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Orchard

3.5

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Orchard Reviews Summary

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136

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Canada
1 review
13 helpful votes
Follow Yoel M.
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Great Experience!
April 10, 2019

I was a bit hesitant in sending my 4 older iphones to Orchard, but I was pleasantly surprised with the service and care provided by Orchard. A nice box and shipping label made it simple to send them all in, and after their assessment the phones were listed for sale. I patiently waited to see if they'd sell, and was pleased to find money sent to me after the 4 weeks I agreed to wait. I will recommend this service to anyone looking for top dollar for their used phones.

Date of experience: April 10, 2019
Canada
2 reviews
4 helpful votes
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I've purchased multiple phones from orchard and have had no issues with any of them ever. Love the fact I'm getting a decent second hand phone that'll do what it states. Everyone needs to remember, you are buying a used product and as such issues may arise.
Cheers
Paul Dunnett

Date of experience: April 5, 2019
Canada
1 review
0 helpful votes
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Good service
April 5, 2019

The whole process is easy enough, and the staff are friendly as can be. Obviously a bit more involved than just selling a phone for cash instantly, but think of it as a consignment shop for phones.

Date of experience: April 4, 2019
Canada
1 review
0 helpful votes
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Great service
April 4, 2019

I used this website to get rid of my old phone when I upgraded. Everything was user friendly and I was kept updated every step of the way. Payment for my phone sale was received within the allocated time as promised. Overall a great experience!

Date of experience: April 3, 2019
Canada
1 review
1 helpful vote
Follow Kayla F.
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I sold two iPhones to Orchard and really enjoyed how simple and convenient the entire process was. I was e-transferred the amount I was quoted and received lots of communication along the way. Selling my phone through Orchard was a great option for me as I didn't have to organize meeting up with a stranger through Kijiji. Will definitely sell my phone through Orchard again in the future!

Date of experience: April 2, 2019
Canada
1 review
0 helpful votes
Follow Stan S.
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I've bought 4 iPhones from orchard over the past 3 years, for myself and for family members, and had great experiences all around. Would definitely recommend them for their value, quick shipping, and easy to use website!

Date of experience: March 27, 2019
Canada
1 review
14 helpful votes
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I sold 3 iPhones with Orchard and everytime I am satisfied. For sure, my phones were in very good condition and I received an interesting price for. It's not as much as what you might see online or on Kijiji or Ebay. BUT... The process is so easy and you don't have to worry to guarantee anything. Evaluate the phone, send it and get your money. No fee of any kind. That's it.

Date of experience: March 21, 2019
Canada
1 review
17 helpful votes
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Ridiculously simple
March 21, 2019

I'm extremely impressed with Orchard's service. I have had three phones for ages because I hate the hassle of trying to sell them for a fair price on e. Bay or Kijiji. Orchards app was extremely easy to use, the instructions were clear and the price they offered for each phone was much more than I was expecting. They also increased the price I agreed to based on the condition of the phones when they were received vs. what I described them as. I will definitely be using this service again next time I upgrade. Well done Orchard!

Date of experience: March 19, 2019
Canada
1 review
12 helpful votes
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True to their word
March 19, 2019

I was skeptical to order a phone on line but glad I did. The phone was like the photo shown, no scratches and with a decent battery life. It arrived sooner than expected. I wasn't home at the time of delivery and it wasn't left on the doorstep or in the mailbox; it was available for pick-up at the nearby post office. My phone is working great so far.

Date of experience: March 18, 2019
Canada
1 review
15 helpful votes
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I've had my Iphone SE 64 in VG condition for a week, and am impressed with the condition of the phone, price and delivery. Orchard's updates on their delivery/tracking from TO to NS was first rate. I purchased the phone the $60 service agreement which of course I hope that I never have to use but for me it was a favourable selling point. If I ever have to use it I'll post a review.

Date of experience: March 16, 2019
Spain
5 reviews
12 helpful votes
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Fast, easy, efficient. Plus best price compared to other comparable phone selling site. Timely delivery and also i got an discount!

