GetaroomReviews 6,368

I attended a wedding in Michigan in August. On May 19, I went online to book a room at Lake Country Inn, New Buffalo MI. Having been burned in the past by third party vendors, I was determined to book directly with the hotel, and searched for the hotel's url. Unfortunately, my search for a "Lake Country Inn" url led me to mistakenly book a hotel with the same name in British Columbia. I discovered my mistake within the hour, and called the hotel to explain the mistake, and cancel the reservation. No problem, they said, they had a 48 hour cancelation window. But when they looked up my reservation, they informed me that I had booked through getaroom - which was a big surprise to me. The hotel said I would have to contact getaroom to cancel the reservation, so I called, and was informed that "the hotel" had a no refund policy, which was a bald faced lie. Unbelievable. It is amazing to me how good they are at hiding the fact that you are not on the hotel site, and how happy they are to steal your money.

Pl

Booking site mimics the actual hotel and does not clearly identify themselves as 3rd party booking.

Double the cost advertised for a 2 day stay off season at a La Quinta and upcharged additional $500 total bill $1545. Xx for a 2 night stay. Canceled within 15 mins of the emailed receipt. Called hotel direct and booked for less than half the cost. The hotel hadn't received the "getaroom" booking (probably because it was cancelled immediately) getaroom still not refunding my $1545. Xx
The receipt cancelation is NOT from La Quinta, it is getarooms (full charge with cancelation within 15 mins)

Avoid this business. I cannot imagine anyone using them or working there. I would feel terrible all the time if I did this to others.

I am so pissed at your company. I searched google to get the actual hotel and was misled because this site came up on google pretending to be the actual hotel. I then got charged more than 60% in extra "fees" over the list price, the excess charges were at least $100 more than booking with the hotel directly (I checked this on-line when I found out I had been misled). I consider this FRAUD! I called get a room back 1 minute after booking to cancel when I saw the excessive charges, and wasn't able to... this is truly poor and deceptive business practice.

It was fast and easy and it was convenient and I received my confirmation within minutes.

Rápido y fácil además de barato exelente lo recomiendo

Not going to lie i really did like the customer service while booking until i was told that my total price included resort fees and deposit fee which they did not. I asked my agent multiple times are these all the fees just to make sure it was in my budget just to find out I have to pay almost 100 more when I get to resort. I very upset because I was so excited especially for the help of thinking I got a very good deal and when I called customer service they stated they can not pull a RECORED call. I really hope I get a response from the consumer soon.

A reserva nunca foi feita no hotel de destino. Me passaram um código inexistente e ainda debitaram no meu cartão de crédito a diária. Final das contas, paguei por uma reserva q não existiu

My hotel was booked in the wrong state. It was suppose to be Washington and it was Maryland instead. 3000 miles away. Four minutes after booking it they would not let me change it to a closer hotel. No refund either. Nothing. Too bad. Even though the email says I can make changes until tomorrow morning at 10 am.

The process of fining a great hotel price with these folks was easy & seamless, & assuming our room confirmation is indeed accepted by the hotel, we'll be very happy "campers"!
:O)

I came here to confirm tha this hotel is nice because we've been staying Shen we come for the holidays im all the way from the republic democratic of Congo

All went well with the booking and confirmation. Easy to use this site and cheaper.

Very easy to go, no issues. Very straightforward website for booking the room. Descriptions of each room type was also provided

Do not use this website. They are terrible in their customer service. They are deceptive. They lie. They are the worst of the worst. When the hurricane hit Florida and my plans got cancelled (the airport was shut down) they refused to cancel and refund my money. I cannot tell you in strong enough terms - do not do business with this company!