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Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.
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Excellent experience from beginning to end. Highly recommend this service.
Professional, quick and easy.
Great experience selling my iPhone 5C. The entire process was simple straight through from the initial phone testing to receiving the package to ship my phone to Orchard along with receiving the agreed upon price on the day I was supposed to. Would highly recommend.
I got more money for my iPhone 4 than I could have trading it in with Rogers and they did all the work. And they promised my money was etransfer end to me exacted to the day of the time limit I chocse.
I would recommend them to others.
Really great service and experience. No hassel at all and made my selling experience a real joy. I was always hesitant to sell my old iphones which usually end up left on the bottom of my drawer. I'll definitely use this company again in the future to sell my iphones.
Absolutely amazing service, extremely friendly and patient customer support. Such a spectacular experience overall buying and selling.
Really great service. I was able to sell my iPhone 5 for almost $300 with no pain at all. I felt secure in my decision to use Orchard and it was really easy.
I reviewed Orchard back in 2014 after I purchased an iPhone from them. It was all positive. I've now had two more interactions with them. I've purchased another iPhone and then sold one through their site. Couldn't sing their praises louder. Great experience. Over the top communication. My advice: Just go for it.
Recently purchased an iPhone 5C for my daughter and it arrived on time and was exactly as described on their website. Excellent customer service and value.
Had an excellent experience... all promises were fully kept. I will be making further purchases in the future.
I just bought my iphone 4 from Orchard! Great service! Looking like new item! They even offer to help me set up my phone. Thanks a lot for all your help.
Sold my iPhone 4 in one week at fair price. Probably could've made couple more bucks on Craigslist but I don't really have time for that. Anyway, everything went well from start to finish, received payment today via Interac transfer. I would recommend these guys.
Easy to deal with, everything proceeded as expected. Just received my e-transfer. Great and secure way to sell my iPhone.
They sold my phone as promised. The process is easy and very well organized. If you want to sell your phone without all the hassle and fees like eBay, GetOrchard is the right choice.
They sold my phone exactly as promised for a reasonable sum taking a reasonable commission.
Easy and fast. Got the box from orchard within two days and once they received my iPhone 4s I had an email transfer within a day. Exactly as promised. An awesome company to deal with.
I ordered a 4S and received the phone in perfect working order within a few days. A pricing question was answered promptly by e-mail, and I also had follow up e-mails sent to track the shipment and make sure everything was alright. Would use GetOrchard again and recommend them highly.
Excellent and professional process of selling my iPhone 4S. Promptly sent out the package for mailing, and provided eTransfer of funds earlier than quoted. 100% impressed.
I got iPhone 4S in Rogers. It was very fast shipping. It comes in the conditions as described. Everything works fine from the first time. It can't be better!
Ordered an iphone 4s and was delivered the following day. The web site was very well laid out and simple to use. Once my order was placed I immediately received an email confirming my order. Another email was sent by Alex Sebastian with a link to Canada Post for tracking, and tips on how to configure the phone. The email also said that if i needed any help to not hesitate in contacting them for support. The phone was delivered with a Thank You card with a hand written note from Maks thanking me for purchasing the phone and again offering assistance with configuring the phone. The phone looks new and functions perfectly. Couldn't ask for better service. I will definitely use Orchard again.
Joe A.
Great way to replace lost or stolen phone. Received my phone within 3 days. Worked perfectly and was in good condition as described. Much easier than dealing with individual sellers on Craigslist and provides guarantee that phone is not stolen and functions properly.
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at [email protected] and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at [email protected] and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at [email protected].
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard is a service that buys and sells high-quality used iPhones.

