Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Geekbuying

Geekbuying

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Geekbuying?
grey stargrey stargrey stargrey stargrey star

Geekbuying Reviews Summary

Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.

service
137
value
124
shipping
130
returns
102
quality
119

We monitor reviews for authenticity

Lithuania
1 review
0 helpful votes
Follow Ricardas D.
Unfollow Ricardas D.
Share Review
Report Review

Happy buyer
April 11, 2018

I bought some electronics devices in this shop and they were of high quality, thanks to the seller for pleasant communication.

Date of experience: April 11, 2018
Brazil
1 review
0 helpful votes
Follow Jackson G.
Unfollow Jackson G.
Share Review
Report Review

Bom pós venda
April 10, 2018

Tive um problema com a compra de um tenis xiaomi, pois o chip não foi enviado. Após entrar em contato e mandar um vídeo do produto, a empresa se comprometeu a reecaminhar o chip faltante.

Date of experience: April 9, 2018
Spain
1 review
0 helpful votes
Follow Manuel N.
Unfollow Manuel N.
Share Review
Report Review

Buenos días, tuvimos un problema con el conector de pared del cargador del telf. Móvil que compre, el conector era de tipo americano en vez de europeo. Se lo comunique solicitando un adaptador, su respuesta fue realizarme una devolución de 5 para que yo mismo, e inmediatamente, pudiera comprar uno de calidad. Una solución rápida y perfecta.

Date of experience: April 6, 2018
Canada
1 review
0 helpful votes
Follow Dan M.
Unfollow Dan M.
Share Review
Report Review

I've got a few items from this online store, including a $600 smartphone and a high-end TV box. They shipped it in reasonable time (to Canada) and the packing was well done. I also have good experience with customer service.

Date of experience: April 6, 2018
Germany
1 review
1 helpful vote
Follow Abdulaziz A.
Unfollow Abdulaziz A.
Share Review
Report Review

Ordered a tablet. It took 1 month to deliver, didn't reach me and than returned back to them.
Support keeps talking same $#*!: be patient be patient. Their customers sometimes gets the item in 2 month, even in 3 month safely and secure. 3 month, Karl! This is what support wrote me.
Never faced such a lame service at other stores. What's more, I must prove them that I didn't receive the package with the stamp of local post office. Wow! Seriously?
I showed them screenshots with tracking number from 17track and Deutsche Post. Clearly shown, it's failed and going back to sender! But no! They need prove from local post office with stamp! Don't wanna refund my money.
Think twice before you do a purchase! Buy trusted shops like Banggood or Gearbest.

Date of experience: April 6, 2018
Maryland
1 review
0 helpful votes
Follow Rio H.
Unfollow Rio H.
Share Review
Report Review

I really appreciate Geekbuying.com's customer service. They responded to my emails very quickly and provided the help I needed. They even helped resolve a problem with my product very quickly as well. Thus I really appreciate this store's quick responsiveness and support. I would buy from them again!

Date of experience: April 3, 2018
Croatia
1 review
0 helpful votes
Follow Gordan B.
Unfollow Gordan B.
Share Review
Report Review

Great store!
March 31, 2018

I had problems with the purchased item,
But everything is resolved without any problems
Tnx Geekbuying.

Date of experience: March 30, 2018
India
1 review
0 helpful votes
Follow Gogia G.
Unfollow Gogia G.
Share Review
Report Review

I had bought a mini-pc recently. Upon receiving I faced some issue with its power adopter. The matter was raised Aftersales Customer Service Representative Ms Elaine. She was prompt is resolving the issue. It was Customer Delight service.
I am really happy with the product.

Date of experience: March 30, 2018
Portugal
1 review
0 helpful votes
Follow Jose R.
Unfollow Jose R.
Share Review
Report Review

Costumer satisfied
March 30, 2018

Good shipping service and great prices. Ordered a xiaomi redmi 4a and it is a great phone. After a month good batery life and fast phone. Just one problem, the received wall charger was not for european standard connection. I claimed to costumer service and they took a lot of time to response but after 15 days they have partially refunded me. So overall i recommend this online shop if you want a fast delievery without taxes. Ordered to Portugal from Spanish warehouse on a friday and on Monday it was delievered. Will buy again.

Date of experience: March 29, 2018
Brazil
1 review
0 helpful votes
Follow Lucio F.
Unfollow Lucio F.
Share Review
Report Review

Top service
March 29, 2018

I bought two lamp bulbs. They did not send the exactly same model so i told then what happened and they refunded me right away!

