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Geekbuying

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Geekbuying Reviews Summary

Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.

service
137
value
124
shipping
130
returns
102
quality
119

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Spain
1 review
0 helpful votes
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Mi8
July 8, 2018

Vamos a dejarlo en un trato nomal, eso si son super lentos, realice el pedido y lo cancele, todo muy lento con ellos, pero por lo menos lo cancelaron.

Date of experience: July 7, 2018
Mexico
1 review
0 helpful votes
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Very good response
July 5, 2018

It is a very good page for shopping, but the support they offer is a bit slow, but I guess it will depend on the region where the purchases are from. Here in Mexico it takes 8 to 10 hours to respond, but the support is very good.

Date of experience: July 4, 2018
Spain
1 review
0 helpful votes
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Tienen un servicio de Atención al Cliente excepcional. Recomiendo utilizar esta web para realizar buenas compras. 100% seguro.

Date of experience: July 4, 2018
Japan
1 review
0 helpful votes
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I ordered one thing and noticed it is not an inyernational version. I got a contact with the service section and I was able to cancel it.

Date of experience: July 3, 2018
Portugal
2 reviews
3 helpful votes
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Good News!
July 3, 2018
Updated review

2018-07-03 received mail from geekbuying offering a new camera but in return have to change this review.
I Give 1 more star as good will for now.

Date of experience: July 3, 2018

Horrendous after sale service!
June 21, 2018
Previous review

Horrendous after sale service!

Nice camera but with serious sound problem!
Had to send back for repair and that's when the nightmare starts with lack of response or with no serious information, the only thing they says is "we will ask our workmates to..." after 20 days they received the camera still the same response and no confirmation that they received it and/or repair it.
After 1 mount they confirm the reception and take 2-4 week more for repair!
Next months go on vacation and will not have my camera on time!

2018-06-21 no news or reply from you like you promises
2 months have passed and nothing...

Date of experience: June 21, 2018
Portugal
1 review
0 helpful votes
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Very bad service
July 2, 2018

I have a problem with my tablet (regular 1 month use of teclast T10) and the after sales service's terrible! They don't read your emails and ask you what you have allready sent... Two weeks of emails and no solution yet... Order from Spain and they want me to send it to China on my own expenses... My advice? Don't buy from them!

Date of experience: July 2, 2018
Spain
1 review
1 helpful vote
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I have bought several items to this shop, with no problems. Last one I contact them asking for an invoice, and they sent it to me next day, without setbacks

Date of experience: July 1, 2018
Romania
1 review
0 helpful votes
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Kudos for aftersale
June 28, 2018

I ordered a camera from them. I chose a package with extra windshield mount but it did not came in the package. I talked with them and then they sent a new cup. That was unexpected. And i must say i'm impressed.

Date of experience: June 28, 2018
Australia
1 review
0 helpful votes
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Excellent
June 27, 2018

Excellent customer service fast delivery to Australia recommend to anyone. Bought few items also recommend to my friends

Date of experience: June 26, 2018
Iceland
1 review
1 helpful vote
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Dont shop with them
June 21, 2018

They will take 10-15 days to ship out your order, Big chance that it will be the wrong item. The wrong item you recieve is always cheaper then what you pay for, Sometimes you will get a partial refund and pay for the item you did not order.
To get a refund you will have ship out the product back to them and pay for any shipping damage that might occur. This will take over a month

Date of experience: June 21, 2018
Canada
1 review
2 helpful votes
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Ordered a product and i am still waiting for it. It has been 3 months!
Money is gone, stolen by geekbuying!
Worst site on earth. Do not buy here!

Date of experience: June 16, 2018
Canada
1 review
0 helpful votes
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It looks nice
I've reached out to the vendor the day I received it. No word. Next day, reached out to geekbuying after sales support. No response.

1. From power on, to the windows login is almost 50 seconds. Maybe I can take that, but the fact that the screen is blank for more than 30 seconds is bad. I tried to reset windows but after a long wait it complains it cannot reset the system.

