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Orchard

3.5

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Orchard Reviews Summary

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136

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Canada
1 review
1 helpful vote
Follow Eric H.
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Orchard has been the best thing to happen to me since I started looking to buy a new phone. Their site is extremely easy to navigate, communication is timely and personal, my phone was it perfect condition when it arrived a full day before it was estimated to, and I received a hand written note of thanks included with my purchase. Orchard staff has ensured excellent follow up to ensure the quality of my purchase. I would recommend there service to anyone looking for an iPhone. I will continue to utilize Orchard for future purchases!

Date of experience: November 12, 2014
Canada
1 review
1 helpful vote
Follow Marc M.
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I've purchased a iPhone 4S for my wife and GetOrchard as well as Bruno one of the owner were more than helpful, very kind, professional and super fast in threading my order. The phone was as expected and I will be more than happy to use their services again for my next phone purchasing... Thanks GetOrchard!

Date of experience: November 12, 2014
Canada
1 review
1 helpful vote
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The buying process was incredibly easy. The iphone 5s shipped out fast and the condition was exactly as described - like new. No scratches or issues whatsoever. Excellent service at fair prices.

Date of experience: November 12, 2014
Canada
1 review
1 helpful vote
Follow Carla S.
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Everything was exactly as described. The app tested our phones, gave us a price, and options. We chose to have Orchard sell our phones, and everything went as expected. We got our money when they said we would, and it was so much easier than selling ourselves. Great service!

Date of experience: November 11, 2014
Canada
1 review
0 helpful votes
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Seamless experience!
November 11, 2014

Seamless experience! I was worried at first shipping out my iPhone, but with constant communication from Orchard, my mind was put at ease. Just received the payment for the phone right on time. I would definitely use this service again.

Date of experience: November 11, 2014
Singapore
1 review
1 helpful vote
Follow Ian B.
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Used Orchard to sell two old iPhone 4s and was very pleased. Excellent service, brilliant communication throughout the process and paid on time. I will use again in the future.

Date of experience: November 9, 2014
Canada
1 review
2 helpful votes
Follow Chantelle D.
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Absolutely pleased with Orchard. I got my device on the day they said it would arrive complete with a box and personalized case with my name on it <3 as well as a coupon with a personalized note. It was efficient and effective service they sent me follow up emails and even their phone numbers in case I needed to call. Oh they said it was "ok" in their review of the quality but i must say it looked new to me :) would definitely buy from them again wish i could keep them a my secret but would definitely recommend them to anyone!

Date of experience: November 6, 2014
Colorado
1 review
2 helpful votes
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So easy to use this product and such a great idea. I think my phone was worth slightly more than what I got paid out, but hey, I didn't have to post anything on Craigslist or meet any strangers, so the value was definitely made up in that aspect.

Date of experience: November 6, 2014
Virginia
1 review
0 helpful votes
Follow Shabir S.
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Very pleased with my experience selling my iPhone 4S with Orchard! It was all easy and seamless and Orchard was very responsive. I highly recommend using this service to sell your used iPhone. I upgraded to the iPhone 6 and no longer had any use for my iPhone 4S. Bell was offering me $70 to give it to them, Orchard gave me $184. On Kijiji and Craigslist, I saw used Iphone 4S around $200-$250 and I'd have to go through all the hassle of finding a buyer that way. Definitely happy with the route I took with Orchard

Date of experience: November 5, 2014
Canada
1 review
1 helpful vote
Follow Emma K.
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Great products and great costumer service, they really take a personal approach on following up on if you are pleased which is nice.

Date of experience: November 2, 2014
Canada
1 review
0 helpful votes
Follow Erica h.
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Selling my iPhone 5 with them was painless even though I had a cracked screen. Will definitely choose them if I sell again in the future.

Date of experience: November 1, 2014
Canada
1 review
0 helpful votes
Follow John L.
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At the time of this writing, I have a really good experience with Orchard. After my 3 week wait period after they received my iPhone I received my money as quoted. Had great communication with them and they were there every step of the way.

Date of experience: November 1, 2014
Canada
1 review
2 helpful votes
Follow Matt H.
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Kudos to the Orchard team. Was a great experience for me.

Date of experience: October 31, 2014
Canada
1 review
2 helpful votes
Follow Jorge V.
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If you wanna sell your old iPhone, use Orchard, you'll get more money here and they will do the work for you.
BEST!