Date of experience: March 28, 2018
Chile
3 reviews
7 helpful votes
Follow Cristian C.
Unfollow Cristian C.
Share Review
Report Review

More than 100 days have passed and I still do not receive this order *******. I claim to Geekbuying and they do not give me solution

Date of experience: March 28, 2018
Greece
1 review
2 helpful votes
Follow Panos P.
Unfollow Panos P.
Share Review
Report Review

On 15/9/2017 I ordered a Leeco le max 2 from Geekbuyıng. After about a month he came and worked normally. After twenty days, the fingerprint sensor did not work. After about 2 days the mobile did not open at all. I 'm overwhelmed for the store and send it to China on 23/11/2017, and then my suffering starts. In my emails they answer every 20 days, and they tell me different reasons that you are still making. I have opened a case to paypal but they have rejected it because they have been told they are still being repaired. They do it on purpose so we can avoid the paypal claim. 20 days ago they sent me a mail address to send the mobile. I give them the address and only my yesterday they say they want a google account to see it and repair it...! My mobile has it for over 4 months and the worst is that they are delayed in the mails (15-20 days a response). Do not buy from them, They are not professionals.

Date of experience: March 20, 2018
GB
1 review
0 helpful votes
Follow Fraxier F.
Unfollow Fraxier F.
Share Review
Report Review

Had brought few items from this company and has been great. Once I had a problem with a item I received which was delt well by the after service team. Would recommend this website. If you don't need something in a hurry then you can find some good bargain here

Date of experience: March 20, 2018
Morocco
15 reviews
45 helpful votes
Follow Gregory C.
Unfollow Gregory C.
Share Review
Report Review

I ordered a phone in December and a tablet in January. They have never been delivered and their customer service always tries to find excuses but never resend nor reimburse them.

Date of experience: March 19, 2018
Sweden
1 review
3 helpful votes
Follow Rob H.
Unfollow Rob H.
Share Review
Report Review

Avoid this company. I returned a phone as per their instructions. They received it in December and by March they have still not refunded my money and are not responding to emails.

Date of experience: March 19, 2018
Greece
1 review
3 helpful votes
Follow Eleftheria F.
Unfollow Eleftheria F.
Share Review
Report Review

Don't buy from geek buying! Avoid this online shop! My cell phone was broken after 2 months operation. I have sent many emails to after sale department but nobody answered! I don't have cell phone and they don't care about that. They steal my money and they don't care after the purchase. They give one year guarantee but does not exist.

Date of experience: March 19, 2018
France
1 review
3 helpful votes
Follow Bio F.
Unfollow Bio F.
Share Review
Report Review

EMPTY BOX
March 19, 2018

Purchased a Xiami Mi Laptop 700EUR - what arrived was an empty box so this is complete online fraud. The retailer was a YI LIN of Bantain. There is no customer service - I am hoping I get a refund from PayPal or Amex. Avoid this company.

Date of experience: March 19, 2018
Austria
2 reviews
30 helpful votes
Follow Vincent X.
Unfollow Vincent X.
Share Review
Report Review

Never by Geekbuying again!
If the goods back, you will never see your money.
Hands away from this company!

Date of experience: March 18, 2018
Kansas
2 reviews
2 helpful votes
Follow Stan R.
Unfollow Stan R.
Share Review
Report Review

Thanks to the Bank of the West I have a complete refund. No thanks to Geekbuying.com who does not return emails or offer refunds or honor warranties. Save yourself some grief, Don't do business with Geekbuying.com. If you do, go through your bank, not PayPal who was no help at all.

Date of experience: March 15, 2018

Ordered a Jumper T8 RC transmitter from Geekbuying for $70.00. It worked for 20 minutes then the screen froze. It is used for simulators on a computer and flying quadcopters. They list controllers as being under warranty but say that this one is not included. I sent 6 emails and only received the denial of warranty. PayPal couldn't get a response and told me I could have the money back if I returned it. It cost $56.00 to return it to China.

Date of experience: January 18, 2018
GB
1 review
2 helpful votes
Follow David R.
Unfollow David R.
Share Review
Report Review

Still awaiting my refund from a faulty laptop purchased in December 2017. Its now March 2018. They acknowledged receipt of the faulty goods which cost me £20 to return, and despite several emails stating I wanted a refund (an option they offered me) I was sent a replacement. This was refused at my door to the courier as per Geekbuyings instructions. Now one month later they are ignoring my emails asking where my refund is. Emails take around a week to get a reply at the best of times. Worst purchase experience of my life, and im 60!

Date of experience: March 15, 2018

From the business

Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorte...