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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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When checking in was informed by front desk staff that I could have called their hotel directly and received a cheaper rate than I had been given. When I tried calling the site I used for the reservation I was told the price could not be changed. Better luck for me next time.
Good and easy, wish I could have entered my hotel membership somewhere like I do with frequent flyer numbers.
I don't face any hiccups & my vacation was really smooth as what have planned. I will booking my trip via getaroom in future.
Was not able to process the excursion that i plan to take when I arrive to Cancun. The site just keep cycling and wont process payment.
We will have to wait till we get to the hotel, hopefully everything will be goodand we will let you know.
In making my reservation, there was no way to specify I need a non-smoking room. After receiving my reservation confirmation I called the toll-free number to request the reservation specify a non-smoking room and was told I would have to call back closer to the early February check-in date and make my request. I then called the hotel directly and they were able to confirm that I would get a non-smoking room.
This site was simple to use and had some good options for my travel dates. Booking was fast and easy.
It is really save timing very fast confirmation.
Have tried doing other website but unable to get thru and always got rejected.
I made a hotel reservation for December 23rd. I ended up having to cancel on 12/14 (well before the deadline of 12/21).
The refund never appeared on my credit card statement so I called again and they claim I never cancelled and now refuse to refund my money. On top of that I was charged a service fee of approx. $70 on a room that was only $150!
DO NOT USE getaroom.com - they are a rip
Nice, clean hotel within short walking distance to MSG. Kind and helpful staff. Would highly recommend this place!
I had an very good experience with this reservation. I usually book directly with the hotel but took a chance. I was very nervous since I never heard of this online company before. Everything went very well though. I had to change my dates and I was required to cancel and re-book, but the refund came through right away, I was able to get the same rate. I was so nervous that I checked with the hotel to make sure I had a reservation adn they gave me the option of a higher floor. Then when I checked in they upgraded me to ocean view! I've always heard these types of bookings get the worst rooms. Not for me. The main problem is that neither this booking web site, nor even the hotels web site alerted me to how much was closed due to remodeling. And how much construction was going on. A whole wing with a pool and restaurant is closed and the food options are limited. There are also ongoing elevator problems. Not good at Christmas time.
Directions on how to reserve a room were simple and clear. I will probably use this service again as needed.
Easy to book, amazing deals, looking forward to our stay. We were having difficulty planning our own trip without an actual travel agent but thanks to GetARoom we were able to find an amazing deal.
We were not able to find rooms for Whistler's Inn for our dates on any other search engine. Getaroom came through for us!
Easy to use, this site saved me $200 on my reservation, Ill be definitely using this site from now on! Thank you!
The booking system was quick and easy to navigate. The response of confirmation was quick. I would certainly use this website again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members