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Geekbuying Reviews Summary
Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.
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Good communication tracking numbers provided and received parcel 3 days later. Not bad for service to other side of the world.
Thank you
One of the better sites to buy, very fast and efficent. With a great customer service. Special thanks to Jennifer for her help :)
Gracias a Jennifer por resolver muy rápidamente un problema con un producto no acordé a mi petición y mejorable la web de GeekBuying con productos que en realidad no están disponibles.
Placed an order for a Xiaomi Mi Box 3 device. After 5 days of no information or communication from them, they decided that I needed to pay another US$27 to have my order processed.
Cancelled order, still waiting for a refund, which is slow and hasnt moved.
No way to contact customer service to raise a ticket, the tickets I have raised won't get a response.
Buenos dias
Voy a contar mi experiencia de compra en Geekbuying que cuando tuve algun problema siempre han estado ahi con comunicacion directa para resolverlo.
Asi que no puedo decir cosas buenas de esta tienda.
-rapidez en el envio
-fiabilidad de los productos
-buena comunicacion postventa
My review has to do with my wrong decision about payment method. Once i saw i had a wrong payment method i start sending mails to change it. Thank God Shirley (customer service) took care of my order and put it un the right place. Thanks Shirley
Dear Geekbuying.com Customer Service,
I had received my Tronsmart Speak yesterday. It was exactly the same as my order and its quality was quite excellent. I appreciated so much especially the quality of your service provided to me.
Thank you so much,
Seth Sayon
Excellent web, good prices with a lot of promos. Really nice after sale support (Ms. Jennifer was really helpful).
I made some mistakes in my shipping address, and Jennifer (Customer Service Representative) resolved the problem really fast. Also she changed the shipping method to avoid that I pay local customs taxes. Really fantastic service and really fast response.
I will buy again for sure
Ms Jennifer from Geekbuying website has helped me from the very first moment in the situation of having ordered.
She have helped me in all the prices by email. I ask and they answer if I had any issues they quickly find a way to solve it with the order *******.
I had a lot of question and they kindly answered me everything, they resolved all my doubts, I am really happy with them
I really love Geekbuying.com. My friend introduced me to this while I was planning to Amazfit Pace. He ordered it from Geekbuying, so I follow the same and ordered same product. I received it in within 10 days, even though option I choose was telling about 15 days minimum for shipping. After that I planned to upgrade my watch and ordered Amazfit Stratos on Geekbuying. Again, I got it within 8 days with free delivery. Now I fully trust this site.
Prices are reasonable and discounts are better than other websites. For example, I have ordered MI Pad 4 for 296$ (Inc Shipping + insurance). Other sites are charging 350$ for that. No wonder I'll go for Geekbuying.
Support staff is also helpful. Got response for my query within couple of hours span. No wonder I'll recommend them to everyone.
I bought mobile phone on Geekbuyin web store, but i misread particulars and phone was not ussable for my country. Mr. Phice, Customer Service Representative offered return and refund so I sent back the phone to EU warehouse and on my surprise after few days I received fulll amount on my account.
Thank to Geekbuying staff for quick response and quick solution to my case. I bought there some other item and never had any problem with quality and service. Once again five stars for above mentioned company and staff.
I placed an order of a cellular which my wife doesn't like. After contacting with Geekbuying, I get the full refund without any problem.
Super Kommunikation mit Jennifer. Hat alles wunderbar geklappt. Jederzeit wieder.
Guter Verkäufer...
I ordered a Xiaomi phone, customer service is very kind and professional. They helped me to solve a small problem that I had. Recommendation for GeekBuying!
I bought a tv box device from GeekBuying.com on arrival it was defect as it didn`t work i contacted them they only offer to repair it but then I must pay again the shipping costs that is a total of $120 and they only offer $20 they do not even want to refund me this is the worst online store that doesn`t commit to their online promises i will not that any person use their services as they are a complete scam service
Hello Wickus,
We apologize for the inconvenience it have caused you.
For this case, our aftersale colleague has provided a new offer for you, kindly check your email.
Best Regards,
Geekbuying Service Team
My experience has been great so far. When I had an issue they resolved it and followed up a week later to make sure things shipped. I have no complaints so far.
Perfect attention, I made a mistake buying a smart phone that I don't need. And they refund the money out the bought.
From the business
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear James,
We are sorry for the problem you go through.
We have sent the solution to your email, kindly check it.
Sorry for the hassle you go through again.
Best regards,
Geekbuying