Date of experience: March 15, 2019
Canada
1 review
1 helpful vote
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Greatest Team
March 14, 2019

Incredible customer service and the personalized touches when you buy and sell with Orchard. Bought a flawless Iphone 6 and recently sold a 6s. Got an even better price for it than originally quoted.

Date of experience: March 13, 2019
Canada
1 review
18 helpful votes
Follow Allie B.
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I bought an older iPhone 4s as my first iPhone; did not want to pay 'new' prices and this was a good option. Phone was in better condition than I expected from the 'used' description -- not the scratched one in the photo... really, looks almost new. It was promptly shipped, nicely packed, came with the little tool to get the sim card out, and they followed up to see if I liked my order (a little too soon because I'd barely got it, but...). I would definitely look here again if I got another iPhone.

Date of experience: March 7, 2019
Canada
1 review
0 helpful votes
Follow C G.
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My first time ordering a phone online. I received my phone promptly and in excellent condition at a fair price, with good communication from Orchard at every step.

Date of experience: March 6, 2019
Canada
1 review
17 helpful votes
Follow Kelly G.
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Purchased an iPhone SE 64g for my mother which has worked magically, then another iPhone 64g SE for myself a few months later. I have been pleased with both of them. No issues. They were shipped very quickly. I would absolutely recommend Orchard to anyone and will be buying any future phones from them.

Just to be aware, they come with no charge cords, etc. Not a big deal.

And for the record- I am not being paid to write this review, or getting any discounts of any kind.

Date of experience: February 21, 2019
Canada
1 review
1 helpful vote
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Great service and product
February 18, 2019

I ordered a 128g iPhone 7 and found the price to be very fair. It's in amazing condition and shipped very quickly! I have already started recommending Orchard to coworkers.

Date of experience: February 17, 2019
Canada
1 review
1 helpful vote
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Sold an iPhone 6S to them, was paid on time in full as initially promised. They even increased the payment vs. the quote I was initially given because the phone's condition was better than they'd expected. Very satisfied with my experience!

Date of experience: February 11, 2019
Canada
2 reviews
2 helpful votes
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They've done it again! :)
February 9, 2019
Updated review

I gave my 4S which I got from Orchard 5 years ago to my brother and it still works fine. Last year I dropped my 5 which I got from them 3 years ago and it stopped working. I got a 5S from newegg which from the start had issues and over time got worse. Just got an SE from orchard and so far so good... works like a charm. My sister and my dad are still using the phones they got from Orchard several years ago with no issues also.

Date of experience: February 7, 2019

Great Product and Service
October 23, 2016
Previous review

I just bought my second phone from them, my first being an iPhone 4S and second being iPhone 5, both arrived on time and in the described condition. My 4S is still working fine after over a year but I wanted a storage upgrade to 32gb from 16gb. My sister also bought a 4S at the same time as me and it is still working fine. My dad bought a 4S which had issues after a few months and got a new iPhone 5 or 5S ( cant remember which) and it is working well. Overall we are all happy with GetOrchard.

Date of experience: October 21, 2016
Illinois
1 review
1 helpful vote
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Just bought a new phone and wanted to I sell my 3+ year old iPhone 6 to Orchard. They quoted me $109 originally, which was surprising for a phone as old as mine. They sent me all the shipping materials which were easy to assemble, then I packed it up and mailed it back with the phone inside. They sent an email after they had received and inspected my phone and ended up increasing my quote to $132, because it was in "better condition than expected" (I take really good care of my phones, always in their cases, not a scratch). Compare this with Apple's buyback program was going to offer me $60 for my phone. Definitely use Orchard if you take good care of your phone, you won't be disappointed!

Date of experience: February 6, 2019
Canada
1 review
15 helpful votes
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Easy and reliable!
February 8, 2019

I sold my phone through this service and was overwhelmingly surprised at how easy the entire process was! Not only did they send me payment on time as they promised, they also valued my phone at a higher rate. I will definitely recommend Orchard to my friends and use it again in the future!

Date of experience: February 6, 2019

From the business

Orchard is a service that buys and sells high-quality used iPhones.


getorchard.com
Founded in 2012
Toronto, Ontario, Canada