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Geekbuying Reviews Summary
Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.
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I ordered a phone from them it has been 31 days since it was shipped out. They have no idea where the phone is the tracking number has not been updated since June 17. When I contact them they just keep saying to wait and be patient. I don't care how long it takes to get here but I want to be able to track it to make sure it is not lost. They finally said they would look into it but it can take at least 2 more weeks! I purchased insurance on this as well but obviously that made no difference. A company should be able to trace an expensive item like this. Also beware the phone I purchased dropped in price by 50.00 2 weeks after I bought it they would not match the new price even though I had not even received the phone yet.
After a long chat with many requests a real professional, Simon, made me want to write a review right here.
An effective and really polite gentleman answered patiently all of my questions ain a way I felt safe enough to want to order everything I need in many categories from Geekbuying, and I WILL...!
I am glad I had the chance to work with Geekbuying since I am sure of my orders to be on my hands in time and with the best care they could have. The care these Pro's over there know how to offer to their clients!
Happy to do bussiness with you all people, happy to do bussiness with Geekbuying.
Smart watch stop functioning, but customer support did great work after contacted them, sent video and photo proof and order number. Got 50% refund. Thank you!
I ordered a phone and It's been 24 days since they shipped the product from their warehouse, I've no clue why the phone hasn't arrived in my country yet! I tried to call them, their Service Manager's number says, "this number is blocked for all the customers", why the hell does the number even exists then? Seems like i've made a HUGE mistake, never gonna buy again from Geekbuying, stay away.
My order number: #*******
Excellent products, attention and cardinal answers, explicit and friendly and excellent. This is Great Site with so much discount. Service is great and customer care is also great. They ship as soon as possible. Try and have a great peace.
I am very satisfied with the service it is very professional and fast response. I will definitely do the next purchase at geekbuying.com
I'm really happy with my product that I bought from them I was happy that they reply back to my Emails when I had a question Now I'm looking forward to buy batteries for my drone thank you very much Jennifer for your help.
I ordered a phone with wrong rom inside for my country, they help me good, fast and seriously so I will recomend Geekbuying.
I purchased a smartphone and in order to keep costs down, used standard registered airmail to ship the item to the U. K. Initially I could not track my package, but one message to the team at geekbuying and they pointed me in the right direction. The phone arrived safely within the time indicated at order, and I am very satisfied with the service I received. I would definitely use them again.
I bought something but afterwards decided to cancel it, they gave me the money back without problems. Friendly support.
Very good service and fast troubleshooting, not only before but after buying, personal and close treatment when you write them
This is the second or third time I bought at this store and even though I haven't received my stuff yet, Aftersales Services has been great. They answer very soon everytime I ask for an update or help.
I've been reading some bad reviews and I hope I don't have to write one of those.
I'm just writing a review of Aftersales Services not of the products.
I ordered a Tv Box from this site and I had some troubles with it. But the Aftersale support provided me great help.
This is Great Site with soo much discount . service is great and customer care is also freat.. they ship as soon as possible .. try and have a great experience .. happy shopping
This is the 2nd time I made a purchase at Geekbuying.com and I recommend it as a trustworthy website due to my experience with it:
1) I purchased a Xiaomi powerbank from Geekbuying after a purchase from another website proved to be a fake. Geekbuying powerbank proved to be genuine.
2) I purchased a case for Xiaomi Redmi Note 4, which did not arrive by mail for 2 months. Geekbuying gave me a refund for it.
Therefore, I recommend this website.
I am satisfied with the service received after the sale, they answered my questions quickly, they gave me options to help me solve my problem
All reviews underneath me are from accounts made by people at this company, as they have only made one review, the grammar in them uses consistently incorrect English and they have done the same on other sites.
Just a heads up :)
They say in their site:
"For overseas warehouse orders, 1-2 processing days"
The 2 days already passed, I already emailed them... no answers.
Usually I would wait a few more days, but reading all this and other reviews in many other sites, I'm very worried about my money and I think that I made a HUGE mistake in buying from them. I hope that I'm wrong and they will send me the phone.
My order is #*******
Hi dear customer,
We are sorry for the inconvenience that may cause to you.
Here we checked your order is in our HK warehouse, it is not overseas warehouse order, we usually need 2-7 business days to process.
We would appreciate if you can contact our customer service for confirming earlier, thank you.
Wish you have a nice day.
Geekbuying.com
Good products and offers, along with good service on time. Really appreciated the quick response. Also the offers are quite good.
I bought what I thought was a great phone, and was very excited to receive it. I bought a screen protector and a phone case to go along with my new phone. After all that excitement, I ended up finding out belatedly (meaning I had already paid for the phone), that the phone I ordered stopped being produced. It took them a week for them to let me know, and each response from them after that, took about two days long for them to get back to me! They should really keep their website more up-to-date on what is actually available for customers to buy. On the positive side, their ability to get back to me about a refund was done in a timely enough period. That much, I appreciated.
From the business
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear customer,
We are sorry for the inconvenience that may cause to you.
Sorry but can you offer us your order number here from Geekbuying.com?
What's the problem of your order? Did you contact our customer service for help before?
Or any other issues made by us make you unsatisfactory?
Feel free to contact our customer service via email:
♦ [email protected]
About payment failure, invalid coupon, duplicated orders, cancel orders, report error
♦ [email protected]
About change address/shipping method, order status, tracking information, custom clearance
♦ [email protected]
About missing item, wrong item, defective item, item problems
Thank you
Geekbuying.com