GetaroomReviews 6,368

Same experience as many as I attempted to book a room direct Getaroom I guess thru search engine optimization popped up and intercepted my attempts. I booked room but had to cancel and here is where scammed me. I called the hotel direct a week prior and cancelled, I received a cancellation # it was charged on Amex $195.00. Getaroom claimed I can only cancel thru them and kept my $195.00. They pointed to a very small print in their material you actual need a magnification glass to see it,

STAY AWAY FROM THIS COMPANY!

I am livid. My credit card statement came in and I was charged in US dollars. I called them and they said there is nothing they can do. I don't even know how I ended up with Get. A. room. I thought I reserved the room though the booking office for Days Inn. Bunch of rip off/scam artists.

I made reservation using getaroom.com at the Holiday Inn Airport West in Earth City, Missouri ($286 for one night). I have cancer and needed to cancel that reservation due to a change in treatment plans. I called the customer service and was told I could not get a refund. I tried calling the actual hotel and they told me I had to call getaroom.com. It was a circle of nonsense! I challenged the charge on my card. They researched it and getaroom.com analyst Ray Reyes lied to them when he said the hotel's policy was not to refund when they told me and so did customer service that it was getaroom.com's policy. Beware of this company who says they can get you good deals. Maybe so, but their follow on service is crap!

They charged both my son's credit card and mine when I tried to cancel his reservation for 1 nite, bc he was stuck at the airport bc of weather. W/o my permission, they cancelled his entire reservation of 4 nites, and I was forced to make another reservation for 3 nites. Now they have chgd us both for the full reservations. It is impossible to get ahold of them, bc they refer your call back to the hotel, which never answers. Do NOT take a chance on this. It seems cheap, but you'll I will arrive w/o a reservation and still be chgd. I would give it neg stars if I could. BEWARE!

We booked a nonsmoking standard room with two queen beds. When we arrived at our location the night manager told us that Getaroom had booked a king smoking room. We called Getaroom repeatedly to get the reservation corrected or refunded. The night manager said he would not refund our reservation because the booking was not his fault. Getaroom told us that the type of room was not garranteed. We were told by the night manager that the hotel was completely booked and he had no other options. After calling Getaroom four times (because we were put on hold each time then disconnected) we finally got someone who said they would send us a refund for what amounted to half of the room fee. We were told we should exspect it in our account in 3-5 business days. As of today it has been 7 business days and still no refund. We called Getaroom today and were told it could be as much as 30 days depending on our bank and Getarooms billing cycle. We bank with one of the largest banks and past refunds have been in most cases the same day. Save yourself some time and money and book with someone else, these people seem to be short sighted and don't know the meaning of customer service or what repeat business could mean to their bottom line!

I searched the stay using hotelscombined.com, and from there I was forwarded to getaroom.com, which had circa 30 pct better deal than booking.com, made a reservation online (and payed with card) for double bed with breakfast for two nights in wroclaw. Later I had confirmed directly with hotel that my stay was valid. At check in all was good. Hotel was also great value for money. Thanks. Jan Hájek

We booked a goregous resort on the water and beach. Excited for a fun night we got there and were shocked to find we didn't have a reservation. Called Getaroom.com to have the paperwork sent to the resort. What a shocker the hotel was booked solid. We were promised they would relocate us and call is back. We went to dinner and they called us telling us they found us a great upgrade room and we could head over now. When we got there we checked in and to our horror it is literally a cheap motel. I called cuztomer service where I was transferred several times where I explained the situation and demanded a refund OR hotel change. Customer service agent demanded I go to speak with the hotel manager. So I did I left him on speaker. She offered to refund all money as she knew this was a scam and a motel not by any means a resort. The customer service agent refused a refund and advised she upgrade our room. She explained that there are really
No upgrades but she will move us closer to the pool. (The pool filled with screaming children) do not EVER use this site. Worst customer service. Does not stand behind their customers. All lies. They are crooks.