GetaroomReviews 6,368

I was looking to book a room directly through Radisson, and I was directed to getaroom website. I thought I was dealing with Radisson. After selecting the room and hitting "accept" the total cost came to $40 more than expected. When I received the confirmation email, it showed that there were "service fees". This was not disclosed when I booked the room. I tried to cancel and they refused.

When I got to the hotel, they told me the room was booked through Priceline! Why even use GetARoom when they turn around and book the room through Priceline, and then charge you $40 to do it? Total RIP OFF!

So, I rarely get upset but I booked a hotel through get a room.com accidentally (their advertisement made it appear to be the hotel I booked at). Anyway, I was asking questions on the fees quoted and told them I needed a room for 2 adults and 2 children. The lady came back and said, "Oh I can give you 25% off". I was like "cool let's book it" thinking I was talking to the hotel directly (my mistake). Anyway, I got off the phone and received the confirmation. The lady left off two children and booked us a petite queen room which would not hold my children. I immediately called back - like 3 minutes later and explained and asked for an upgraded room (willing to pay an upgrade). I was hit with a big NO and that it was non-refundable as of an hour ago (before I even called) and they would have to open an investigation. I could not speak to a manager either until Monday morning (the same time we were leaving for the area we were going to stay). I called the hotel directly and they helped me through it... but consumer BE AWARE - this company is a scam!

I booked a few minutes ago. I thought i was booking directly with hotel. Quoted rate was 196/night. After clicking confirm the "new" nightly rate of $225/night PLUS $100 in "tax and recovery fees" were added even though there was no disclosure about it prior to confirming the reservation. I called and asked to cancel my reservation but hit the usual "scripted" denial. Lessoned learned and I'll be telling my story on every social media platform I belong to. STAY AWAY FROM GETAROOM!

Reserved a room. Over a week later the hotel still did not have my reservation. This was after calling customer service for assistance and no resolution. Calling is a joke, no options for direct help, agents hang up on you, extreme hold times. Their site says to call if you attempt to check in and the hotel does not have your info, so you then have to wait half an hour on hold to *maybe* get help with another room while you are stranded?

I thought that this was the hotel's website, but realized after booking that it was a paid ad post and a third party. After getting an email confirmation for a reservation, I noticed a $300+ fee that was included. Upon reading the fine print, I quickly realized that this was a scam. I called the 800 number and talked to a costumer service agent. After complaining, they said they would waive $75. I asked to talk to a manager, was put on hold, then told they weren't available. I was then offered 20% off of the total expense. I refused and demanded either a full refund or the entire fee to be waived. I then asked to speak to the manager again and was told they were still unavailable. Finally, I was promised that the entire fee would be refunded, but only after 5-7 days after check out. I am very skeptical that I will have a reservation and get a refund on the fee, but will find out in a month once I complete my stay.

** Update: I received the refund of the fee after checking out. I stand by my earlier comments and would not recommend this service/site to anyone.

When I called to reserve a nightly stay to attend a "hunger summit", on August 6-7, the person made the reservations for JULY 6-7.
I made the reservation early to assure a available room!
I did not need a room for JULY 6-7, but have been charged for it due to the persons mistake.

When booking a room in Chicago, I proceeded to hit the completion button thinking I was getting a decent price. However, what was added on unbeknownst to me, was a hidden 98$ fee in addition to the regular fees. We had friends that booked the same room on other sites that paid $100 less! After numerous complaint calls- we were not refunded one cent and were basically told there was nothing they could do! Please DO NOT place a reservation with this site! By the way- the phone call to dispute this price was placed minutes after the deal was made!

My original review: Getaroom.com is a scam. They charge an outrageous service fee that they do not disclose until you receive your confirmation. I then called 6 hours after I received the confirmation to cancel a reservation that was prepaid in full and they refused and refused to refund the fraudulently charged service fee. I asked to speak to a supervisor, was told that none was available, then when I insisted I was put on hold and thereafter was cut off. What's worse is that I thought I made the reservation online with the hotel directly. Shameful. I will be extremely careful never to get to their site again.

Update: I decided to call again and speak to another customer service agent who actually called the hotel (though the hotel told me they had nothing to do with reservations owned by 3rd party bookers, so I am suspect), but after I stayed on hold another 5 minutes, they actually cancelled my reservation. The next morning a very nice customer service agent called me. She understood the issue and really could not have been nicer. She asked me to withdraw this review and I said I was happy to update it. Despite how nice and helpful she was, the fact remains that this site, in part, preys on people who think they are making a reservation on the hotel website and then charges a large fee (in my case, $136 or more than 20% of the room charge), in addition to the hotel room and tax. This charge is not obvious when the reservation is made. In view of this fee, who would use this site other than someone who didn't realize what they are doing?

A bunch of thieves: during the booking they listed a certain price for the room and then I noticed they charged me almost 60% of the room price additionally for what they call "Tax Recovery Charges & Service Fees". During the booking process, these "fees" were not shown anywhere.
According with the EU legislation, all these "additional fees" shall be included in the listed price, but these guys are thinking are above the law!
After I have canceled the booking (I read about people complaining that they were charged for "additional" services that they have never received after the trip - so, I did not wanted to become part also of that category) - they did not refund anything! They kept all the money!