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Geekbuying Reviews Summary
Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.
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Before you buy something from them and even when you order, they are kind and everything is fine. But if you have any problem after your order, then forget about it, they are located in China and are not liabe for anything. They even threat their customer when you report any problem after your order.
I asked to have one of my orders cancelled and within a few emails back and forth, they refunded me.
Will use this site again next time i am in need.
I highly suggest people stay far away from this company. Once they have your money, they don't care if they sent you something defective and will do everything they can not to provide you with a refund or a replacement. My GeekBuying story: https://www.youtube.com/watch?v=vEWkvvVIIoU&t=1s
We are extremely sorry for the inconvenience, our after-sales service team will assist you to return your item back to our service center for full refund or exchange. Kindly check your email for more details. Regards, GeekBuying
I have always had the pleasure of shopping on this site.
But I must admit that this pleasure is combined with great serenity. Let me explain:
A little while ago, I placed an order and I'm wrong. I don't realize my misunderstanding until after the fact!
In a few exchanges of emails, I ask for the cancellation of my order. And in 3 exchanges, I get from the seller the total cancellation, as well as the refund.
Quick answers, a sales department at my disposal. What more could you ask for?
Thank you again for listening, and the pleasant outcome of the bad time I had put myself in.
See you soon, to continue a serene relationship with you.
Sincerely.
Geekbuying.com was a terrible experience. Its client support is by far one of the worst in many years that I buy online. In the event that your product is faulty you will find yourself in real trouble to get it fixed or replaced in a fair way.
I bought a Mi PRO Notebook from china and payed extra money to get it repaired in EU if something went wrong. Only after 3 months, I informed Geekbuying.com that the notebook was having a annoying electric shielding problem, and as time went by the problem worsen. 10 months after getting the notebook I sent it for repair in Poland and payed for the shipment. Unbelievably, after almost 2 months, several mails and telling me that the notebook was repaired I got the notebook back almost in the same FAULTY condition.
Finally they recognized Poland's office incompetence to fix the issue and when I insisted to resend the item back for a 2nd time they told me it was too expensive for them, offering me a 200 eur money back, on an item that cost me almost 800 eur.
One last important issue is that, in my opinion, when they sell from their base offices in Europe like Spain, Poland Germany and Italy they must comply with the 2 yr EU warranty for their products and services and they are illegally offering you 1 yr warranty only.
Geekbuying.com NEVER again... keep away.
We are sorry for any inconvenience. GeekBuying only offers 1 year warranty for Consumer Electronic products. The refund had been provided already and please kindly check your email for more details. Regards, GeekBuying
I was unable to track my parcel after the third day of it being shipped. I contacted Geekbuying about the issue, their customer service immediately looked into the issue and was able to provide my with some information. To the point i received my item shortly there after in good condition.
I want to take this opertunity to say thank you Jennifer Service. I wasn't sure how my experience would be I was pleasantly surprised how fast Geekbuying responded to my service request. Friendly and professional, I felt very supported because at no time did I feel like my problem was not important. It's nice to know that the costomer service department take thier job seriously.
Great customer service after buying some quadcopters from them.
Very good communication from the staff
I asked to change color of item and they did it easily! And they shipping very fast.
100% satisfied
Tuve un detalle con el cobro de mi pedido y me resolvieron de manera clara y muy rápida. Lo recomiendo ampliamente
Tuve un problema y me lo ha resuelto rapido y excelentemente. Recomiendo Geekbuying. Los productos estan a muy buen precio y hacen envios a Argentina ESTO es muy conveniente dado que nuestro Pais ahora permite el puerta a puerta con valores de hasta USD 50.
Found a pair of QCY T1 Pro earbuds at the cheapest rate, then the price reduced after my order for which they even gave me a partial refund. The customer support was excellent and shipped and delivered to India in two weeks.
Bought some iPhone cables with them, quality is great. Shipping is fast and price is affordable! Quite good supplier, will come again!
I purchased several products at very good prices, and reasonable delivery time.
When I needed the help of the customer service, especially canceling an order (which is not trivial in most shopping sites) i got a decent and efficient fast service.
Unfortunately I had my order misplaced by the post office, however, I received an excellent service to solve the incident, thanks for the geekbuying team!
I ordered a wrong product, the service immediately cancelled my order and provide me a full refund.
Good customer service
Thanks
Supplied defective Xiaomi scooters - brake issues which caused safety issue from day 1. Based in China with slow, unresponsive and deceitful CS service. Refusing to collect and refund scooters.
Do not buy from them.
Dear Paul P.,
We are sorry for the inconvenience.
Please email to [email protected] to apply for a warranty.
Once again, we are sorry for hassle that we made.
Best Regards,
Geekbuying.com
I ordered a wrong product, the service of payment helped me, immediately cancelled my order and provide me a full refund.
Good customer service!
1 Day after my Order I wanted to Cancel it and asked for a refund. No Issues with that! Great Customer Support.
From the business
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for the inconvenience. Kindly let us know the order ID to check further details regarding your order. One of our customer service representatives will reach you via email shortly. Regards, GeekBuying