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Gear Elevation Reviews Summary
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Gear Elevation has awesome products at great prices. The staff is super efficient and friendly and go out of their way to clarify and/or rectify any situation. It is an absolutely pleasurable shopping experience every time. Thank you for such great service.
If I could give zero stars I would. I waited 5 weeks for the $99 body pillow I ordered. It arrived horribly packaged. When removed from the package there were gaps in the pillow and I was unable to smooth the filling. The item was completely unusable. After multiple emails I finally received the return policy which indicated I was responsible for return shipping which was $60. Gear Elevation offered me a 50% discount to retun the item so my out of pocket cost to return it would be $10 more than keeping it. It is now in the garbage and I basically donated $50 to this company. Furthermore, they seem to filter bad reviews and hide their refund policy when purchase is being made. STEER CLEAR!
Hi Randi, we would like to sincerely apologize for your recent experience. We're also sorry to hear you were less than satisfied with the product. We appreciate you sharing your experience so we can improve moving forward. If you have further questions or concerns, please reach out to us at [email protected] or call us at 888-353-8373. We’ll work with you to resolve any issues you have with the product.
I received a defective product from this company and when I contacted them for my money back nothing
Hi Sharon, thanks for leaving a review! We would like to apologize if your experience at Gear Elevation didn’t quite match your expectations. We're also sorry that the product received was defective. We still love to catch up and we would like the opportunity to investigate your feedback further. Please reach out to us at [email protected] or call us at 888-353-8373. We’ll work with you to resolve this issue.
I bought an item. Then somehow got signed up for this $18.95 monthly bill to be in some membership. My product was grossly misrepresented. I've added pics. Took along to arrive then sent thisTrash. One pic is what I ordered. The other is what I received. These people should be in jail
Hi Lonnie, thanks for leaving a review! First, we would like to apologize for your recent experience. We're sorry to hear that the product you received didn’t match your expectations. We are extremely sorry for the delay in delivery of your order. Тhere were several unexpected circumstances that impeded the delivery of the item on time. In reference to the $18.99, when you purchased an item, you might have checked a box indicating that you’d like to become a part of the exclusive Gold membership. For future reference, you have actually option to uncheck the box if you don't wish to be part of the program. We love to catch up and we would like the opportunity to investigate your feedback further. Please reach out to us at [email protected] or call us at 888-353-8373. We’ll work with you to resolve this issue.
They advertise on website shipping in USA. Untrue. After waiting for a week I finally got a tracking number locating package in China. Informed by email shipping takes 30 days. Still waiting to see if I actually receive anything after making a $200 purchase. My fault. I should have done better research.
Hi Shelly, thanks for leaving a review! We would like to apologize your experience at Gear Elevation didn’t quite match your expectations. We’re actually owned and operated in the US, and we have manufacturing facilities in the US, Philippines, Europe, and China. Since our products have been in such high demand our US stock runs out as soon as we restock, so it looks like we’ll need to ship directly from our manufacturing partners to save our customers as much time & money as possible. No worries! We always make sure that our customers will received their orders that they paid for and we are doing our utmost to speed up the delivery. If you have any questions or concerns, please reach out to us at [email protected] or call us at 888-353-8373.
This company is deceptive so don't buy anything from them if you will get charged every month without your consent. I was charged $18.99 every month for five months after I bought their useless, does not do anything for anyone especially not take out toxins from your body through the soles of your feet, ion foot detoxer... that I paid $159.99 for nothing for... very expensive foot tub that's plastic made in China. This company should go out of business because they are robbing people of the hard earned income and ought to be ashamed of themselves. I put their device in the sink filled with water, added the salt, plugged in their device and you know what happened? The same thing it dude hen my feet were in the foot tub. Rusty disgusting water appeared the same as it did when I had my feet in it... the disgusting water appeared in four stages in the sink same as in the foot tub! It is toxic for you to use their product! No one should soak their feet in rusty water and hopefully you doing have open cuts or wounds or you will be poisoned from their product! So far they say I opted in for that monthly membership BUT I DID NOT BECAUSE I NEVER SAW ANYTHING ABOUT IT WHEN I CHECKED OUT NOR DID I GET AN EMAIL WELCOMING ME TO THEIR MEMBERSHIP! So beware if this company they are deceitful! Btw I used PayPal to pay for the item and their unwanted membership fee was also taken via PayPal. There are numerous complaints about them too!