Date of experience: October 31, 2014
Canada
1 review
2 helpful votes
Follow Phil S.
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I recently bought from Orchard and would recommend this company. Excellent customer service, free delivery and most importantly a quality phone. They are doing things the right way.

Date of experience: October 30, 2014
Canada
1 review
2 helpful votes
Follow David B.
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This is an excellent way to obtain a used iPhone in very good condition at a very fair price.
DB

Date of experience: October 30, 2014
Canada
1 review
3 helpful votes
Follow Corey B.
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I was very impressed by the service from GetOrchard. My wife recommended the site because she had heard about it from a friend. I was a little hesitant... to be honest, I can be a bit paranoid about online shopping. My wife was diligent about me getting a new phone (apparently the iPhone 3 isn't cool anymore and I'd only had it for 4 years…), so she searched for reviews and they were all glowing. After seeing that I became more hesitant… do companies, especially online companies, ever live up to those expectations. I figured it was all family and friends making comments… but my wife persisted.

I ordered my "Like New" iPhone 4 (yes I know, but I am way too cheap for a 5 and I only really text and listen to music) on Sunday evening. Shortly after, I received an email letting me know my order was placed and what the expected time of arrival was. Then I received an email on Monday telling me that it had been shipped and may arrive Tuesday. The email included a link to the mail tracker. It arrived Tuesday afternoon. It was legitimately "like new". I love it. 32 GB of awesomeness.

Compared to the prices that my phone company (who shall remain nameless) were going to charge me for an early upgrade and new plan, this will way saved me money.

I am very impressed with the website itself and the service I received during and after the phone arrived. I just received an email asking if everything was alright and if I had any questions or concerns, to contact them. The experience felt personal. Not like I was receiving an automated email. I have nothing but positive things to say about this company and I highly recommend this site to everyone!

Date of experience: October 30, 2014
Canada
1 review
3 helpful votes
Follow Chris G.
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I received my phone just 2 days after ordering it from the site. It looked to be in perfect condition. Everything works just as well as a friends Iphone5 that he has. The battery seems to not stay charged as long as i like it to, but it is a used phone and if i wasn't always on apps that require location services I'm sure it would be perfect for most. Definitely worth saving the money over a new phone. Originally I wanted this phone just to last me till next year when due for an upgrade, but the quality is so good I hope it will last me 2 years. Thanks Orchard for a great product!

Date of experience: October 30, 2014
Canada
1 review
1 helpful vote
Follow Brian F.
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Brilliant!
October 30, 2014

Brilliant! It was an absolutely painless experience from start to finish. It starts by using an app to determine the value of your phone. This is a very novel idea, and it works flawlessly. After a few simple hardware tests and questions, you are presented with a value for your old device.
When you are ready to sell, Orchard sends you an envelope with a box, return shipping label and everything else you need to safely deliver your old device to them free of charge. You are provided several options of how quickly you want them to sell your phone. The longest time is three weeks, which I chose and isn't long at all. The longer you're wiling to wait, the more money you will get.

With Orchard being a startup company, they don't have much of a user base. This made me uncomfortable at first, but I'm glad I decided to try them out. Their process is simple and free, and I was able to get almost $300 for my iPhone 5 to put towards an iPhone 6 Plus. Their trade in values are easily the best in the market, and they do exactly what they say they do.

So if you're looking to get some money for that old iPhone, and you want to help out a very deserving fledgling Canadian company, I would encourage you to use Orchard, because I truely believe there is no better choice out there.

Date of experience: October 30, 2014
Canada
1 review
1 helpful vote
Follow Reagan D.
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This is a fantastic company! They are who they say they are and did exactly everything they promised to do to sell my iphone. I only happened to find out about them by accident when I was searching how much an iphone 4s was worth (had just gotten the new iphone 6). I read some reviews which rated them very well and decided to take the chance. I'm very glad I did because they were able to sell my phone for more than I would have been able to locally, and without all the hassle that is buying & selling. I will be using their services again in a few months when it is time to sell my husband's iphone. Thank you very much GetOrchard, all the best!

Date of experience: October 30, 2014

From the business

Orchard is a service that buys and sells high-quality used iPhones.


getorchard.com
Founded in 2012
Toronto, Ontario, Canada