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Orchard

3.5

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Orchard Reviews Summary

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136

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Canada
1 review
1 helpful vote
Follow Sheli G.
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I had the best experience getting a recycled iPhone from Orchard. The website was clean cut and flowing, with easy-to-navigate pages. The founders of the website are also to be praised, seeing as their personable manner throughout the process makes it very reassuring that you're going to receive the iPhone you were looking for. I would recommend it to anyone who's looking to purchase an iPhone inexpensively and securely.

Date of experience: April 30, 2014
Canada
1 review
1 helpful vote
Follow Max H.
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Just sold my iPhone 5 through the Orchard app. Great experience, fair prices and got constant follow ups through email about the whole process.

Date of experience: April 24, 2014
Canada
1 review
1 helpful vote
Follow Chloe D.
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I was browsing Kijiji trying to find a used iphone when I came across a listing by Get Orchard. I was impressed by their well designed and professional site and the seamless process to find and order an iphone. The customer service was beyond-awesome, not only did they keep me well informed of the shipping information but they sent me a phone with 4 X the memory I ordered at no extra charge! That was a sweet surprise to an overall awesome experience. What is most impressive about Get Orchard is that the prices of the iphones are not more expensive than they would be purchasing through individuals AND you get fabulous service, guarantee and products that meet your expectations.

I hope I don't break my phone again anytime soon - but if I do I will definitely order through Get Orchard again!

Date of experience: April 18, 2014
Canada
1 review
1 helpful vote
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I was a bit hesitant at first to use this site to buy an iPhone... but after going through their well-designed website + constantly updated Facebook, I decided to give it a try. And I LOVED it! I was able to go through the phones and select the version, condition, and price range that I felt comfortable with. I chose "good condition" and when my phone arrived, it was in PERFECT condition! No scratched anywhere and no problem with the iOS either!

The company is really good with answering questions, so it's really awesome. I definitely recommend it to anyone who is looking for a second-hand phone. Mine took about a week to arrive. :)

Date of experience: April 15, 2014
Canada
1 review
1 helpful vote
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I used Orchard to sell my iPhone 4S (having decided to upgrade my phone). I chose the option to sell directly to Orchard, because I wanted a quick transaction and because they offered a more than fair price. The service definitely rates 5 stars.

I decided to use Orchard after seeing a writeup on Mobile syrup. I usually would be wary of a service that requires sending in your product before being paid, but thought I would trust a trusted 3rd party recommendation.

Orchard did not disappoint. I found the app easy to use, the selling options were clearly presented, Orchard sent me a shipping box within a few days, and then paid me the day after I put the phone in the mail to Orchard. Moreover, I was paid by email interac transfer (very convenient) and at the agreed upon rate. Alex was also very prompt and courteous in dealing with unlocking my phone from my iCloud account.

I truly hope that Orchard will grow to expand its product lineup. I will be a return customer.

Jeffrey C., Toronto

Date of experience: April 11, 2014
Canada
1 review
1 helpful vote
Follow Amanda F.
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Phenomenal resource for selling your used iPhone. The app to assess the status of the use phone is both thorough and user friendly. Within two days of having submitted the phone information via the app, I received the shipping package. More importantly, the actual selling of my phone occured within days! 100% recommend this service to anyone looking to buy, or sell, a used iPhone!

Date of experience: April 10, 2014
Canada
1 review
1 helpful vote
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Simply amazing
April 1, 2014

Simply amazing. My iPhone 4s arrived in 2 business days. I didnt expect the "like new" option to be totally brand new. I paid 250$ for my basically brand new (used) iphone 4s. I deffinitely recommend Orchard.

Date of experience: April 1, 2014
Canada
4 reviews
4 helpful votes
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I used Orchard this site about a month ago replace the 4S that I had managed to lose. I was mildly reluctant to pay for a used iPhone before I got a chance to assess its condition, but I sure am happy I did. They phone shipped the next day and it was in excellent condition.

The only mildly negative thing I would say is that the box they used for shipping was fairly dull.

Date of experience: February 18, 2014

From the business

Orchard is a service that buys and sells high-quality used iPhones.


getorchard.com
Founded in 2012
Toronto, Ontario, Canada