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Orchard

3.5

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Orchard Reviews Summary

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136

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Canada
2 reviews
15 helpful votes
Follow Michel D.
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I was blown away by the friendly and efficient service! I had ordered a model but changed my mind to get another one. There was no problem, pre-paid return and the new phone arrived within a few days. I find condition to be very good, they had it marked as good.
I will not hesitate to buy from Orchard again, or refer anyone to shop on Orchard.
What can I say, I'm a very satisfied customer!
Thank you Orchard people.

Date of experience: October 17, 2019
Turkiye
3 reviews
1 helpful vote
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Çok iyi
October 18, 2019

Burayı inceledim ve baya başarılı bir yer olduğunun farkına vardım teşekkürler. Bunu araştırmaya devam edeceğim.

Date of experience: October 17, 2019
Washington
1 review
2 helpful votes
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After a snag when I first sent my phones in, the rest of the sale went very smoothly. I would not think twice about doing business with them again

Date of experience: October 11, 2019
Canada
1 review
3 helpful votes
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I wanted to get rid of my iPhone 6S and Orchard made it so easy. They sent me a pre-paid shipping label and I only had to go as far as my local post office. I got my money when I was promised. Super happy with the transaction.

Date of experience: October 10, 2019
Canada
1 review
2 helpful votes
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SUPERB!
September 29, 2019

Your products are great! And your customer support is excellent! I love buying products from you! I bought a cell phone from you. Keep it up, a great job everyone!

Date of experience: September 27, 2019
Canada
1 review
2 helpful votes
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I've used Orchard to purchase phones for both my mobile app studio and my own personal use; all of their devices were in great condition, and their services (both in-person and online) were amazing. Local shipping within Toronto was also extremely fast. Definitely will go to them for any additional device purchases in the future!

Date of experience: September 26, 2019
Canada
1 review
2 helpful votes
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Honest Resellers
September 14, 2019

We were moving and needed to "clean house". I thought why not make some cash on the side, doing what needed to be done. I unloaded 3 out of 5 phones taking space in my cupboard. Payment came as described on the App.

Date of experience: September 13, 2019
Canada
1 review
2 helpful votes
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Directive phone
August 30, 2019

I bought a phone and it ended up being defective and I emailed orchard support and replaced the phone super easily and quick and everything was done efficiently and through email! I really appreciate how fast they were to respond and to help me! Thanks orchard!

Date of experience: August 28, 2019
Canada
1 review
2 helpful votes
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Amazing
July 25, 2019

This is my second time using Orchard - one time selling and one time buying. Both times I have been so impressed with the service, communication and product! I will definitely be using again and I have shared this site with all my friends. I highly recommend!

Date of experience: July 24, 2019
Canada
2 reviews
2 helpful votes
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Great Experience!
July 23, 2019

My phone arrived one day earlier than expected, and I received it in very good condition. My old SIM card fit right into my new phone and the set up was very easy, with step by step instructions. I am very pleased with my purchase and would do it again.

Date of experience: July 22, 2019
Canada
1 review
14 helpful votes
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Scam? No Way!
July 21, 2019

Great customer service throughout. Easy to use, not a scam at all. Honestly if you have any concerns I would just call. They are super responsive and I personally know 3 other people who have received excellent service.

I did not have any time to sell my old phone which still holds value on kijiji or craigs list or ebay and I did not want to deal with sketchy people who are choosing beggars so Orchard was quick and easy.

Date of experience: July 19, 2019
Canada
1 review
23 helpful votes
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Great products
July 19, 2019

Super happy with my purchase. IPhone SE in very good condition and looks like it just came out of the box, not a scratch. Works perfect.
Only had 1 issue, and not that of Orchard. I paid for overnight shipping, but Canada Post dropped the ball, and I didn't receive my order until a week after it shipped. Thankfully Orchard refunded my shipping cost. I would suggest that Orchard use another shipping company as Canada Post is very unreliable.
Other than that I am super pleased with this purchase and will definitely shop Orchard in the future. Thanks

Date of experience: July 18, 2019
New York
3 reviews
1 helpful vote
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Great Service!
July 18, 2019

Nice service. I am really impressed about GetOrchard services. Very solid communication throughout the process. It was a pleasure.

Date of experience: July 17, 2019
Canada
1 review
2 helpful votes
Follow James E.
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I have gotten a few phones through this company and have always been satisfied with the products and service

Date of experience: July 17, 2019
Canada
1 review
18 helpful votes
Follow George T.
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Excellent company to deal with. Ordered apple phone 8 on line on Sunday at 3:00 pm and received it Tuesday afternoon. The phone looks brand new. No nicks or marks on it. Will definitely order a phone from then again after having an issue trying to get a phone from Freedom Mobile. Store person treated me bad. From now on will always buy my phone out right. Keep up the good work Orchard

Date of experience: July 17, 2019
Canada
1 review
1 helpful vote
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Looks great
July 6, 2019

Just have got my 6S as described in good condition ( to me looks very good condition). Works fine with Freedom. So far I am very happy and recommend to others. Thank you.

Date of experience: July 5, 2019
Canada
1 review
1 helpful vote
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I've bought 2 phones from orchard and I'm extremely happy with them. Their customer service is amazing and the shipping is really fast. Definitely would recommend orchard.

Date of experience: July 3, 2019
Canada
1 review
1 helpful vote
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Great service
July 3, 2019

This is my second phone from Orchard. The first one I had for about 4 yrs. And had no problems with it but decided to upgrade. Prices are good and delivery was fast. I will continue to buy from Orchard.

Date of experience: July 1, 2019
Canada
1 review
1 helpful vote
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Good experience
June 29, 2019

Friendly, responsive customer service. I was misinformed about the price I would get for my phone, but they cleared up their miscommunication quickly. Overall a good option for selling an old phone.

Date of experience: June 28, 2019
Canada
1 review
0 helpful votes
Follow C R.
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Great customer service, quick delivery, reliable phones. Have bought 3 Iphones to date and it's been a great experience the three times.

Date of experience: June 25, 2019

From the business

Orchard is a service that buys and sells high-quality used iPhones.


getorchard.com
Founded in 2012
Toronto, Ontario, Canada