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Geekbuying Reviews Summary
Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.
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This was the first time I bought from Geekbuying... Two Funry switches and a Xiaofang camera. All arrived in time. Unfortunately, the camera does not work properly... The webshop has helped solve the problem. Finally, unfortunately, this did not succeed, but this is not their fault. I was all satisfied with everything. I can recommend the shop.
I bought the LeEco Le Max 2 phone on this website and it arrived quickly, surprising as shipping only cost a couple of euro. The charger for my phone wasn't working so I bought a new one and contacting Geek Buying to request a new charger. Instead, they apologised and refunded me for the cost of the charger I had to buy, which was fine with me. Overall I was happy with the site and will probably use it again
This was the first time I ordered from a website with a delivery from China. I ordered a phone on this website, which was displayed as being available. After 3 days or so, I received a very decent, apologetic message telling me that the product was currently not in stock. After asking me if I was interested in another type of this phone, or a different phone on this website, I replied that I was interested in a refund instead. Customer support replied in a very decent manner again, and the refund is now on its way.
Although it would have been nice to have updated information on this website about the phone's availability, I nevertheless had a good experience with the handling of this issue.
I bought a smartphone that it was problematic. After I made these people understand that it was faulty, they asked me to send it back in order to get a refund.
Yes this took many many weeks, but I got my money back and even the shipping cost.
This is not the first time I buy from geekbuying but it was the first time I needed help and I got it (consider that I contacted the company of the problematic device (Bluboo) and they didn't even respond to my email)
I have purchased 5 times from Geekbuying and it has been an excellent experience so far. They have a great variety of products and the competitive pricing. For smaller items delivery through TNT is quite fast. For larger orders, it will take a while to reach through registered email (usually within 20-30 days).
For any one who is ordering from UAE, word of advice, please make sure to send it an address with a PO box. If you mail it to an address without a PO Box, then the order will be returned to home country.
A product arrived.
They treated me with kindness
I conduct a very good business.
It is a very good shop.
The item that i ordered isn't arrived and the support and service of geekbuying was excellent, they replied to all mails at time and threat the issue as well.
... Would be my advice. Then read the one star ones. I bought a product on the 1st May. It still hasn't arrived, and I have been fobbed off with demands that I provide proof that it hasn't arrived. (Theologians everywhere enjoy asking people to prove a negative - it's just not possible). Anyway. As of 15th July I am still trying to persuade them to give me a refund, after a lot of tedious emails. Stay away. These people aren't... Nice.
I had ordered a cellphone, but unfortunately he was temporarily sold out. I was quickly informed, and we have thought about another solution. I regrettably canceled my order, and I quickly got my money back. Until next time. Greetz, Marco from the Netherlands
Best company and best service!
I have a very good and comfortable experience in co-operation with this company. Fast and accurate deliveries, quality products, good and competitive prices, many good reasons to continue working with them!
I bought a product from the store. A week past and i got a meesege from the seller that the item is sold out for now.The seller was very kindfull and suggest me some options and even gime the option to get cupon.At the end i chose to cancel the purchase and i saw the money back within two days. Great service.
Thank you
After received defective item, I contacted Geekbuying aftersales support and I send them video to prove it. They arranged full refund quickly. Highly recommended. Excellent customer care. Thank you Geekbuying.
After receiving a notification that my SD card was no longer available, the customer support oriented me to several that satisfied me
Tienen un servicio atencion al cliente que funciona de verdad. Para cualquier consulta o gestion, enseguida se ponen en contacto y resuelven la gestion que sea a la mayor brevedad posible.
Tiempo de entrega dependiendo de si hay stock en ese momento o tienen que autoabastecerse de nuevas unidades, pero normalmente cumplen con lo acordado.
I usually dont write reviews, but this time I felled I need to.
I ordered from Geekbuying few time and always the price, delivery and the item was exactly as they promise.
In my last order (Tvbox) I got a mail from the service tell me that they had a minor mistake describe the item in the site caused by the dealer of this item. The problem was really minor, the Tvbox stream Netflix app only on 1080P and not 4K as it mentioned in the site when I bought.
The service excused for the inconvenience and gave me some other option and a coupon as an apology.
For conclusion, personally i really satisfied from the site in general and from they service in particular.
The stock of the requested product had been exhausted. After rejecting some alternative proposals, kindly suggested by the staff of GeekBuying Tracking Support, I have recovered without any problem the full amount of the canceled transaction. The trust level in GeekBuying remains unchanged for future business transactions.
Leider war das bestellte Produkt nicht mehr lieferbar. Die Beratung und Betreuung durch den tracking support, hier ganz besonders von Ella, war excellent. Die Rückerstattung erfolgte völlig problemlos. Danke nochmal an Ella.
So, I ordered my phone 3 weeks ago and it says on their website that it takes 2-7 days for shipping then 3-5 with DHL yet my phone is still sat in Hong Kong I would not recommend using this website unless you want to wait nearly a month for your product although you were told it would be delivered a week before.
They contact me at time for tell me a problem with my order and they gave me 3 alternatives for replace the product. Now my order is coming. I´m very satisfied
I had an item which started to act strange and eventually broke down after a few weeks of use and I got fully reimbursed after 2 e-mails. I was very happy with the customer service.
From the business
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear customer.
How are you?
We are sorry for the inconvenience caused to you, and would you pls tell us your order number?
Actually, when the parcel lost during the shipment, according to our policy: http://www.geekbuying.com/help/customer_service/declaration_and_tracking
We need our customers try to file a case there and then send us the case number or proof (with a stamp) for the lost.
We can only resend you or refund you after we get the official paper stamped by your local post about the lost.
Apologize for the trouble and feel free to contact our customers.
Geekbuying.com