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Geekbuying Reviews Summary
Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.
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Low prices and excellent customer service! I recommend this shop to everyone! I needed to get in touch and I had a quick return!
I made a mistake with my purchase, customer service responded quickly and there was no hassle. Prices are always better on here than competitors, so I'll be shopping here again!
I purchased my tv box from geekbuying because it was $10 less than Ebay. It took almost 3 weeks to arrive and when it did arrive, it did not work. I went back and forth with geekbuying about the issue. They just kept saying "Don't worry, it will work" and gave fake trouble shooting guides. After 2 weeks of the run around they emailed me. They said we will give you $30 of the $50 because it would cost them too much to return it to China. They actually stole $20 from and admit it and said go ahead tell your bank we defrauded you, we don't care. I have all the emails to prove this. They are a complete SCAM! Don't buy!
Great customer service! Easy to reach the support team and receive response from them timely. Looking forward to see the item arrival.
Wish they had 7 stars.
I would gladly give them...
I was leaving for overseas
And I need it the phone that I have ordered from Geekbying. NOT ONLY... they did take care of my problem but they keep me informed along the way with 2 or 3 emails every 24 hours until I got my package about 8 hours a go... thank you very much for the overnight Express with DHL. I appreciate it... Thanks for the upgrade. You know how to do business and take care of your customers... your To customer service IS EXCELLENT... I don't know if there are any more business that operate with those kind OF ETHICS (any more) that they put customer satisfaction AHEAD of profit... THANK YOU Jenifer and your Team... in the future if I need something I WILL COME BACK TO YOU TO SEE IF YOU HAVE WHAT I NEED before I go any where else and make SURE that all my Friends know about your company... that's how (much). Happy I AM...
Thanks again.
STEVE K.
03/23/2019
I have purchased two phones from here and on both occasions, they have been fantastic. Great prices and quick delivery. On my third phone, I selected the wrong model and needed a refund. Within message, they had resolved the problem and processed a refund. Excellent service all round.
Unfortunately I made an order by mistake, but I did not know that my daughter had already ordered it. Then I asked if it was possible to cancel the order and they were very nice and 12 hours later I received confirmation that the order was cancelled.
Excellent Company are nice and precise, good and I thank them from heart.
I buy my Chinese stuff since some years here.
Good price for electronic device and pretty fast service.
The truth is that I am the kind of person who mistrusts online shopping. And above all I had a small problem with my account, but they solved it by providing immediate support.
I love geekbuying. Bought from them about 6 times, they're great.
Recommend buying from them every time!
I make an order and paid by pay pal, but didn't registered as customer in order to monitor the order status. Geekbuyng didn't send me any order confirmation and order status so the only proof of purchase is the pay pal transaction. How do I get info regarding the order? Some advice? I already wrote an email but no luck yet.
Invoice payment *******
We apologize for the inconvenience it may have caused you.
Your order has been sent out already on 2019/2/15 by DHL,
Detailed tracking information was sent to your email just now, kindly check it.
Regards, GeekBuying
I found what I was looking for and received it within the delay announced. I ordered by mistake twice the same product and the customer service reimbursed me without problem. Thanks.
Geekbuying did not honor the negotiation, more than two months waiting to receive a smartphone, I paid for the BR priority line freight, I also paid the shipping insurance, I asked to review the invoice to avoid customs problems, they ignored and sent an invoice with the information wrong, value and description does not match the device I bought, do not assume they made a mistake, say I do not want to pay for the fees, the device has stopped since 12/26/2018 at customs due to documentation, geekbuying only knows how to ask for it I wait and that the responsibility is not theirs, lack respect, lack to be honest with the client, it is not fair that they ignored my request for reviewing the documentation and now they leave me without the device for which I paid, I am waiting two months and nothing, Excuse me, I want the handset I paid for or my money back. At the time of purchase they fill people with guarantees, but when a problem arises they ignore the customer, shameful.
We checked that your package still not arrive unfortunately.
It is in customs clearance process.
The files for customs clearance was sent to your email.
Kindly check it.
Best Regards,
Geekbuying
I had a very nice experience with the purchasing of my new phone... Shirley and the whole customer service department followed and helped me from the beginning to the end, advising me for the best shipping method, and sending updates constantly about the shipping... A little initial delay in the shipping start has been amazingly fixed with a speed up of the shipping and the phone arrived in my hand exactly in time for my departure.
Thanks a lot Shirley, and whole Geekbuying Team for being so kind!
I didn't receive the earpods... It was send following the tracking but they couldn't deliver it... It was send back to shipper?
The shipping carrier didn't tell us what's the return reason, maybe due to the order address error or other reason.
For this case, we can help you apply for full refund to you now, for more details kindly check your email about it.
We sincerely apologize for the inconvenience.
Best Regards,
Geekbuying
www.geekbuying.com
Purchased item was out of stock. I canceled the order, and they promised to refund. After a month, they have some bank problem and can not refund in my bank account, they asked for paypal account and refund the money after a day.
I purchased a ears airpods, but I changed my mind before shipping. In two days they refund me the whole amount.
Order number: *******
They immediately responded to my order cancellation.
They just confirmed the reason easily.
Thank you so much.
My order number was *******.
Amazfit Bip, l'ho ordinato e pagato sabato sera, mi sarei aspettato una conferma d'ordine, così ho cominciato a scrivere mail chiedendo se l'ordine pagato fosse stato ricevuto. A sorpresa, mentre stavo scrivendo un'altra mail è arrivato il postino. Molto veloci, ma una conferma che è tutto ok, no? Sicuro che tornerò a comprare qui, sono comunque molto cortesi e veloci.
I purchased a Makibes BR3 smartwatch, but I changed my mind before shipping. In two days they refund me the whole amount.
From the business
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience it may have caused you.
Kindly let us know your order ID, one of our aftersale Representative will follow up with your case.
Best Regards,
Customer Service Representative