GeekbuyingReviews 955

I had the same problem with two different shops. First i bought an android tv box (Alfawise Z28 Pro) from gearbest which worked only for one day. I send them email and they answered very fast and after the suggestions from them didn't work they offered me only one day later full refund. GEARBEST AFTER SALE SUPPORT 10/10. After one month a made the mistake ordering from geekbuying because of the european warehouse. I ordered H96 PRO Plus for 67.76.The item worked well for two weeks, but suddenly stopped working. I contact them with photos and videos and after one week they answered with a typical email, i answered back that the item still dont work and thats it. After two months and many emails to them i am still waiting for a response. GEEKBUYING AFTER SALE SUPPORT 0/10. They don't even answer.

My first time shopping in geekbuying and is proven to be fantastic experience.

Delivery took sometimes using registered Airmail but I switched from Mobile site to full site and discover a very nice express shipping using TNT EXPRESS to south Africa for just 12 USD. I chose it and to my greatest surprise the package was delivered in perfectly wrapped parcel for 3 working days, no tax, no custom duty.

Again I had a problem with first Bluetooth speaker I ordered, I made I short video to show them. Through contacting the company Tronsmart and geekbuying, they offered me full refund.

I will really continue shopping in this online store until something otherwise happens which I highly doubt.

This site took my payment and never updated my order status. When I emailed them two weeks later, they said my product was out of stock indefinitely and I could order something else or have a refund. I asked for refund, and they ceased communicating with me. Meanwhile, the product I ordered is still being offered on their site and had even gone on sale... how is it on sale if is not available? Terrible customer service and fraudulent business practices, lots of bad reviews mixed in with their good ones, but many shady sites submit positive reviews for themselves to try and swindle your trust. Recommend not using them.

I am very pleased with geekbuying suport, they have respont to me very fast, good comunication and fast respond to my question

Item I paid for by Paypal and it arrived DOA.
I wrote to them the same day and for the next few days.
No response.
I Contacted Paypal and opened a "Paypal Case" against them.
NOW they finally responded.
They asked me to send them pictures and then -mail item back to China ( registered mail- cost $39).
They refused to pay for shipping back to China ( which they promised they would- in their "Return Policy "statement. So far- they have not refunded cost of item. Complete disregard to client's messages.
These are BAD "hombres" in China.

I bought a laptop from them. They lied about the value of the item on the customs form and my laptop got held at the custom for over a week now. When I wrote to GeekBuying why they lied on the form (they said the item costed 32$ when I paid 1,157$ for it); they answered that they had to do so because every country's customs are different and they had to put the lowest amount possible to avoid me the taxes duties! Which is total BS in my opinion. They are reluctant to do anything about it or help DHL clear my package. All I can do is wait and there is no way to cancel the purchase neither. The answers from the support service is written in a very bad English I can barely decipher.

Excellent, fast shipping, plus great and honest support for after buying. I Bought a products which was defective and they refunded. Honest dealer.

Excellent, very fast shipping, plus great and honest support for after buying. I recommend.
Bought two products, one was great the other was defective and they did a refund. Honest dealer.