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Geekbuying Reviews Summary
Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.
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Low prices, excellent coupons and excellent customer service.
Your representatives are always willing to help customers in the best possible way I recommend this page for your purchases
Excellent after sale service in patient with timely reply by considering overseas customer. In my case becuase of their timely advice that save my time and money.
Ordered a small drone intended to be a Christmas gift for my dad, with an extra battery--this was on December 18. Was hoping to receive the item by Christmas, but anticipating a holiday rush I expected the delivery to most likely be closer to New Year. As a form of precaution I opted for the additional $20 3-5 day DHL delivery fee anyway.
On the 19th, however, I receive the following email from their customer service address: "Unfortunately, DHL shipping company couldn't ship the item with battery for safety reason.
Kindly let us know if you can accept the shipping by Free Registered Airmail (est. Shipping period can be up to 15-30 business days)?
Which no need to pay more fee."
I responded with "If I agree to shipping by free airmail I want a refund for the shipping fee I paid for. Otherwise I would like to cancel my order."
After that email I received no reply, so I tried their website chat feature. The agent on the other end verified that they will refund the DHL fee if I agree to regular shipping, but that would mean a 15-30 business day delivery schedule. At this point I decide it's not worth it, and ask for an order cancellation. After that last line, CRICKETS.
Why would you offer a DHL option if it isn't available? Why is your customer service so abysmal? Why the runaround with cancellation requests? This feels like a $#*!ing scam. I want my money back, and I want it stat.
I had a problem with an adapter and the After Sale Support team managed it very well and very kind. We emailed many, many times until the problem was solved.
Ordered product on Nov. 26, never heard anything from them after that. Emailed support on Dec. 07; six days later finally received a DHL tracking number and said my package already shipped on Dec. 12. But after checking DHL's website, the shipping status is "Shipment information received" and never updated since Dec. 07; which means DHL has never received the package yet! Very slow support and provide incorrect information. Already open a dispute through Paypal.
I ordered a phone, paid for it but the phone is shown in the processing mode, it never moves.
So I tried to make contact through "live chat" but that is disconnected, it does not work, so I sent them a bunch of emails but NOT a single reply as to what they are doing with my order. #*******. I was hoping to get it this year.
Therefore I cannot recommend this company at all, absolutely disgraceful service, or in my case NO service of any kind. They took my money and that is it. There is no way to contact them and no way to cancel an order either. "Live chat" is nonsense, it has been switched off.
Es una pagina increíble y donde tienes los mejores productos al mejor precio.
La mejor pagina y super atención
Prices are ok, sometimes very good. Delivery time could be a bit better but still OK. Service is top in reaction time and outstanding in obligingness. I can recommend Geelbuying.
I bought a tablet from them. It arrived but the touch screen was malfunctioning. I contacted support and they suggested that I will ship it back and get a refund.
I sent it back. It took them a while to get it. Then, they did not refund me immediately but set it to the manufacturer for inspection. Only then - they gave me a refund.
Slow... but at the end I got my money back (except for the shipping fee back to China). Better than the usual Aliexpress/Ebay seller.
Ordered something for Christmas two months ago. As of today I do not have the product, I dont have any kind of tracking information, and no hope for a refund either. There was no indication on the website that it would take longer than a month to arrive. I have heard back from customer service, but they only keep telling me that they are looking into it. Im pretty sure they just keep hoping I forget about it and MoveOn. This website is a total scam!
I had a User problem with my Xiaomi fitness bracelet and they helped me very good and quick to solve it.
I am very satisfied with the service they provide and with the affordable prices. In addition the shipment is fast.
It's been 30 days since purchase and no trace of the package. In response the Support gives their (different) own trucking number to a warehouse in Hong Kong with Chinese explanation of the item "being transported further to another facility." They only respond quickly BEFORE you make purchase.
I ordered H1 Full Touchpad Keyboard, item is not working seems battery was damaged. Contacted with customer support, offered replacement, but decided to ask refund. Refunded to Paypal. In fact good service, ordered various item after that and it is ok.
They have excellent attention! I contacted them for a consultation and they responded quickly and kindly. Very good everything, the prices and quality of products.
Should have read the reviews... Paid for 3 items during the sales week... Now, no items, no money, and no response from their support team.
After writing bad reviews here, on their YouTube video of the product and on a couple of other review sites they finally refund my money and asked me to delete the reviews! But it took months for that to happen. Still I advise you not to buy anything from them.
Apparently sites like sitejabber really do their job well!
This site is a fraud! DO NOT BUY FROM THEM!
I've ordered a small drone from them 3 months ago, but it never arrived. I've requested my money back, but didn't got them. All that their customer support says is that they can't return my money, because the package may arrive after a few more months! So in the end - no money and no drone.
DO NOT BUY FROM THEM! JUST DON'T DO IT!
This is an edited post after the issue was resolved:
The reason I haven't put 4 or 5 stars is because I didn't actually buy anything. Also the reason I cancelled is because I freaked out about all the negative reviews.
I ordered a Xiaomi Redmi Note 4X from the Geekbuying Spanish warehouse stock on Monday 27th Nov.
It took a while to process and so I cancelled my order. There was a bit of a delay in response, I think due to the timezones, but I received a full refund within 10 days. Everyone was very helpful.
I made an order over 30 business days ago but I still havent received the order and they have advised that a refund if any will take at least 3 months time
From the business
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members