GetaroomReviews 6,368

Booked a room in Fort Lauderdale 7/15-7/19 a month and a half previously. Getaroom.com charged me $392 through Kyak. I check out today and see on the receipt from Hampton inn that they only charged $330 for the stay when I asked the desk clerk about the difference she said it would be refunded to the third party who made the reservation and they should credit it back to me. I called getaroom.com and they were like no it was higher when you booked and we can't help that it is lower now. I asked about a credit and she said that there would be none as they had to pay the $392 but Hampton inn says it will go back to them. So shame on Kayak for even using a rip off company such as this I'm basically out $60!

I'm sorry that others had a terrible experience idk if I just got lucky but I was stranded at airport in myrtle beach sc my flight was cancelled I went to get a room and this wonderful gentleman that works for get a room named ALEX was so helpful and got me this room at paradise hotel in sc on the 12th floor overlooking the ocean the room was clean and only a few bucks to get there by cab maybe he should give classes on customer service because he was above and beyond his personally skills amazing I'm originally from Brooklyn NY and he picked up on that and again he made everything great thanks again Alex I'll never forget how great u where

This is a company that in my eyes cheats the clients by not advising them when you are booking a hotel room even in your own country that you will be billed in US DOLLARS. The Agents are advised not to spell this out to their clients even though your are providing them all the demographic details. You have to read their Terms & Conditions (lol). I hope Expedia that deals with the company reviews "getaroom.com" reservations policies.

We were searching for a hotel in Rome. The Hilton popped up and we thought we were dealing directly with the chain, but when we received the confirmation it was getaroom.com. The charges ended up being $120 over the quoted price and they had already charged our card. After a long process on the phone they agreed to refund us the $120. They sent us the following. Quote
Kenisha Jones, Apr 25,10:28 PM:
Dear Mr.
Thank you for booking with Getaroom.com. We have issued a refund for the amount of $120.58. Typically our refunds take 3-5 business days to process, however depending on your bank it can take as long as up to 30 days or 2 billing cycles to reflect on your account.
If you have any additional questions, please feel free to contact us at *******578 for international *******368, or by email *******@getaroom.com.
Best regards,
Kenisha J.
Unquote
So I waited two billing cycles and guest what - no refund. So I sent them an email and received following: Quote
Dayanara Rodriguez, Jul 5,8:15 AM CDT:
Dear Dave,
Thank you for contacting Getaroom.com. The reservation will be refunded for the amount of $120.58 once the stay has been completed. Once the stay has been completed, the refund will be processed.
If you have any further questions or concerns please feel free to give us a call at *******578, or 00-1-*******368 for callers outside the U.S.
Regards,
Dayanara Rodriguez
DON'T DEAL WITH THIS COMPANY AND IF YOU GET SUCKED IN YOU WILL HAVE TO FILE A DISPUTE RESOLUTION WITH YOUR CREDIT CARD COMPANY

Hi,

I booked a room last night before my trip to Ottawa in Canada. The website gave me a currency selection to Canadian dollors which I paid for. The first confirmation came without showing the currency and 2 hours later, the second confirmatin was sent, showing the getaroom.com charged me not only with US dollars, but charged me a hidden fee of Delta airline which I never travelled with.

The hotel room was not even booked for me and at the time of checking in, my information was not on the system. The check-in guy told me that the room I got charged for was double-booked!

I gave a call to the company and nobody seemed like to care and they told me for the $677 CA dollars fee, they can only return 176 CA, due to their policy and even if you are selecting the currency, they will charge in US dollars without you knowing. This is the policy to false advertise and make people purchase something without any service, in a hidden currency. Also, the shift supervisor told me that he will take a full responsibility for the fault and he doesn't care that a woman will end up sleeping on the street over night without having a room - recorded voice in the call centre - July 1st, 2016, Mr. Damin.
PLEASE STAY AWAY FROM THIS WEBSITE AND REPORT THE FRAUD.

I obtained reservation through this service and I wish I had seen the reviews first. I first called and canceled a room on 6-7-16. I have been calling ever since trying to obtain that refund. The young lady I spoke to on 6-19-16 said she would do it manually and it would reflect on my card in 3-5 business days. It is now 6-18-16 and no refund. As of my phone call today, the new young lady says it was approved on 6-10-16 for the refund and I should get it in 30 days. Why do I have this sinking feeling in the pit of my stomach? Avoid this website!

