GetaroomReviews 6,368

First time I ever used get a room and it will be the last. I was charged one amount on my credit card and when I received the receipt from the hotel it was almost $70 cheaper. I contacted getaroom sent them copies of my credit card statement and the paperwork from the hotel which clearly showed it was cheaper than what they charged me. They told me that the hotel gave me an incorrect bill and I wasn't supposed to see the cheaper charge they refused to refund me the difference. I will never use get a room again and I do not recommend anyone else to use them.

This company is a complete scam. The Getaroom Supervisor agreed with the Hotel Rep to modify my dates. Getaroom then charged me the full price and refused to refund the amount after I contacted them several times with the Hotel Rep on the phone. They have horrible customer service and I will never use their service again. I will also be reporting this information to the Better Business Bureau. Scammers by every definition of the word.

After reading all the very bad reviews left by other for this particular hotel chain, I decided to leave my own. I can only speak for the location that I stayed at as they are independently owned. The room I was given at the location in Athens, Alabama was clean, seemed fairly recently redone, the staff was courteous and I was given a rate that was acceptable for what I received. If I were passing back through and needed a room, I would not have a problem staying there. Again, I can only speak for the place I stayed.

WE MADE RESERVATION FOR HANDICAP ROOM.
ON ARRIVAL, DESKCLERK HAD CHALLENGE SIGNING US IN.
APPARENTLY NOT FAMILAR WITH COMPUTER.
OPENED DOOR TO ROOM, DISTINCT ODOR OF SKUNK.
USED TOILET.
TOILET WOULD NOT FLUSH.
ROOM WAS DANK AND FELT DAMP.
ASKED EMPLOYEE HOW TO USE PHONE. NO INSTRUCTIONS. EMPLOYEE (FROM INDIA) SAID "PUSH BUTTON!
WENT TO OFFICE, REPORTED TO CLERK.
CLERK SAID "I WILL GIVE YOU BETTER ROOM."
I GAVE CLERK THE KEY AND LEFT.
I CONTACTED MY CHARGE CARD TO CANCEL TRANSACTION.

Nous avions réservé et payé 3 chambres a l hôtel semiramis a marrakech du 13 au 20 juillet via ce site, le prix était plus que bon marché. Quelques jours plus tard le site getaroom nous informé que ce n est pas le bon tarifs et que si nous souhaitions conserver nos réservations il fallait payer 400 euros environ de plus par chambre. Sans pouvoir les contacter car ne savons pas où ils sont basés nous recevons trois jours plus tard un mail d annulation. Tout cela est illégale. Les tarifs affichés sont restés inchangés pendant deux jours. Si ils n ont pas constaté l erreur ce n est pas aux clients d en pâtir. Un deal est un deal. Je vous déconseille fortement de commander via ce site.

I booked a hotel in Playa del Carmen, Mexico, for 4 nights through getaroom.com. After I booked I read the reviews here and was terrified. The majority of the problems I saw that worried me were 1) The hotel didn't receive the booking, 2) The booking was not all-inclusive even though the web site said it was, and 3) At check-in time it was found that the room hadn't been paid for as the credit card getaroom used had been declined and the customer had to spend an hour on the phone straightening it out. I'm happy to say I experienced NONE of these issues. After reading the reviews, I called the hotel directly to confirm that they had the booking. They did. I asked them to confirm if it was all-inclusive for me, my wife, and my daughter. It was. Upon arriving at the hotel I checked in without any issues regarding the payment. Upon leaving I checked out without any added fees. A flawless experience. Just wanted to give my positive review since I saw so many negative ones!

I too thought I was dealing directly with the hotel and booked 3 nights at ALoft Hotel in Asheville, NC. The total was $930.90 for 3 nights. A few days later joined the hotels rewards club and noted I could save 10% as a member. So I cancelled the $930.90 reservation and rebooked the same nights for $860.45... thinking I was saving $70.

I cancelled my first reservation, or I thought I did. Received my Visa bill today and there was a charge of $930.90. My first thought was there must be a mix up and will be easy to correct. When I called the *******578 to question the charge, thinking I was calling ALoft Hotel. Low and behold I was calling getaroom.com.

Like others, I had no idea I was booking through getaroom.com! Now for the badd news... getaroom.com has a non-refundable policy! It is in the fine print "calling it the hotel's policy."

I made two different phone calls trying to get a refund. Nope. They are going to stick me with the $930.90 charge! Never heard of such a policy. So, when I thought I was going to save $70. Now it is going to cost me $930.90+$860.45= $1,791.35 for the three nights at the ALoft in Asheville!

This so-called hotel room reservation "service", provided me with heaps of frustration, expense, and customer dissatisfaction. Their "non-refundable" room tactics, and disguise, is not Hotel Industry standard. Their dissatisfied customer resolution escalation process is offensive. The system in place is a scam and they have covers in to take advantage of trusting and vulnerable clients simply looking to Get-A-Room. Be AWARE. Call hotel directly! DO NOT USE THIS SERVICE!

I googled our choice of hotel and found a website I thought was the hotel site. Absolutely NO indication they were an agency. I then phoned the number on this website and a very nice lady booked 5 nights. She then offered to book more hotels. Although I checked out 3 times if she was an agency, she denied. The second hotel she was excited to pass on that the hotel was offering a special deal and I could get the room for under $100 a night. False information!. I paid for three hotels by credit card and was promised the confirmation details by e-mail. No confirmations came. A week later when I called the first hotel, they could not find my booking but with further digging told me I had booked through getaroom.com.
I phoned getaroom.com and asked for the three hotel confirmations. Only the first confirmation arrived. Much to my surprise, as a Canadian, booking a Canadian hotel, I was charged American dollars. Next I called getaroom.com and asked for a supervisor. Long wait. The supervisor affirmed that yes they were an American agency and the second hotel booked they had charged me not the $303.00 I had been told but that they had me booked for three rooms for three nights at $994.00 a room. I was able to cancel all three rooms on the spot.
To make a longer story shorter, further complications ensued and I spoke to three different supervisors, was put on hold for at least 2 hours all told and it took three days of transactions to resolve the issues.
Be aware, they are deceptive in representing hotels and if you have a problem,. The support is lacking and dismissive. NEVER use this agency.

I booked and paid online with this company for hotel room but when we got to the hotel they didn't have a room for us and than said nothing to do with them ring the agent which we tried to do, we couldnt get an answer so emailed them who said we could have money back but would take 5 working days there was no apologies no travel expenses and waited 5 days for return of money. So we traveled 3 hours to hotel and 3 hours back to home as everywhere was booked as it was a bank holiday terrible experience.

This site it the worst! I got charged by both GetARoom and the hotel I stayed at. Get a room charged me $100 more than the hotel's actual cost (hotel gave me a receipt when i checked out - hence the double charge). When i confronted GetARoom about the double charge and the extra $100 they charged they were unapologetic and rude on the phone. Not willing to help out. Once they have your money you are OUT OF LUCK. Avoid Avoid Avoid.

We booked a room in Venice, then found out we had to pay upfront, this was the only reservation that this occurred, then when we tried to modify the reservation, the hotel told us because we booked with a third party and not the hotel directly, we had to work with getaroom, when trying to contact gataroom in Europe all I got was a foreign speaking contact, I do not speak Italian, in the future I will always book directly with the hotels.