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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Because Airbnb are fools, booking on other sites are very difficult
Booking was easy, but will need to wait until we check-in. If that is as smooth, than I'd give a perfect review for this service
Heather,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Simple to use platform. Great prices, especially, considering it is the SUPERBOWL weekend. I would highly recommend using this website to book future rooms.
Hello Roman,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Today I called TRU hotel phone number and thought I got the front desk to book me a reservation with my credit card for two rooms but instead I found out it was a third party company called getaroom. To make a long story short after I found out I was being lied to I tried to cancel and she said it was non refundable. She basically took my money. I arrived to the hotel to find that the room was paid by a third party company. I looked for my reservation in my emails and found getaroom had my reservation. The representative told me that there were covid-19 fees which took the rate up $70 each room. The hotel had no knowledge of these fees. This is unacceptable to be lied to and deceived while on vacation. (Update) I was contacted and taken care of. Thanks for your prompt response and help.
Rickie,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
So far everything seems easy enough to book a better rate.
Hi Sandy,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
I stay in a lot of hotels and motels. This is the best value I have ever foundl
Hello William,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
So easy and fast to book on the fly. I feel like a bird.
Hi Michael,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It took 20 minutes to check it to a Super 8 hotel. We were the only customers. I believe the problem was getaroom not getting the correct information to the hotel. The receptionist had to call her manager to get it straightened out. It was a mess. DO NOT BOOK THROUGH getaroom.
Hi Carl,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I searched for nashville, TN and was moving away in the map view to find hotels and it does not show me hotels as I move in the map. Would be good if it does
Sachin,
On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
#PRICE! Very user friendly. It didn't advertise an unbelievable low price and then say it didn't have a room available.
Hi Shawnathon,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Would not let me check other locations without having to completely log off and start over like it locked in.
I did not know I was contacting a third party, I was able to get the room i always wanted and also a a better rate. Thank you guys and for the excellent agent that helped me.
Hi Timothy,
Thank you for the great feedback! So glad we could save you money.
Regards,
Getaroom
I was booking a room and before I was even able to see a final price w taxes, my credit card was billed and room booked. I immediately tried to call, disconnected three times, and basically stuck with $60+ in taxes and fees on a $105 room. NEVER AGAIN!
Joe, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Promised a low rate on room. Got to hotel got an additional 25 dollar "recovery fee". Also promised a pet friendly room and told the fee was included in price. We got to hotel and had to pay an additional $50,00 fee at the Comfort Inn even though I was told the fee INCLUDED the pet fee! Horrible!
Hello Mary,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
BEWARE: This is not a real company; it's a scam. They have no bookings to sell. They are selling Expedia's bookings, so you won't get a refund or be able to change your reservation.
Kathy, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
We booked a room thru Getaroom and was hit with 36.00 extra fee once we checked in.
While there is a notice of the fee on laptops/computers, there is no indication on their MOBILE website, which we booked on.
Customer service does not acknowledge this flaw, and it seems future customers will also be hit with unexpected fees.
I don't mind paying fees, but I do mind undisclosed fees. This company seems unethical, please be careful.
Hello M,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sean,
Thank you for the service opportunity. We appreciate it!
Sincerely,
Getaroom