Booked a room and on arrival at the hotel I found they had my name correct, but nothing else--wrong address, wrong credit card. Called getaroom to find out why they transmitted someone else's address and credit card type and number to my reservation and what hotel got my address and card info. Had to talk to someone whose english was barely decipherable, wasting half an hour to no avail. Finally called my card company and cancelled my card (took two minutes). The kicker is getaroom charged me $106 but the hotel receipt said the room charge was only $71! Avoid this site at all costs!

Booked a room through getaroom.com through phone, gave them all the credit card information and confirmed our information 3 times with them. Next day got an email from them saying the reservation is cancelled and they said the cancellation was by mistake and someone made another reservation directly with the hotel and we can just use that confirmation number to check in on the day of arrival. Called the hotel cuz getaroom said they can't confirm the cost of the room because the reservation is now made directly with the hotel. The hotel said the reservation was made by a third party booking so they can provide us any detail on the cost of the room. Then called getaroom.com again and they insisted that the confirmation is now cancelled and not valid but the hotel says that the reservation is still valid...

Too bad you can't do 1/2 a star! Be VERY Careful when dealing with this site! Regardless of what you ask, they WILL Charge your credit card Immediately! I Asked Specifically how much the room was,,, Even asked if it was FIVE NINE, And he said YES! And when I got the charge on my card which by the way I told him there wouldn't be any money on the card until the next day and he charged it ANYWAY, the charge was 69.71! Ten dollars More than I was told! So again, I Say,,, BE CAREFUL When dealing with Getaroom.com!

This company should be removed from the web. Never give them your credit card number. I booked a room through GetARoom, I believed I was at the LaQuinta web site, looked very similar. This was a 4-day trip to New York. When I got the confirmation email from GetARoom I immediately canceled the reservation and went back looking for LaQuinta, found site and booked with LaQuinta. I got to LaQuinta hotel, asked if the GAR reservation had been canceled, answer was yes. GetARoom charged me for being a "no show." I called Bank of America and got some of the charge reversed. NEVER use this site. Absolutely fraud and thievery and very clever about it.

I had no idea the number I called was a third party. The automated phone response says Hotel reservations,. They lied that they were the Hyatt Hotel. They lied that they had booked me in a block of discounted wedding party rooms. It wasn't until I confirmed with a wedding party family member that the price I was charged was 75.00 more than the discounted rate for the wedding party. When I called it took 10 minutes to talk to a live person. Who's response was I must have been confused and there was a misunderstanding. He could cancel my reservation but my credit card would not be refunded. They tried to appease me with a 7% discount when I checked out the hotel. I can't believe I was duped and I don't want anyone else to have the same experience

Be very careful with this crowd!

They have listing that appear to be the hotels official site... until you finally pay and get a confirmation email.

Their service people do not read email... well not mine!

This whole hotel booking market is a shambles and has removed competition between hotels.

Room rates are so expensive now and the official hotel web sites are now buried well down the page lists thanks to Google selling the first page, of your search, to booking.con

I book direct with hotels and get sane or better prices/ rooms...

Booked a room and prepaid for it. Get to the room to check in and they said that the card issued from getaroom to pay for the room was declined. I paid 85.52 for the room. Getaroom wanted the hotel to charge only $56.00 for the room and basicly they would keep the rest. The hotel argued and said that was not the rate that the agreed on. So getaroom was issuing me a refund and I ended up paying the hotel directly which was a little more for the room. It has been two weeks and I have yet to receive a refund so I paid double for dive hotel. Not to mention I was on hold for over an hour trying to get everything worked out and was late getting ready for a garduation! So completely disappointed with the service getaroom has provided. Do not use this service. They steal your money.

My friend gave me the number 1-800-hotels-8 to book a hotel after she got a deal on a room for $129 per night. I called five minutes after her and got the same deal - $129 a night... except I didn't. When the bill came I was charged a $53 service charge that I was not told about. Her bill came to $146 and mine $182... and we booked the same type of room at the same hotel, using the same number, within minutes of each other.
I called customer service because I thought they had just made a mistake, but they claim that I agreed to the terms. When I talked to them, they didn't say $129 plus tax and an outrageous service charge. They just said $129 and tax.
They claim all calls are recorded and I told them to talk to IT and listen to that recording. No service fee was mentioned.
The customer service rep was not helpful and I escalated the call to a supervisor. The supervisor told me she was not able to make any kind of refund. I called her on the BS and asked to be escalated and she said there was no one to escalate the call to that she is the supervisor on duty. I've left my number and requested a call from her manager because she must work for someone, right?
Stay away from this service and trip advisor as they are subsidiaries of each other.