GetaroomReviews 6,368

Booked through trip advisor and I guees they put me through these guys and of course I show up to the hotel and find out I have a single bed room when I wanted a triple king. Now I'm out my money for 3 business days and stuck finding a hotel st 7pm cause it took 2 hours to get a response of, sorry but the hotel is not honoring the reservation! So if you think using trip advisor instead of this scamming company think again cause they are the same people.

Reserved a room at what I thought was Marriott. Go to check my reservation tonight and find out it was getaroom.com with an additional 198.00 in tax above what I thought I was paying. Called company and talked to a Brian who was totally rude and said there was no refunds. This man should be fired... very arrogant like He was happy He ripped people off. He refused to let me speak with a supervisor. Called c. C company to dispute and they said they have had several reports about this company... how can they legally tap into a legit website and pretend they are them... reporting to bb as well

Just received a response from GetARoom who told me the have spoken to James at the Westin multiple times and he denied the refund each time. They also state that the Westin has in fact received payment. I immediately called James at the Westin who informed me that he had been off duty on Sunday and Monday and just came back to work today. He emphatically stated that he had had NO communication with GetARoom or anyone else regarding this issue. Furthermore he stated that he has no authority to determine whether or not a reservation is no refundable. I have no reservation for a room, and the Westin would not give me a room if I showed up at their facility as they have no payment. Everything I was told was a lie... not a thread of truth. Fraudulent. Scammers. Thieves

We called the Hilton Reservation number obtained from an Embassy Suite web site and was connected to a person we could barely understand. I asked if she was an Embassy Suite Reservation employee and she responded "yes" which was a LIE. After 30 exasperating minutes we finally get a reservation and then called the hotel to double check on the confirmation number. Seems the reservation was placed by GETAROOM.COM at much higher rate than if through Hilton and the confirmation number given to us was incorrect so we would have had hell checking in. We also were charged a $12.99 separate transaction fee which I questioned during the process. I was told this is a new "Hilton" fee but actually was by GETAROOM.COM. Another LIE!

We are reporting GETAROOM.COM to our credit card processing institution and to Hilton as frauds and a dishonest company. Hopefully this review will save others from the trap set by GETAROOM.COM.

Refund was cancelled with no penalty applied (as per my confirmation emails and the getaroom.com reservation confirmation page) yet my account was not refunded. I called customer service and I am still fighting for the refund and they told me it was handled by Expedia. Way to ship your calls overseas and then pass the buck to Expedia.

The reservation experience with Diana Rosenthal was fantastic but the rest of the company services are terrible.

I thought that I was booking through the hotel website and the reservation was hijacked by Get a Room. When I checked out, noticed excess fee ($63.77) on $139 room charge. Immediately discussed with assistant manager who on my behalf is doing everything she can to complain through multiple sources to put them out of business. Hotel was embarrassed by being hijacked.

Will be contacting BBB and any other place to stop this company. Be careful when you make any reservation and stay away from GET A ROOM - CROOKS

I went to what I thought was the hotel's website. Because of the way these people present themselves, it looked that way. I found out AFTER I booked and paid that there was a $59 recovery fee assessed to my $128 room. I called immediately to deal with it but was told there was nothing they could do since it was a non-refundable room. I asked to speak to a supervisor and she refused to get one for me. After I refused to hang up and kept badgering her to do something she finally agreed to process a one time courtesy refund of the recovery fee but I would have to wait until AFTER my stay to get this refund. That made no sense at all but she would not budge. Then told me I could respond to some email if I wanted a supervisor. No one has called yet. She had a heavy accent and was difficult to understand. I have never dealt with these people before but I will go out of my way to avoid them. I have booked online for years with no one ever charging a fee, much less one that is 46% of the actual cost of the room.

I evacuated my mobile home for Irma. I called the number for Rosen hotel because they were supposed to have special hurricane rates. I got getaroom without knowing it. The agent didn't identify himself but said Rosen was full but Quality Suites had rooms for $62.00 I was in a panic and booked the room. The room charge was $186 plus $86. I realized later that taxes should have been about $24.00 So I was charged about $60 more. I have used other online services like Priceline and never had such a fee-it negates the room deal. Getaroom is dishonest and should not be used by anyone. I don't understand how they can stay in business. Alice Meyers

The price that was quoted was not the price we paid they charged us over $200 for a three night stay just for taxes and "service charges"!
A three day stay cost us $695 - when the room price listed was $119 a night!
I tried to contact the customer service department- they NEVER responded-
I talked to someone at their 800 number- basically was told over and over - NO SUPERVISOR available to speak to - NO REFUND POLICY!
DO NOT USE THIS SITE!
Learned my lesson! NEVER again!

So I write this as I am on hold (for the second time now for 23 minutes) waiting to cancel a reservation I booked less than an hour ago for a stay 6 weeks from this date. Get a Room representatives have now told me twice that they spoke with the hotel reservations and blamed them for not wanting to cancel my booking. When I called the hotel they show no notes that anyone has called in reference to my reservation. Bottom line is I made the mistake of not noticing I was not booking with the hotel directly and was actually booking on Get-a-Room.com/Priceline. If you are interested in paying for service and having a positive experience in the event of an innocent mistake use ANYBODY else. Get-a-room stood by their cancellation policy and charged me half of my booking and I got nothing. Please remember I called 5 minutes after booking to cancel. They are a complete joke when it comes to customer service! Never again for me.

BE AWARE! We just arrived to check into our 5-star hotel, after a long trip, booked and confirmed on their Website, with confirmation email guaranteeing the room, and the hotel said they had no booking for us. The hotel produced a letter they had received from Getaroom saying they were relocating us to a hotel far outside of town because there was no availability. No one from Getaroom ever bothered to tell us that, we were informed by the apologetic hotel staff who received the bizarre letter. If we book a room at a hotel we should have reasonable expectation of being reserved a room at THAT hotel, not one miles from town which we did not choose! And if there are changes to our reservation we would expect to be communicated BEFORE we arrive to check in. They sent that letter to the hotel several days before, but decided to not communicate that to us so we could change our travel plans accordingly, in a show of disrespect and disdain for their customers. What a bunch of no good scammers, completely ruined our trip through Europe. We will never do business with this disreputable and crooked company again. Book through them at your own risk, and don't expect to get a room at the hotel you actually booked for.