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Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.
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It is a very good page for shopping, but the support they offer is a bit slow, but I guess it will depend on the region where the purchases are from. Here in Mexico it takes 8 to 10 hours to respond, but the support is very good.
Tienen un servicio de Atención al Cliente excepcional. Recomiendo utilizar esta web para realizar buenas compras. 100% seguro.
I ordered one thing and noticed it is not an inyernational version. I got a contact with the service section and I was able to cancel it.
2018-07-03 received mail from geekbuying offering a new camera but in return have to change this review.
I Give 1 more star as good will for now.
Horrendous after sale service!
Nice camera but with serious sound problem!
Had to send back for repair and that's when the nightmare starts with lack of response or with no serious information, the only thing they says is "we will ask our workmates to..." after 20 days they received the camera still the same response and no confirmation that they received it and/or repair it.
After 1 mount they confirm the reception and take 2-4 week more for repair!
Next months go on vacation and will not have my camera on time!
2018-06-21 no news or reply from you like you promises
2 months have passed and nothing...
I have a problem with my tablet (regular 1 month use of teclast T10) and the after sales service's terrible! They don't read your emails and ask you what you have allready sent... Two weeks of emails and no solution yet... Order from Spain and they want me to send it to China on my own expenses... My advice? Don't buy from them!
I have bought several items to this shop, with no problems. Last one I contact them asking for an invoice, and they sent it to me next day, without setbacks
I ordered a camera from them. I chose a package with extra windshield mount but it did not came in the package. I talked with them and then they sent a new cup. That was unexpected. And i must say i'm impressed.
They will take 10-15 days to ship out your order, Big chance that it will be the wrong item. The wrong item you recieve is always cheaper then what you pay for, Sometimes you will get a partial refund and pay for the item you did not order.
To get a refund you will have ship out the product back to them and pay for any shipping damage that might occur. This will take over a month
Ordered a product and i am still waiting for it. It has been 3 months!
Money is gone, stolen by geekbuying!
Worst site on earth. Do not buy here!
It looks nice
I've reached out to the vendor the day I received it. No word. Next day, reached out to geekbuying after sales support. No response.
1. From power on, to the windows login is almost 50 seconds. Maybe I can take that, but the fact that the screen is blank for more than 30 seconds is bad. I tried to reset windows but after a long wait it complains it cannot reset the system.
2. I want to enter bios setup, but if I press escape or any of the function keys after powering on, nothing happens, just blank empty screen. And it's indefinite.
https://www.youtube.com/watch?v=0qgNKkZWlE4
https://www.youtube.com/watch?v=UpeGbw9gC64
The site is more than good and the service is great beyond sales and they solve with you any problem in a friendly way
I bought various products from Geekbuying and I always felt good, good products at good prices. I had problems with a TV Box, I contacted the post purchase assistance that were very fast and professional and they solved the problem. I recommend this site of purchase both for the products and for their assistance.
I had a problem with an android phone I purchased being an unlucky malfunction, when I contacted them bout the problem they gave me all the information about the shipping. After having sent the shipping and giving them the tracking there was a period of time where I didn't hear back from them which drove me to contact them, when they confirmed they had it. The repair was quick and the phone was sent off quickly however I didn't receive my tracking number until I myself sent an email. They have very good customer service that are quick to answer however (probably due to the bulk of orders) you will have to check up on your repair as they wouldn't reach out first.
NOW THAT I HAVE RECEIVED THE PHONE FROM REPAIR I HAVE NOTICED NOTHING WAS ACTUALLY FIXED AND THE PROBLEM HAS PERSISTED WITH MY FRONT CAMERA.IT SEEMS THEY HAVE NOT TRIED TO REPAIR MY PHONE. I WAS THE UNLUCKY BUYER THAT RECEIVED A DEFECTIVE PRODUCT AND NOTHING HAS BEEN DONE TO FIX IT.
Suite à un achat sur le site; mon produit à la réception présentait des marques. Ma demande au service après vente fut traité rapidement et une solution efficace à été trouvé
I had a problem with a MXR PRO box TV compared in Geekbuying, after a few days it stopped working. I contacted Geekbuying and they responded very quickly with some suggestions that did not work. Again I contacted them and they offered me a 30% refund or shipping to China for their repair. I am satisfied with your Customer Service as they always provide solutions. I recommend it. Thank you very much
Wery good prices and fast delivery, I had a problem with goods buyed, problem resolved in 48 hours:-)
Friendly customer service who quickly look for a customer-friendly solution. Friendly contact - can recommend the shop Geekbuying.
If you are a lucky person, probably GeekBuying is the best site where buy, but if you are not so lucky, maybe amazon is a better choice.
Few months ago, I bought three android tv box mecool m8s pro w for 32.66 each, but unfortunally one of them has decided to stop to work despite I used it only two or three times, maybe the device is faulty.
After some questions on the issue, the customer service has offered me, first 10 and then an half price refund (16.33), alternativly they asked me to send them the tv box to repair it. Ok, I want a working box, I want to ship the tv box in order to be repaired:
- where? In China even if I bought it from the Italian warehouse. Why in china? I'm in EU, EU has strict rules about warranty, but Geekbuying has its own rules.
- how? GeekBuying has reqested to ship with the cheaper untracked available shipment, probably in this way it can get lost easly
Honestly I accepted the half price refund but GeekBuying has cheated me, I paid 16.33 for an unwanted ornament. Personally I'll never buy from Geekbuying and I'll reccomand the same to all.
Answer: Hi Customer Maybe you could contact us here according your problem [email protected] About payment failure, invalid coupon, duplicated orders, cancel orders, report error [email protected] About change address/shipping method, order status, tracking information, custom clearance [email protected] About missing item, wrong item, defective item, item problems Best regards Geekbuying.com
Answer: Hi Robert Thanks for your question. Here we checked the parcel has been delivered to you, hope you can satisfied with it. Thank you. Geekbuying.com
Answer: Hi Customer, we check our colleague has arranged the refund for you already, whether you have received it or not For more information, please feel free to contact our colleague here with your order number:[email protected] Best regards Geekbuying.com
Answer: The "processing" could take a whole week. Shipment speed depends on DHL. Something in the range they are promising (3-5 days)
Answer: I would maybe start the ball rolling with Paypal. This is the thing, if no issues then they great, any issues and they are more than useless.
Answer: From my experience, they are. Here are some tips for ordering from GeekBuying safely: Only purchase products from GeekBuying's official website. Carefully read the product descriptions and reviews before making a purchase. Use a payment method that offers buyer protection, such as PayPal or a credit card. Be prepared for the possibility of long shipping times. Contact GeekBuying's customer service immediately if you have any problems with your order. If you are considering ordering from GeekBuying, I recommend that you do your research and weigh the risks and benefits carefully.
Answer: I would strongly suggest not buying from them. If you have any problems with the product, they will refuse to refund.
Answer: Yes, GeekBuying offers cash on delivery (COD) for orders to some countries. Here are the countries where COD is available: Saudi Arabia United Arab Emirates Kuwait Oman Qatar Bahrain If you are considering ordering from GeekBuying using COD, here are some things to keep in mind: COD orders are subject to a handling fee of $10. The maximum order amount for COD orders is $1,000. COD orders are typically processed and shipped within 2-3 business days. COD orders are delivered by DHL or FedEx. You will need to pay the full amount of the order to the delivery person upon delivery. If you are ordering from a country where COD is not available, you will need to pay for your order using another payment method, such as PayPal or a credit card.
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
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