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Geekbuying Reviews Summary
Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.
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The product that I ordered was discontinued. Shirley from customer cancelled the order and a refund was sent.
I had an issue with a Tronsmart charger that I purchased from them. Emailed them my concerns and they responded promptly and processed a refund. If you're having issues with products that you've purchased from them, do not hesitate to contact them.
They are there to help.
Me gusta mucho su rápida atención y como resuelven los problemas.
Mi pedido se retraso pero aun así me solucionaron ese problema, responden rápido los correos electrónicos sobre mis dudas o quejas.
The article I ordered was delayed so I
Decided to contact customer service in my case, Jennifer Service, she
Kindly answered that the article will be available in 1-2 business days
And will be sent as a priority.
This is the suggested E-Shop site from Smartphone manufacturer Ulefone (http :// ulefone.com/ buy. Html).
Obviously online scam/fraud from Ulefone and Geekbuying to steal customer's money.
They took money (order No. *******) for Ulefone Smartphone and now both playing stupid.
I have sent tons of e-mails to both and nobody is answering.
Even the order vanished and I can't get the status or cancel and request the money back.
Shame on you Ulefone!
Shame on you Geekbuying!
I bought One plus 3, which turned out to be refurbished although they assured me that the brand was new. In addition, the phone does not want to turn on or recharge at all. I feel cheated.
Dear Customer,
Thank you for your purchasing from us.
We apologize for the inconvenience it have caused you.
Kindly let us know the order ID to check further details.
If you receive your product, it's ok to send it back to our EU warehouse for a full refund if you don't like it or it has quality problems.
We will share the shipping fee (for quality problem).
Sincerely Yours
Geekbuying Service Team
OnePlus 3 I bought turned out to be a fake one. The screen and housing have been replaced with non-original ones and NFC sensor doesn't work at all even though the phone was sold as "brand new". After-sale service doesn't answer my e-mails. This shop is a fraud.
Dear Customer,
Thank you for your purchasing from us.
We apologize for the inconvenience it have caused you.
Kindly let us know the order ID to check further details.
If you receive your product, it's ok to send it back to our EU warehouse for a full refund if you don't like it or it has quality problems.
We will share the shipping fee (for quality problem).
Sincerely Yours
Geekbuying Service Team
I ask to cancel my order and refund.The response was really fast. After 2 days the order cancelled and the next day I take my money back.
I did not receive my product because there was no stock! But I have to say that the attention was perfect! The response to all my emails very quickly and totally honest with me. Refund as expected. Very good work, Corinne and Jessica. Keep working like this.
I bought a PC and paid express shipping costs because I needed it urgently. When I received it, it was defective so I contacted the after sale service. It took several e-mails for them to send me the information so I could send the PC back for inspection. They promised me a replacement as soon as they would receive the computer. It is now 10 days since, according to the tracking number, the computer was delivered and they still refuse to sent a replacement or give me a refund arguing that they have not received it!
This is very suspicious, I have the feeling I am being lied to and that I will never get my money back!
Hello Carles,
We do apologize for the inconvenience it have caused you.
We just got the news from our EU warehouse colleague that your returned package has delivered.
Kindly let us know do you still prefer a replacement or a refund.
For more details, please check your email.
Sincerely Yours
Geekbuying Service Team
Very quick and kind to give an answer and solve a question about the payment of my order. Good customer service!
Very kindness and the best thing, Shirley from payment sector solve things, I send message, I have some doubts and ask some things, Shirley answer every topic and solve my problem.
Geek buying is a failure. Absolutely pathetic service. Placed order and paid for expedited delivery. Supposed to be delivered in 7 days, 5 days past order still showing pending. Checked again and again with the customer service. They are putting blame on a person in their department who has to confirm with me on email about the order. That person whose English name is jessica, forgot to send me the email for confirmation on two consecutive days and then went off on a weekend. Live chat would blame everything on her. In the end I have been robbed off over a thousand dollars. I have no phone and I don't know if they will return my money. FRAUD FRAUD FRAUD.
Dear Customer,
We do apologize for the inconvenience it may have caused you.
Our Risk control department Jessica has checked your order again, the payment on your order is approved and we have processed it in priority.
Kindly check your email for more details.
Sincerely Yours
Customer Service Representative
Geekbuying
www.geekbuying.com
Buying electronics from overseas can be a nerve-racking affair. I have bought a few phones from Geekbuying now - mainly because they generally work out a bit cheaper overall than the main rivals selling the same, and I've never had an order not arrive.
However, my most recent purchase was the first to develop a fault that required me to use customer service. I was pleasantly surprised by the quick response to my emails, and arrangements were made for me to return the phone for repairs. There were, of course, postal charges involved - but when buying electronics from the other side of the world you have to expect that the significantly lower prices are going to come with some side-effects.
In the end, after the examination was equivocal over whether it was a fault or damage, I was offered a partial refund, which was agreed and paid within a few business days.
I have used them before, and will continue to use again.
I made the same order by my mistake three times. When I realized it, I found very easily the email, in which I had to mention it, the cancellation and the refund were very quick. The whole service was excellent!
Was my intention to cancel an order in Geekbuyng.
Customer service take care of cancellation and they honor all commitment's to refund my credit card.
Good job guys
Great prices and amazing service. I am totally satisfied! Communication with the service department is unbelievable, they are so supportive and clever. The price of the product i ordered was almost half of the price anywhere else. As i understand Geekbuying made a bulk purchase and passed the huge discount to the buyers. Great!
Purchased Teclast notebook was dead on arrival (keyboard work, lights on, but black screen). Nothing helps (bios unplug etc), fortunatelly it tooks only few days to clear situation with aftersale service. After we send back product, Geekbuying fully refund + reimburse $30 for extra expenses of shipping back. It was absolutely correct! Thank you again! I recommended strongly Geekbuying, especially for expensive items.
I ordered a few things from this site, and although one was over, they sent it to me from another storehouse with my chosen courier. Thank you!
It is polite and very good shop.
Even if I made a mistake in ordering, I corresponded immediately.
There is plenty of selections. Product shipping was also fast. I also want to use it if there is another opportunity.
From the business
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ivan,
Sorry for the late in response due to holidays.
Thank you for your information, we have approved your payment and your order will be sent out soon.
Any news will keep informed.
Sincerely Yours
Geekbuying
www.geekbuying.com