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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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Part for freezer came in a timely manner and it corrected the problem.
Ordered easily, delivered quickly, installed same day. Easy. Thanks
The new microwave turntable motor works just fine.
It arrived in perfect condition and it works perfectly! Thank you so much!
I have ordered other parts before and always got exactly what is listed in just a few days. They are my go-to replacement part business.
Very easy to look up part. Reviewed online people who ordered aftermarket parts and found they had to be replaced more often. This is why I wanted a genuine replacement part. I use my dryer alot and did not want constant repair. Part fit perfect. I was worried since my dryer was at least 8 years old. So thankful I could still get the part.
Fast shipping and good OEM replacement; so far very happy with part, but only time will tell how long it will last. Could have bought cheaper on Amazon, but decided on OEM after reading reviews.
I received my ordered part on time, and it is now installed in my refrigerator!
Thanks for your professional service as always. The order was handled with care.
I will never use or recommend this company again.
I spent $183.44 without receiving my part
Extremely difficult customer service.
After placing an order at 9:15 am and paying through PayPal I received a shipping processing notification that was time stamped approx. 1:32pm via email.
After opening this email a little after 3:00 pm I noticed the there was NO shipping address.
I went into my FedEx manager and found the shipping address to be an old address. I immediately contacted FedEx and was told to contact the Shipper.
This is where the headache starts. I was told even though the package had not left the warehouse I would have to pay a $23.00 fee to change the address.
GRP stance was it is my fault the address was wrong.
When ordering on line I had used PayPal and, noticed PayPal had my 5 year old address along with my current address. I immediately clicked edit and made sure my current address was entered as my default address.
GRP doesn't care that Thier system does not recognize default settings. Funny I have not been able to delete the old address that was pulled in from PayPal by GRP.
After numerous phone calls with FedEx and GRP this entire problem could be resolved with a simple call from GRP.
GRP would rather price gouge a customer. FedEx informed that GRP MIGHT be charged $19.60 to change the address and have the package picked up.
GRP wants $23.00 from me.
This all could of been avoided before the package ever left the warehouse.
Excellent I ordered the same item from another parts company and thier service and delivery
Wasnt as fast as yours.
I ordered a suspension spring set for my stack unit washer/dryer. I am without a functional washing machine. The package arrived days late. It is not the correct part (looks like a pump housing or something). There is no phone number or email address to reach out to. There is only a chat with restricted hours. Those are the facts of my situation for your consideration. I am including a photo of the parts I ordered from their website, a photo of what I received, and two screenshots from emails that I have gotten. The screen shots have my personal information and order number blacked out.
I ordered online great price fast shipping. Very happy.
I searched for my model number and they have the correct parts listed! Not for similar model. Nice!
Fast delivery was what I needed and I got it. Also, the item was the correct part number.
There was some confusion on the part needed initially.
The wrong part was returned, refund received.
New, correct bin was ordered and received. All is well... Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members