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Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.
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I had the best experience getting a recycled iPhone from Orchard. The website was clean cut and flowing, with easy-to-navigate pages. The founders of the website are also to be praised, seeing as their personable manner throughout the process makes it very reassuring that you're going to receive the iPhone you were looking for. I would recommend it to anyone who's looking to purchase an iPhone inexpensively and securely.
Just sold my iPhone 5 through the Orchard app. Great experience, fair prices and got constant follow ups through email about the whole process.
I was browsing Kijiji trying to find a used iphone when I came across a listing by Get Orchard. I was impressed by their well designed and professional site and the seamless process to find and order an iphone. The customer service was beyond-awesome, not only did they keep me well informed of the shipping information but they sent me a phone with 4 X the memory I ordered at no extra charge! That was a sweet surprise to an overall awesome experience. What is most impressive about Get Orchard is that the prices of the iphones are not more expensive than they would be purchasing through individuals AND you get fabulous service, guarantee and products that meet your expectations.
I hope I don't break my phone again anytime soon - but if I do I will definitely order through Get Orchard again!
I was a bit hesitant at first to use this site to buy an iPhone... but after going through their well-designed website + constantly updated Facebook, I decided to give it a try. And I LOVED it! I was able to go through the phones and select the version, condition, and price range that I felt comfortable with. I chose "good condition" and when my phone arrived, it was in PERFECT condition! No scratched anywhere and no problem with the iOS either!
The company is really good with answering questions, so it's really awesome. I definitely recommend it to anyone who is looking for a second-hand phone. Mine took about a week to arrive. :)
I used Orchard to sell my iPhone 4S (having decided to upgrade my phone). I chose the option to sell directly to Orchard, because I wanted a quick transaction and because they offered a more than fair price. The service definitely rates 5 stars.
I decided to use Orchard after seeing a writeup on Mobile syrup. I usually would be wary of a service that requires sending in your product before being paid, but thought I would trust a trusted 3rd party recommendation.
Orchard did not disappoint. I found the app easy to use, the selling options were clearly presented, Orchard sent me a shipping box within a few days, and then paid me the day after I put the phone in the mail to Orchard. Moreover, I was paid by email interac transfer (very convenient) and at the agreed upon rate. Alex was also very prompt and courteous in dealing with unlocking my phone from my iCloud account.
I truly hope that Orchard will grow to expand its product lineup. I will be a return customer.
Jeffrey C., Toronto
Phenomenal resource for selling your used iPhone. The app to assess the status of the use phone is both thorough and user friendly. Within two days of having submitted the phone information via the app, I received the shipping package. More importantly, the actual selling of my phone occured within days! 100% recommend this service to anyone looking to buy, or sell, a used iPhone!
Simply amazing. My iPhone 4s arrived in 2 business days. I didnt expect the "like new" option to be totally brand new. I paid 250$ for my basically brand new (used) iphone 4s. I deffinitely recommend Orchard.
I used Orchard this site about a month ago replace the 4S that I had managed to lose. I was mildly reluctant to pay for a used iPhone before I got a chance to assess its condition, but I sure am happy I did. They phone shipped the next day and it was in excellent condition.
The only mildly negative thing I would say is that the box they used for shipping was fairly dull.
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at [email protected] and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at [email protected] and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at [email protected].
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard is a service that buys and sells high-quality used iPhones.

