.com charged us $17.05 to download the app so we could retrieve the tickets. Unavoidable! You can't retrieve the tickets without the app! They are not sent by SMS or email, only the receipt is sent. I'm sure the deception is similar with other museums and palaces. Buyer beware!

Sold us tickets for free donation based tour. Careful! No apologies or refund offered on our request.

While on my honeymoon my husband threw out his back, so I reached out to both Get Your Guide and the provider ~40 hours prior to my activity to cancel. The policy is 24 hour cancellation notice. The activity provider informed me that the cancellation would need to be issued through Get Your Guide. The following morning I reached out to Get Your Guide on WhatsApp to confirm the cancellation but they told me I had not cancelled early enough. I showed proof of communication 36 hours prior but they said they could not provide a resolution for up to 5 days - extremely surprising for a company that prides itself on a flexible 24 hour cancellation policy. They followed up hours later via email with a 50% refund offer, saying that they could not offer a full refund as the provider did not have sufficient time to cancel the driver. Complete lie given the provider was aware over 36 hours in advance that I was canceling. I was shocked by this lack of adherence to their clearly stated policy of 24 hour cancellations and disregard for the extenuating circumstance. They took up many hours of my honeymoon trying to cancel with an unsatisfactory resolution.

About 20 minutes after making this reservation, my wife tested positive for Covid and I called to explain and cancel the reservation. They refused, unless I provided evidence, so I sent them the photo of the positive test. However, they insisted that she go to the doctor to get a letter, which she wasn't allowed to, the hotel wouldn't let her leave the room. I explained that we had spent the entire week together sharing a bed, and although I was negative, I felt it would be irresponsible to go, knowing I might have Covid and infect an entire tour. They didn't care, were completely inflexible and so I ended up going with my sister in law- however, when we arrived to the tour, it didn't exist. I checked afterwards to see, and there were 2 completely different addresses on the booking confirmation and the ticket (which were both issued by Get your Guide). Disputing the charge with Amex now, and hope everyone is aware of the scam.

We had a very bad experience with this agency. The tickets we bought and were "confirmed" by GYG, were actually expired because the activity provider never received our payment from GYG. GYG labeled it as a glitch in the system. I don't understand how something like this can happen and why they presented false statement about the ticket booking state. We were flying a long distance just to found this out and got declined right before entering a bus where our booked trip should've start. You can imagine our disappointment. Really perfect day. Never ever booking anything with them. GYG only had one job and failed. Lesson learned, should have gone with activity provider directly.

Booked a ferry ticket for 11 people online during my trip to Thailand. The title says to and from the ferry pier but I didn't realize until I got to the pier that this island has two ferry ports and I came to the wrong one. Had to buy 11 new tickets on the spot. Tried reaching out to the customer while still at pier for a refund but no luck at all. Later requested a refund request online and heard nothing back. Finally emailed them a week later to follow up to find out that they rejected my request because I needed to contact them 24 hours in advance to receive (which I did but they didn't get acknowledge the request for whatever reason) a full refund. They said they couldn't do anything about it despite numerous email conversations back and forth. I've been very patient with them but I'm frustrated and exhausted myself. I've decided to never go with this company again. Please look elsewhere if you can!

My friend and I were in San Diego for the weekend and had booked a walking tour the week prior. Rain was in the forecast, but we were ok with a little rain. Two hours before the tour it showed that there would be heavy rain. There was heavy rain. Streets and everything had water and it was pouring out. I called several times on the status of the tour and attempted to cancel due to the weather and I was told the tour was still on. Two weeks later when I reached back out to try to get a refund or something (I was waiting to see my CC statement) I was told that a cancelation had to be before the 24 hour mark or you could cancel for a partial the day of. When I called the day of the tour they wouldn't let me cancel.

Their cancelation policy is horrible and does not allow for emergencies or real issues.

They are also obviously not at all concerned about the quality of the tours they offer or the safety of their users. Sales is their only motivation.

I was recently in El Nido and booked a boat tour. The day of the tour I went to the boat and it was so crowded people were shoulder to shoulder. I couldn't even sit back.

There was no way I was going to be that uncomfortable or put my life at risk. There were Gale wind warnings and small craft advisories that day, even with these the boat was over loaded and it went out.

I went straight to the police. They told me that the limit was 17 people, this boat had over 24.

When I contacted GetYourGuide they just referred me to their cancelation policy and showed absolutely no concern for my safety of the quality of the tour.

No way will I ever use them again, anywhere.

Our private boat trip around Capri with Marco from Prestelli Sicily Tours was so beautiful that it is our favorite memory of our entire trip to Italy. Marco asked where we wanted to go and when we said we had no idea, he took us to a breathtaking private grotto, then to a location so gorgeous it is the site of a world famous perfume ad, and then to more deserted locations we never dreamed existed. Oh, and did I mention that Marco never stopped taking magnificent photos of us so we can relive this happiest of days again and again. His photo quality was so good, we wondered if Marco was also a professional photographer. And Marco used such discretion that we almost forgot he was on the boat with us making the day the most romantic of my life.

