GetaroomReviews 6,368

This company is working a scam at every angle.

I booked a room through Kayak, who then said that getaroom.com would handle the "customer service." After cancelling my hotel reservation well before the deadline, I was surprised to see that my "fully refundable" room had charged me a $25 cancellation fee. When I called getaroom to have the erroneous charge refunded, they said it was Disney (the hotel that I booked) who charged the fee.

I called Disney directly who pulled up my account and said that my room had, in fact, been fully refunded and that a $25 cancellation fee for cancelling before the deadline DID NOT EXIST.

I called getaroom back and relayed this information. They put me on hold and "called Disney." When the agent returned to the call, they told me that Disney refused to waive the $25 fee. I spoke with a getaroom manager who basically read from a script and said that the $25 fee was in the emails they sent out. I received two emails from Kayak/getaroom and in each, my room was fully refundable until 11/9. Since I cancelled on 10/30, this fee should not have been charged.

I called Disney back and they confirmed again that I had not been charged a fee and that they would send me an email attesting to that fact.

Getaroom.com just stole $25 from me, claiming it was Disney's charge, despite the fact that every email communication and all the fine print on the website clearly indicated that my room was fully refundable.

Protect yourselves and do NOT book with this company. If you book through Kayak, find out if getaroom.com will be handling the customer service. Not only were the agents and the manager unhelpful in resolving my issue, but they were rude. Instead of listening to what I was actually saying, they just kept repeating the same script about the $25 cancellation fee like robots.

I know it is only $25, but that is what getaroom.com is banking on- that because it is so little, people will give up. But, if they do this to enough people, they'll make a fortune. Be careful!

Their web site does not clearly identify that you are booking in the USA and paying with US currency. I booked, from Canada, on what looked like the Canadian Hotels web site, and the dollar amount on the confirmation received did not indicate that it was in US dollars.
Visa will not assist in getting my money back and the web site just sends you pre-written messages saying that they are sorry but there is nothing they can do.
JV in Lethbridge Alberta

Be very careful with getaroom.com. I live in Canada, I booked a hotel room in Canada with a Canadian credit card. I thought I was on the hotel web site. They gave me a price in Canadian dollars. They sent a confirmation of the $239.00 prepaid bill after they had my credit card and then charged my credit card $80.05 extra because their office is in the US. It's illegal to bill someone for charges you do not show. I called the phone number on the confirmation paper. An extraordinarily rude man basically told me to get lost. I asked his name. He said JK. I asked for details - he said "That's all you get." I asked to speak to his boss. He said, "I don't have one." I would never ever recommend getaroom to anyone.

More than one month ahead of travelling, I have mistakenly booked a Novotel room in Milan Linate airport instead of booking at Novotel Milan Malpensa airport. So I called "Get a room " to have my booking transferred to Milan Malpensa
( same hotel company, same hotel category). To my surprise, "Get a room" flatly refused to do so and regarded this as a booking cancellation which clearly it is not! Is there any consumer association that can stop "Get a room" profiting from my mistake?.
Paul Pastorelli

The cancellation policy listed on the reservation is EXTREMELY deceptive. I would HIGHLY recommend that you search elsewhere for making reservations. I found was directed to the site through Trip Adviser and I will NEVER again use then for booking of any of my multiple trips I take every year. There were options on the website that clearly stated they were non refundable and then other options that I interpreted to mean they were refundable. After calling to cancel, they is not the case and there was absolutely no flexibility from the people from Getaroom to make things right. How sad is it that this is what a company chooses to do in this day and age. Deception has no place in business these days and I hope that if you are reading this, you take your business elsewhere. There are plenty of other sites out there to choose from.

This company can not be trusted and should be avoided. I am frustrated right now that I have lost trust with any booking companies like this. NEVER will I trust bookings with third party companies because I will end up losing my money and regret having to ever call in the first place. I suggest booking directly to your hotel or asking price match guarantee offers from other hotel but NEVER EVER from a getaroom. This review is based on my current experience, too frustrating to think about.

This seems to be a fraud company. I had never used their site but they booked $127 from my credit card, causing a lot of trouble with my credit card company since they wanted to block my card in order to prevent further fraud from getaroom.com. When I called the customer service they first confirmed the booking, but wouldn't give any details. A few days later I called again and they denied that they had such a booking on record.

See below for what I plan to post on every social media site! My mother is paying for a hotel room for me, and you guys have been HORRIBLE for her to work with! Again, this is what I plan to post unless you would like to resolve this situation immediately. From the other reviews I've been reading, you don't need any more bad press!
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Here are the reasons why not to use this site:

1. I made a hotel reservation on 9/03/15 for 9/18/15. Only after the reservation was confirmed did I see in the fine print "This reservation must be canceled by AUGUST 8,2015 in order not to be charged for a one night's stay. In other words I would have had to cancel A MONTH BEFORE I made the reservation to have avoided the paying for the room. I was trying to cancel OVER a week in advance of the arrival date, but was told they would NOT cancel it, and I was already charged for the two night stay.

2. When I tried to contact getaroom by phone, everyone I talked with had a strong accent that I had great difficulty understanding, and I was on hold a considerable period of time, switched from one person to another, asked for not only a confirmation number but also a 12 digit "booking reference number".

All said and done, my credit card was already charged as soon as I made the reservation. I called the hotel and they said they were very sorry that there was nothing they could do.

NEVER use getaroom.com to make reservation. I certainly will never again use them.