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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Its good. I always wondered about who to call, when theres a problem. I betted on trip advisor and flemner
Very satisfied!
Will use again for sure!
Never hesrd of them before & tried with much success. Still better price in US funds than CDN
Very easy to follow directions and accessible. Pricing was good, hope the hotel experience will be as good as on line reservations. Hope we really enjoy Helen in Winter and plan to go back in summer time.
Easy access to top hotels in Seattle, Washington. Price was a great savings instead of booking straight through the hotel.
I did find a room in a hotel that was previously fully booked through this site but the price was the same but I'll take it for the fact that the convenience would outweigh the price.
Something is going on here. See several similar complaints. Are they charging bogus fees and refunding overcharges when someone complains?
I have no idea.
Satisfied with refund of overcharges
A definite SCAM. Mistakenly called them because when I googled Marriott, their contact info popped up showing a misleading connection to Marriott.
When I asked during the conversation, "is this Marriott reservations" I was told "we do all reservations" instead of a clear "no" which was the correct answer to my question. I was in the car and didn't catch on until later.
Great experience in every way. Price beat directly from hotel by 20%. I would definitely recommend this service to others and will use it myself in the future. Thank you.
When shopping for the hotel, this site had the best price. I was pleasantly surprised they allowed a no-fee cancellation. So, I booked to get the good price. I later found out that my company also booked my hotel for the same dates at another property. So, I had to cancel this booking and they didn't give me any problems to cancel and it was an easy single phone call process. Thanks!
Charges that showed up on my total was 2.5 times what was quoted to me. A $229.95 Tax Recovery and service fee charge was not disclosed before charging my card! When I called the number to stop the charges, I had no idea I had even booked through GET A ROOM until I was trying to get through the web of layered "representatives".
The hotel the reservation was with Wyndham, who had never heard of them and said the reservation at their end was made through Price Line. I could book the same room for the same dates directly through them for $229.00 less. Ahh coincedence that this is the fee for the "convenience" of being scammed? Never again will I use a third party to find me the "best" rates.
If rating could be negative it would. Looked like I was booking rooms through hotel. Made reservations for 2 rooms. The person I traveled with paid for her room. When I received my CC bill, I was charged for both rooms. Checked and the person I traveled with was charged for their room at a much lower price than I'm getting stuck with. They will not reduce it. Still trying to get her part of the bill removed.
Nice hotel, near lots of restaurants and stores. Not far from the Disney Parks. Great price, we will return on our next Disney getaway.
On November 28,2017, GetARoom gave me a full refund for my cancellation.
The web site is easy to navigate with great information. I wish it didn't charge such exorbitant and excessive fees.
GetARoom deceives you by thinking you are on the hotel site. The rates look great, but READ THE FINE PRINT. They charged and extra $140 for hotel recovery fees, whatever that is. I cancelled the reservation within minutes because it said the cancellation policy was that of the hotels.
They wont refund my money.
Why is it CROOKED? Why does it steal money from people? Why is it one of the nastiest companies in the world?
Reservation is not confirmed by Hotel even after 4 days of online booking. Constant follow up with hotel has not given a positive reply
Made reservation thru@ marriott.
Called marriott and they had NO such reservation.
Wouod not recommend you to anyone
Very comfortable. User friendly. Make my life easy. I will come back again. I recommend to the other people also. Everybody should try it.
This was by far the worst travel experience Ive ever had. Called GetARoom to book and noticed a cheaper far on THEIR site. The agent said Ill book you and then transfer you to customer care and they will fix it. We went through the booking. They transferred me, and the person at customer care immeadiately started arguing with me. I couldnt even get a word in all she wanted to do was fight me. I asked to speak to a supervisor. She put me on hold forever and then said said there was no one available - convenient... Then more arguing. So much for customer care. What a joke. I went back on line and cancelled. These people are TERRIBLE!
We contacted the hotel the next day to inquire about early check in and they told us we had no reservations while my credit card was fully charged almost immediately. We called and I am still unclear on the matter
While visiting the Fairfield Marriott "official" website to book a room I was also scammed by getaroom.com. I called getaroom with my concern over the excessive tax and service charges. They couldn't care less. They can't break down the charges and at this point have not offered to make any refund. I am still pursuing this, because some clients have stated they did get some or all of the excessive charges refunded. I will not book another room with any of the Marriot affiliates if this is the way they treat their clients.
I have booked before with GetARoom and found the experience to be great. Lately, the experience has been declining. The representative on this call wasn't all that helpful. I used to be a huge fan, not so much anymore
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members