GeekbuyingReviews 955

Have had an incredibly difficult time trying to contact their support system. I've ordered a cell phone 3 months ago in November and have yet to receive the product now at the end of January, I've contacted their support team to which they've insisted it has been delivered according to their end and that I should make a claim, I took their shipping number to several local post offices that say they cannot use the shipping number due to it's unusual format including USPS and UPS, after messaging them back for another tracking number or a post office that I can contact I receive no response because I believe the customer service representative can't understand my English. I just recently sent a message saying "hello" in order to get a response and they responded "yes" Although this is hilarious it's incredibly inconvenient.

GeekBuying was difficult to reach, gave unreliable information and didn't deliver. Bought a robot vacuum cleaner which was in stock according to the website (24 in stock). The order then was stuck on the processing stage for about 12 days before I replied what was happening, as their "probable maximum" of delivery days was getting closer. Didn't hear from them for days and inquired via a chat. Kind woman replied my order wasn't available, despite the site still claiming having 24 in stock. It would come later. Email finally responded a few days later with nearly incomprehensible English with the same story. Days later they informed me I needed a different more expensive delivery service, which I accepted. Even longer they replied that the extra items in the package weren't in stock and if I wanted to wait on that. I declined and after a few days I recieved all money back, with the exception of the extra paid for the other delivery service. After some more emails I received this back too.

Hi,

I purchased the GPD Pocket laptop from the geekbuying.com warehouse in Germany, after seeing the announcement of this product online.

The GPD Pocket has a very fast high end 4 x core Atom processor, plenty of RAM and SSD storage space to make this a responsive and useful touch screen laptop. Its faster than the Windows Surface 3. (not the Pro model).

Its so light and easy to pack makes it highly portable device. The build and screen quality is excellent and pretty much equivalent to Apple's products. I had a small problem with the Windows Home license (nothing to do with the GPD) and the Customer Support Agent, Una, attended to this quickly and very professionally, thereby resolving my problem.

Cons:
You can't run too many programs at once as it loads up the smallish processor, otherwise its quick enough. Screen 7" size might be to small for someone that likes a big screen surface. Using the 'Hide Task Bar' Setting, and increasing text size to 235 magnification, helps.

There is lots of online support for Windows driver installation and compatibility here: https :// gpd. Wiki/index. Php? GPD%20Pocket (Use 'translate').

I'm very happy with my purchase and with geekbuying.com's price, excellent FAST shipping service from Germany, and their after sales Support.

Happy computing! (Geekbuying Order #*******x).

хороший магазин качественные товары, быстрый возврат при утери товара рекомендую...

Pathetic service very unprofessional approach. I ordered the item on 26 Dec 2017 and paid extra amount for fast shipment, item was supposed to be delivered within 5 to 8 business days but it was delivered on 17 Jan 2018. The worst part was after 5 days when i enquired about the shipment GeekBuying support told me that item is out of stock and will be available next week and didn't give me any specific date and then it got delayed further.
Also when the item was out of stock Geekbuying website was still showing that the watch is in stock, GeekBuying is cheating with customers, they want customers to buy and pay extra amount for fast delivery for out of stock product and once customer buys it they tell customers that its out of stock and ask them to wait.

Customer service did good job to answer my questions. The response was quick and helpful. I wanted to change the payment method and they help me to solve this problem. Thank you

Excellent service fine attention buena experiencia, y muy buena atencion, resolvieron mis dudas muy buena experiencia

One week waiting for mobile phone payment confirmation (should be processed within 24h). Can't get any information from their support. Worst experience ever regarding china shopping.