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Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.
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I bought some electronics devices in this shop and they were of high quality, thanks to the seller for pleasant communication.
Tive um problema com a compra de um tenis xiaomi, pois o chip não foi enviado. Após entrar em contato e mandar um vídeo do produto, a empresa se comprometeu a reecaminhar o chip faltante.
Buenos días, tuvimos un problema con el conector de pared del cargador del telf. Móvil que compre, el conector era de tipo americano en vez de europeo. Se lo comunique solicitando un adaptador, su respuesta fue realizarme una devolución de 5 para que yo mismo, e inmediatamente, pudiera comprar uno de calidad. Una solución rápida y perfecta.
I've got a few items from this online store, including a $600 smartphone and a high-end TV box. They shipped it in reasonable time (to Canada) and the packing was well done. I also have good experience with customer service.
Ordered a tablet. It took 1 month to deliver, didn't reach me and than returned back to them.
Support keeps talking same $#*!: be patient be patient. Their customers sometimes gets the item in 2 month, even in 3 month safely and secure. 3 month, Karl! This is what support wrote me.
Never faced such a lame service at other stores. What's more, I must prove them that I didn't receive the package with the stamp of local post office. Wow! Seriously?
I showed them screenshots with tracking number from 17track and Deutsche Post. Clearly shown, it's failed and going back to sender! But no! They need prove from local post office with stamp! Don't wanna refund my money.
Think twice before you do a purchase! Buy trusted shops like Banggood or Gearbest.
I really appreciate Geekbuying.com's customer service. They responded to my emails very quickly and provided the help I needed. They even helped resolve a problem with my product very quickly as well. Thus I really appreciate this store's quick responsiveness and support. I would buy from them again!
I had problems with the purchased item,
But everything is resolved without any problems
Tnx Geekbuying.
I had bought a mini-pc recently. Upon receiving I faced some issue with its power adopter. The matter was raised Aftersales Customer Service Representative Ms Elaine. She was prompt is resolving the issue. It was Customer Delight service.
I am really happy with the product.
Good shipping service and great prices. Ordered a xiaomi redmi 4a and it is a great phone. After a month good batery life and fast phone. Just one problem, the received wall charger was not for european standard connection. I claimed to costumer service and they took a lot of time to response but after 15 days they have partially refunded me. So overall i recommend this online shop if you want a fast delievery without taxes. Ordered to Portugal from Spanish warehouse on a friday and on Monday it was delievered. Will buy again.
I bought two lamp bulbs. They did not send the exactly same model so i told then what happened and they refunded me right away!
On 15/9/2017 I ordered a Leeco le max 2 from Geekbuyıng. After about a month he came and worked normally. After twenty days, the fingerprint sensor did not work. After about 2 days the mobile did not open at all. I 'm overwhelmed for the store and send it to China on 23/11/2017, and then my suffering starts. In my emails they answer every 20 days, and they tell me different reasons that you are still making. I have opened a case to paypal but they have rejected it because they have been told they are still being repaired. They do it on purpose so we can avoid the paypal claim. 20 days ago they sent me a mail address to send the mobile. I give them the address and only my yesterday they say they want a google account to see it and repair it...! My mobile has it for over 4 months and the worst is that they are delayed in the mails (15-20 days a response). Do not buy from them, They are not professionals.
Had brought few items from this company and has been great. Once I had a problem with a item I received which was delt well by the after service team. Would recommend this website. If you don't need something in a hurry then you can find some good bargain here
I ordered a phone in December and a tablet in January. They have never been delivered and their customer service always tries to find excuses but never resend nor reimburse them.
Avoid this company. I returned a phone as per their instructions. They received it in December and by March they have still not refunded my money and are not responding to emails.
Don't buy from geek buying! Avoid this online shop! My cell phone was broken after 2 months operation. I have sent many emails to after sale department but nobody answered! I don't have cell phone and they don't care about that. They steal my money and they don't care after the purchase. They give one year guarantee but does not exist.
Purchased a Xiami Mi Laptop 700EUR - what arrived was an empty box so this is complete online fraud. The retailer was a YI LIN of Bantain. There is no customer service - I am hoping I get a refund from PayPal or Amex. Avoid this company.
Never by Geekbuying again!
If the goods back, you will never see your money.
Hands away from this company!
Thanks to the Bank of the West I have a complete refund. No thanks to Geekbuying.com who does not return emails or offer refunds or honor warranties. Save yourself some grief, Don't do business with Geekbuying.com. If you do, go through your bank, not PayPal who was no help at all.
Ordered a Jumper T8 RC transmitter from Geekbuying for $70.00. It worked for 20 minutes then the screen froze. It is used for simulators on a computer and flying quadcopters. They list controllers as being under warranty but say that this one is not included. I sent 6 emails and only received the denial of warranty. PayPal couldn't get a response and told me I could have the money back if I returned it. It cost $56.00 to return it to China.
Still awaiting my refund from a faulty laptop purchased in December 2017. Its now March 2018. They acknowledged receipt of the faulty goods which cost me £20 to return, and despite several emails stating I wanted a refund (an option they offered me) I was sent a replacement. This was refused at my door to the courier as per Geekbuyings instructions. Now one month later they are ignoring my emails asking where my refund is. Emails take around a week to get a reply at the best of times. Worst purchase experience of my life, and im 60!
Answer: Hi Customer Maybe you could contact us here according your problem [email protected] About payment failure, invalid coupon, duplicated orders, cancel orders, report error [email protected] About change address/shipping method, order status, tracking information, custom clearance [email protected] About missing item, wrong item, defective item, item problems Best regards Geekbuying.com
Answer: Hi Robert Thanks for your question. Here we checked the parcel has been delivered to you, hope you can satisfied with it. Thank you. Geekbuying.com
Answer: Hi Customer, we check our colleague has arranged the refund for you already, whether you have received it or not For more information, please feel free to contact our colleague here with your order number:[email protected] Best regards Geekbuying.com
Answer: The "processing" could take a whole week. Shipment speed depends on DHL. Something in the range they are promising (3-5 days)
Answer: I would maybe start the ball rolling with Paypal. This is the thing, if no issues then they great, any issues and they are more than useless.
Answer: From my experience, they are. Here are some tips for ordering from GeekBuying safely: Only purchase products from GeekBuying's official website. Carefully read the product descriptions and reviews before making a purchase. Use a payment method that offers buyer protection, such as PayPal or a credit card. Be prepared for the possibility of long shipping times. Contact GeekBuying's customer service immediately if you have any problems with your order. If you are considering ordering from GeekBuying, I recommend that you do your research and weigh the risks and benefits carefully.
Answer: I would strongly suggest not buying from them. If you have any problems with the product, they will refuse to refund.
Answer: Yes, GeekBuying offers cash on delivery (COD) for orders to some countries. Here are the countries where COD is available: Saudi Arabia United Arab Emirates Kuwait Oman Qatar Bahrain If you are considering ordering from GeekBuying using COD, here are some things to keep in mind: COD orders are subject to a handling fee of $10. The maximum order amount for COD orders is $1,000. COD orders are typically processed and shipped within 2-3 business days. COD orders are delivered by DHL or FedEx. You will need to pay the full amount of the order to the delivery person upon delivery. If you are ordering from a country where COD is not available, you will need to pay for your order using another payment method, such as PayPal or a credit card.
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
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