Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.
We monitor reviews for authenticity
I was blown away by the friendly and efficient service! I had ordered a model but changed my mind to get another one. There was no problem, pre-paid return and the new phone arrived within a few days. I find condition to be very good, they had it marked as good.
I will not hesitate to buy from Orchard again, or refer anyone to shop on Orchard.
What can I say, I'm a very satisfied customer!
Thank you Orchard people.
After a snag when I first sent my phones in, the rest of the sale went very smoothly. I would not think twice about doing business with them again
I wanted to get rid of my iPhone 6S and Orchard made it so easy. They sent me a pre-paid shipping label and I only had to go as far as my local post office. I got my money when I was promised. Super happy with the transaction.
Your products are great! And your customer support is excellent! I love buying products from you! I bought a cell phone from you. Keep it up, a great job everyone!
I've used Orchard to purchase phones for both my mobile app studio and my own personal use; all of their devices were in great condition, and their services (both in-person and online) were amazing. Local shipping within Toronto was also extremely fast. Definitely will go to them for any additional device purchases in the future!
We were moving and needed to "clean house". I thought why not make some cash on the side, doing what needed to be done. I unloaded 3 out of 5 phones taking space in my cupboard. Payment came as described on the App.
I bought a phone and it ended up being defective and I emailed orchard support and replaced the phone super easily and quick and everything was done efficiently and through email! I really appreciate how fast they were to respond and to help me! Thanks orchard!
This is my second time using Orchard - one time selling and one time buying. Both times I have been so impressed with the service, communication and product! I will definitely be using again and I have shared this site with all my friends. I highly recommend!
My phone arrived one day earlier than expected, and I received it in very good condition. My old SIM card fit right into my new phone and the set up was very easy, with step by step instructions. I am very pleased with my purchase and would do it again.
Great customer service throughout. Easy to use, not a scam at all. Honestly if you have any concerns I would just call. They are super responsive and I personally know 3 other people who have received excellent service.
I did not have any time to sell my old phone which still holds value on kijiji or craigs list or ebay and I did not want to deal with sketchy people who are choosing beggars so Orchard was quick and easy.
Super happy with my purchase. IPhone SE in very good condition and looks like it just came out of the box, not a scratch. Works perfect.
Only had 1 issue, and not that of Orchard. I paid for overnight shipping, but Canada Post dropped the ball, and I didn't receive my order until a week after it shipped. Thankfully Orchard refunded my shipping cost. I would suggest that Orchard use another shipping company as Canada Post is very unreliable.
Other than that I am super pleased with this purchase and will definitely shop Orchard in the future. Thanks
Nice service. I am really impressed about GetOrchard services. Very solid communication throughout the process. It was a pleasure.
I have gotten a few phones through this company and have always been satisfied with the products and service
Excellent company to deal with. Ordered apple phone 8 on line on Sunday at 3:00 pm and received it Tuesday afternoon. The phone looks brand new. No nicks or marks on it. Will definitely order a phone from then again after having an issue trying to get a phone from Freedom Mobile. Store person treated me bad. From now on will always buy my phone out right. Keep up the good work Orchard
Just have got my 6S as described in good condition ( to me looks very good condition). Works fine with Freedom. So far I am very happy and recommend to others. Thank you.
I've bought 2 phones from orchard and I'm extremely happy with them. Their customer service is amazing and the shipping is really fast. Definitely would recommend orchard.
This is my second phone from Orchard. The first one I had for about 4 yrs. And had no problems with it but decided to upgrade. Prices are good and delivery was fast. I will continue to buy from Orchard.
Friendly, responsive customer service. I was misinformed about the price I would get for my phone, but they cleared up their miscommunication quickly. Overall a good option for selling an old phone.
Great customer service, quick delivery, reliable phones. Have bought 3 Iphones to date and it's been a great experience the three times.
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at [email protected] and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at [email protected] and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at [email protected].
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard is a service that buys and sells high-quality used iPhones.