2. I want to enter bios setup, but if I press escape or any of the function keys after powering on, nothing happens, just blank empty screen. And it's indefinite.

https://www.youtube.com/watch?v=0qgNKkZWlE4
https://www.youtube.com/watch?v=UpeGbw9gC64

Date of experience: June 15, 2018
Morocco
1 review
0 helpful votes
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The site is more than good and the service is great beyond sales and they solve with you any problem in a friendly way

Date of experience: June 13, 2018
Italy
1 review
0 helpful votes
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I bought various products from Geekbuying and I always felt good, good products at good prices. I had problems with a TV Box, I contacted the post purchase assistance that were very fast and professional and they solved the problem. I recommend this site of purchase both for the products and for their assistance.

Date of experience: June 13, 2018
Malta
1 review
0 helpful votes
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I had a problem with an android phone I purchased being an unlucky malfunction, when I contacted them bout the problem they gave me all the information about the shipping. After having sent the shipping and giving them the tracking there was a period of time where I didn't hear back from them which drove me to contact them, when they confirmed they had it. The repair was quick and the phone was sent off quickly however I didn't receive my tracking number until I myself sent an email. They have very good customer service that are quick to answer however (probably due to the bulk of orders) you will have to check up on your repair as they wouldn't reach out first.

NOW THAT I HAVE RECEIVED THE PHONE FROM REPAIR I HAVE NOTICED NOTHING WAS ACTUALLY FIXED AND THE PROBLEM HAS PERSISTED WITH MY FRONT CAMERA.IT SEEMS THEY HAVE NOT TRIED TO REPAIR MY PHONE. I WAS THE UNLUCKY BUYER THAT RECEIVED A DEFECTIVE PRODUCT AND NOTHING HAS BEEN DONE TO FIX IT.

Date of experience: June 9, 2018
France
1 review
0 helpful votes
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Suite à un achat sur le site; mon produit à la réception présentait des marques. Ma demande au service après vente fut traité rapidement et une solution efficace à été trouvé

Date of experience: June 4, 2018
Spain
1 review
0 helpful votes
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Quick solution
June 5, 2018

I had a problem with a MXR PRO box TV compared in Geekbuying, after a few days it stopped working. I contacted Geekbuying and they responded very quickly with some suggestions that did not work. Again I contacted them and they offered me a 30% refund or shipping to China for their repair. I am satisfied with your Customer Service as they always provide solutions. I recommend it. Thank you very much

Date of experience: June 4, 2018
Croatia
1 review
0 helpful votes
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Service Cloud
June 2, 2018

Wery good prices and fast delivery, I had a problem with goods buyed, problem resolved in 48 hours:-)

Date of experience: June 1, 2018
Germany
1 review
1 helpful vote
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Friendly customer service who quickly look for a customer-friendly solution. Friendly contact - can recommend the shop Geekbuying.

Date of experience: May 25, 2018
Italy
1 review
3 helpful votes
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If you are a lucky person, probably GeekBuying is the best site where buy, but if you are not so lucky, maybe amazon is a better choice.

Few months ago, I bought three android tv box mecool m8s pro w for 32.66 each, but unfortunally one of them has decided to stop to work despite I used it only two or three times, maybe the device is faulty.

After some questions on the issue, the customer service has offered me, first 10 and then an half price refund (16.33), alternativly they asked me to send them the tv box to repair it. Ok, I want a working box, I want to ship the tv box in order to be repaired:
- where? In China even if I bought it from the Italian warehouse. Why in china? I'm in EU, EU has strict rules about warranty, but Geekbuying has its own rules.
- how? GeekBuying has reqested to ship with the cheaper untracked available shipment, probably in this way it can get lost easly

Honestly I accepted the half price refund but GeekBuying has cheated me, I paid 16.33 for an unwanted ornament. Personally I'll never buy from Geekbuying and I'll reccomand the same to all.

Date of experience: May 25, 2018

From the business

Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
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