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Orchard

3.5

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Orchard Reviews Summary

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136

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Canada
1 review
1 helpful vote
Follow M P.
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Excellent experience from beginning to end. Highly recommend this service.
Professional, quick and easy.

Date of experience: October 29, 2014
Canada
1 review
0 helpful votes
Follow Greg O.
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Great experience selling my iPhone 5C. The entire process was simple straight through from the initial phone testing to receiving the package to ship my phone to Orchard along with receiving the agreed upon price on the day I was supposed to. Would highly recommend.

Date of experience: October 29, 2014
Canada
1 review
0 helpful votes
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I got more money for my iPhone 4 than I could have trading it in with Rogers and they did all the work. And they promised my money was etransfer end to me exacted to the day of the time limit I chocse.

I would recommend them to others.

Date of experience: October 28, 2014
Canada
1 review
0 helpful votes
Follow Catherine C.
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Really great service and experience. No hassel at all and made my selling experience a real joy. I was always hesitant to sell my old iphones which usually end up left on the bottom of my drawer. I'll definitely use this company again in the future to sell my iphones.

Date of experience: October 26, 2014
Canada
1 review
0 helpful votes
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Absolutely amazing service, extremely friendly and patient customer support. Such a spectacular experience overall buying and selling.

Date of experience: October 24, 2014
California
1 review
0 helpful votes
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Really great service
October 22, 2014

Really great service. I was able to sell my iPhone 5 for almost $300 with no pain at all. I felt secure in my decision to use Orchard and it was really easy.

Date of experience: October 22, 2014
Canada
1 review
4 helpful votes
Follow Phil S.
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I reviewed Orchard back in 2014 after I purchased an iPhone from them. It was all positive. I've now had two more interactions with them. I've purchased another iPhone and then sold one through their site. Couldn't sing their praises louder. Great experience. Over the top communication. My advice: Just go for it.

Date of experience: October 21, 2014
Canada
1 review
4 helpful votes
Follow Heather R.
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Recently purchased an iPhone 5C for my daughter and it arrived on time and was exactly as described on their website. Excellent customer service and value.

Date of experience: October 21, 2014
Canada
1 review
2 helpful votes
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Had an excellent experience... all promises were fully kept. I will be making further purchases in the future.

Date of experience: October 21, 2014
Canada
2 reviews
5 helpful votes
Follow Rose R.
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I just bought my iphone 4 from Orchard! Great service! Looking like new item! They even offer to help me set up my phone. Thanks a lot for all your help.

Date of experience: October 20, 2014
Washington
1 review
3 helpful votes
Follow Vitaliy P.
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Sold my iPhone 4 in one week at fair price. Probably could've made couple more bucks on Craigslist but I don't really have time for that. Anyway, everything went well from start to finish, received payment today via Interac transfer. I would recommend these guys.

Date of experience: October 17, 2014
Canada
1 review
2 helpful votes
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Easy to deal with, everything proceeded as expected. Just received my e-transfer. Great and secure way to sell my iPhone.

Date of experience: October 15, 2014
Canada
1 review
3 helpful votes
Follow Mike C.
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They sold my phone as promised. The process is easy and very well organized. If you want to sell your phone without all the hassle and fees like eBay, GetOrchard is the right choice.

Date of experience: October 14, 2014
Canada
1 review
1 helpful vote
Follow Charles M.
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They sold my phone exactly as promised for a reasonable sum taking a reasonable commission.

Date of experience: October 14, 2014
Canada
1 review
1 helpful vote
Follow Chris R.
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Easy and fast
October 14, 2014

Easy and fast. Got the box from orchard within two days and once they received my iPhone 4s I had an email transfer within a day. Exactly as promised. An awesome company to deal with.

Date of experience: October 14, 2014
Canada
1 review
1 helpful vote
Follow Russell T.
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I ordered a 4S and received the phone in perfect working order within a few days. A pricing question was answered promptly by e-mail, and I also had follow up e-mails sent to track the shipment and make sure everything was alright. Would use GetOrchard again and recommend them highly.

Date of experience: October 13, 2014
Canada
1 review
2 helpful votes
Follow Lisa K.
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Excellent and professional process of selling my iPhone 4S. Promptly sent out the package for mailing, and provided eTransfer of funds earlier than quoted. 100% impressed.

Date of experience: October 13, 2014
Canada
1 review
1 helpful vote
Follow Ibrahim A.
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I got iPhone 4S in Rogers. It was very fast shipping. It comes in the conditions as described. Everything works fine from the first time. It can't be better!

Date of experience: October 8, 2014
Canada
1 review
1 helpful vote
Follow Joe A.
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Ordered an iphone 4s and was delivered the following day. The web site was very well laid out and simple to use. Once my order was placed I immediately received an email confirming my order. Another email was sent by Alex Sebastian with a link to Canada Post for tracking, and tips on how to configure the phone. The email also said that if i needed any help to not hesitate in contacting them for support. The phone was delivered with a Thank You card with a hand written note from Maks thanking me for purchasing the phone and again offering assistance with configuring the phone. The phone looks new and functions perfectly. Couldn't ask for better service. I will definitely use Orchard again.
Joe A.

Date of experience: October 3, 2014
Canada
1 review
0 helpful votes
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Great way to replace lost or stolen phone. Received my phone within 3 days. Worked perfectly and was in good condition as described. Much easier than dealing with individual sellers on Craigslist and provides guarantee that phone is not stolen and functions properly.

Date of experience: October 2, 2014

From the business

Orchard is a service that buys and sells high-quality used iPhones.


getorchard.com
Founded in 2012
Toronto, Ontario, Canada