On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Geekbuying Reviews Summary
Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.
We monitor reviews for authenticity
A nice experience at Geekbuying, prices are really low and customer service is quick and very helpful.
Order number: *******
I was charged the amount without stock and they didn't advice me until I asked, but the customer service was excellent, hence my four stars.
Great service and aftersale support!
"After 4 years of shopping with Geekbuying I want to recommend this store, because they have lowest prices on the market, and excellent technical and after sale support. I will buy in future from this store"
Ordered # *******.
Impressive service, full refund for lack of updating of data in the system by the carrier.
Well there Jennifer "Customer Service Representative
Geekbuying " for support, I'll be back soon for next purchase!
It was a very nice experience when shopping from geekbying I get my first smartphone it's a very competitive price and the customer service is so helpful thanks you do a great job
Something went wrong during ordering, they helped me very well and i got my money back. I made a new order of the same product.
Awesome shop, they accept my return for the item that has something do not correct with the description, exchange me for an item I want, with great support and on time!
Excellent service did not have the product in stock but always kept me informed of the order process and once it was in stock I received it in 2 days, totally recommended the geekbuying service
I had ordered 1 phone on Monday and then on Tuesday I canceled the order and placed an order for another phone the same day. As one of my orders are being refunded a few days later I learn of a new phone coming out in two weeks. So I end up contacting Geekbuying and requesting cancelation due to a newer model and they promptly stopped the order and refunded that order as well. Please note that I am in the US and it takes a day to reply sometimes due to timezones. They are useful in identifying if the phone would be worth using as I am not a Chinese speaking individual. These phones are hard to get in the US and other sites sometimes don't have enough to go around. I am glad I found this site which seems to always be in stock.
I recently purchased a microSD card from GeekBuying. Unfortunately after 1-2 months I did't receive my order. I contacted GeekBuying, and Jennifer, the customer service rep, jumped in immediately to help. She traced my delivery status and provided updates. Later on when she realized it might have been lost during the shipping, she offered full refund of cost. I was so impressed by her service and quick responsiveness. Fully understand accident like missing during transition may happen. What really matters is how to take care of customers after. I am convinced that GeekBuying do have customer first in their mind.
Will shop again. Highly recommended.
I ordered smart watch, but they haven't shipped it after 12 days from my payment confirmation. They asked me 5 star rating for 4% coupone code for my next purchase.
Great company, great products and a great service team, congratulations, I was very satisfied, definitely I will buy again from them.
Thanks Jennifer
I purchased a tablet from this company, and it was not working correctly. They kept in touch with me through out the entire process of finding the problem. They gave a a partial refund on the tablet, which i was happy with. I will purchase from them again.
Very low prices, actually the lowest I have found so far. I like the shipping services but the customer services (Jennifer) in this case responded very fast. Provided a answer and not something vague, unhelpful. I will probably recommed this website to other people as well. I had recieved one item and decided to make my second purchase. Satisfied with the services so far.
I am very happy with the service and the order received. Especially with my commercial assistant (Jennifer). I recommend it a lot.
I bought a product and I canceled one because of my personal reason.
But they did my cancel order generously!
Their support is very good! I promise I will buy products in my future.
The communication with them has been a completely waste of time. Do not use this website in order to buy any product! They only care about money. PayPal has helped me a lot.
I interchanged 4 emails with them according an shipment address change due to an extra fare for a "Remote area".
In less than 2 days everything was solved and they prior my shipment.:-)
Fast delivery, excellent support information during purchase and post-sales. I place several orders with them and always respond properly
Die Bestellung wurde von einer nicht autorisierten Person ausgeführt und die Lieferung hatte noch nicht begonnen. Das Geld war schon via... bezahlt so das ein Kaufvertrag zustande gekommen war. Auf meine Nachfrage hin zwecks Storno der Order und Rückerstattung wurde innerhalb von 32Std. Reagiert und mir ist die Zahlung zurück erstattet worden ohne Bearbeitungsgebühren.
From the business
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorte...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members