Booking through GYG was easy to process. Our trip to Whitehaven Beach was with Sealink. Staff and trip was fine but we left almost 30 minutes late for the island which reduced time at the beach. The experience was great. Beautiful clear waters and warm white sand. Well worth a trip.

Booked a lounge at Heathrow, mistakenly I booked the wrong one and requested that I move the booking to the same provider in a different terminal. I was informed that I needed to talk to the operator directly which I did. The operator then informed me that it was GetYourGuide that had to make the request via email. Multiple phone calls later with the same unhelpful customer service script read each time and I was getting nowhere. I then eventually receive a call from someone different (you have not way of talking to the same person each time) and they informed me that I could get a refund and make another booking for the lounge I wanted. Needless to say the refund never arrived and when I have tried to resolve this via the customer services team they have told me that outgoing calls are not recorded (how convenient). They are also unable to inform me of the complaints / escalation process, despite me asking 7 times!

Dit bedrijf verdient geen 1 ster. Ons romantisch weekend werd behoorlijk verpest doordat wij dachten bij een goed en betrouwbaar boekingskantoor tickets te boeken tot rondleiding en toegang Eiffeltoren, welke helaas totaal niet van toepassing was. In de ochtend al contact met ze te hebben gehad werd ons advies gegeven over het hoe en de wat. Op 2 locaties te hebben gewacht, hebben we geen enkele rondleiding gekregen en geen tickets tot toegang van de attractie. Vervolgens zijn we met de eigenaresse van de souvenirshop in gesprek gekomen. Zij heeft zelfs voor ons het bedrijf gebeld om verhaal te halen omdat ze dit zelf ook een bijzondere situatie vond(dit hebben we door haar zelf op papier gekregen ter bevestiging). Telefonisch kregen we geen enkele oplossing aangeboden. We hebben zelf aangegeven, geef ons alleen de tickets die we al betaald hebben, de rondleiding zijn we dan niet nodig. Zelfs dit is niet mogelijk. Wettelijk gezien zijn ze nalatig geweest in het leveren waar je als toerist recht op hebt. Samengevat zijn we 118€ kwijt, geen rondleiding en geen tickets. Helaas wel een leerschool rijker qua betrouwbaarheid in dit soort bedrijven. Wij hopen 1. Dat het ticketbedrijf alsnog de gelden terugstort en 2. Hopen we de reviewlezer te kunnen behoeden om met dit bedrijf in zee te gaan.

Canceled prior to sat this was a 381.00 gift that 2 places I had call after a year of trying get money or another booking I learned a 381.00 lesson DO NOT TRUST CITY GUIDE...
Literally took it canceled got nada

DO NOT BOOK TRAVEL WITH THIS COMPANY. I was in Las Vegas recently and had a trip booked to the Grand Canyon but came down extremely ill with Covid and was isolated in my room. I was merely hours within the company's cancellation policy yet they refused to refund my $107 trip fare unless I went to a Dr. and showed evidence of a positive test. Unable to leave the room (and return cab fare to an urgent care in Vegas plus copay would wipe out my refund anyway) I sent them a dated snapshot of my drivers license and positive test. The company flat out REFUSED to refund me and suggested that, instead, I GET ON THE BUS AND TAKE THE TRIP. Sooooo - this company is so desperate for $107 that they were willing to expose a busload of unknowing customers, many of whom were elderly, to Covid (my friend took the trip and verified later the demographic) rather than DO THE RIGHT THING. I have snapshots of the chat and subsequent emails where the company repeatedly tells me to get on the bus with Covid- I'm happy to post them online. This is customer service and safety at its worst, makes you wonder how often they check the brakes on the buses…. DO NOT TRAVEL WITH THEM. Them online. Financial gain is prioritized over passenger safety and customer satisfaction.

Went on Montmarte Food Tour….guide was lovely but issue was the food poisoning that set in 6 hours post tour.
All three in the party were bed and bathroom ridden dor 24 hours…even missing New Years!
Requested refund and was denied with company citing their 24 hour cancellation policy….had I been able,to see into the future 24 hrs we most certainly would not have gone on the tour to begin with.
Left messages on companies social media accounts only to have them deleted….and emails go arou d in circles about the 24 hour advance notice to cancel tour….I am not trying to cancel and I know we went on the tour….it is a refund for the violent poisoning that I am looking for.

I accidently booked 2 tours out of London from two separate ports at the same exact time. I noticed immediately after paying for it and called to cancel the 1 tour. I was informed by that the representative that I would not be able to cancel since it is less than 24 hours. Of course it was less than 24 hours since I booked the night before. I asked to have a manager call me back the next day since the representative was not going to refund me. No one called me the next day, or in fact ever called me. Today, 6 days later I received an email stating that they refuse to refund me and it is my fault for booking two tours at the same time. This company is just stealing money from people. Do not book through them.