Hi Ceriena, we would like to say sorry for all the inconveniences and your experience didn’t match your expectations. In reference to the $18.99, when you purchased an item, you might have checked a box indicating that you’d like to become a part of the exclusive Gold membership. For future reference, customers has actually an option to uncheck the box if you don't wish to be part of the program. We also understand you are skeptical about the Ion Pure because of the water still changing colors even without the feet in the tub. Let me help clear things up! There are a few things to consider. During a foot bath session, the array interacts not only with the feet but also with the contaminants and salts in the water. Ions don’t play favorites, they neutralize the charged particles in the water as well as the toxins in the body. The color change in a tub without feet comes from the interaction with the water along with some debris from the stainless steel plates as they degrade during the ionization process.
You can go to this link to know more about the color change: https://gearelevation.com/blogs/news/what-does-the-detox-foot-bath-color-change-mean
We also share a wealth of in-depth information on the Ion Pure. Breaking myths, and on how the process works on our blog here:
https://gearelevation.com/blogs/news. If you have any questions or concerns, please reach out to us at [email protected] or call us at 888-353-8373. We’ll work with you to resolve any issues you have with the product.
This company is some crook's. Never sent me all of my items that I had ordered an than signed me up for some stupid gold membership that I don't even recall excepting. Don't do business with them.
Hi Daniel, thanks for leaving a review! We would like to sincerely apologize you did not receive all the items you ordered. Please reach out to us at [email protected] or call us at 888-353-8373. We’ll work with you to resolve this issue. We'd also want to apologize about the gold membership subscription. When you purchased an item, you might have checked a box indicating that you’d like to become a part of the exclusive Gold membership. For future reference, you have actually option to uncheck the box if you don't wish to be part of the program.
Hi i have been waiting for my foot bath for 12 months now and i have send over 30 emails so do i have to come to usa to pick it up
Hi Lyall, thanks for leaving a review! We sincerely apologize if you have not gotten your foot bath. This isn't our norm and it's absolutely not acceptable. We still love to catch up and we would like the opportunity to investigate your feedback further. Please reach out to us at [email protected] or call us at 888-353-8373. We’ll work with you to resolve this issue.
I ordered one health item, and somehow they had enrolled me into an auto pay for some kind of membership that I had no intention of getting. When I discovered the error they refused to refund my money, even though no services or goods were delivered beyond the initial purchase. Scammers!
Hi Shirley, thanks for leaving a review! We are truly sorry for the inconvenience that this has caused you. When you actually purchased an item, you might have checked a box indicating that you’d like to become a part of the exclusive Gold membership. For future reference, you have actually option to uncheck the box if you don't wish to be part of the program. But of course! At Gear Elevation your safety and satisfaction are our priority. We love to make this right for you. Please reach out to us at [email protected] or call us at 888-353-8373. We’ll work with you to resolve this issue.
I ordered the Elevation foot bath with several of it's accessories since January of 2021... This is September 23,2021 and I have Not received the foot bathe etc... I wrote several emails and finally someone responded and promised to send and I emailed back thanking them... BUT UP TILL NOW, ALMOST $300 purchase is gone and this is very sad
Hi Nkese, thanks for leaving a review! We would like to apologize if your experience at Gear Elevation didn’t quite match your expectations. We want to make thing right for you and we would like the opportunity to investigate your feedback further. Please reach out to us at [email protected] or call us at 888-353-8373. We’ll work with you to resolve this issue.
I called customer service and they said that I had to call them before I sent the product back. I looked on the wesite again and NOWHERE does it say that. I sent it back and sent them a photo of the package and tracking number. Exactly what the RETURNs page says to do. They are suggesting that they are not going to return my money. I've been emailing for days and they interpret my emails as if the product has not shown up. I'm completely confused and disappointed with this company.
Hi Sarah, first, we would like to apologize for your recent experience. We appreciate you sharing your experience so we can improve moving forward. Our customer's satisfaction is our high-priority. We would like the opportunity to investigate your feedback further. Please reach out to us at [email protected] or call us at 888-353-8373. We’ll work with you to resolve this issue.
I really love my experience with Gear Elevation. They have an amazing, speedy customer service that answered all of my questions. The checkout process is simple and straightforward, and the shipping was pretty fast compared to other brands. The product arrived in perfect condition and I have used it twice so far. Does well and the water gets really dark with all the toxins. I have no complaints about Gear Elevation, they are great!
My husband and I use this for a detox 3 times a week and it really works. It has made our feet and legs feel much better. It is pretty gross what's left in the water, and you don't feel any pain.
I like it so much. Will recommend it to my friends. And maybe I'll get another one for my parents. Cheers!
I was hesitant at first to try this product but when I tried, it was really amazing! It's a 5 star for me!
I bought the foot bath and I got all that I ordered and then some. Paid with my credit card and nothing was said to me about joining a golden club, well they will charge you a monthly charge of 15.99 just to have it. So buyers beware they will charge your credit card or what ever you pay with and not tell you. I will never buy from this company again as it is a fraud! I gave them 1 star and that is to many.
Hi Nancy! We sincerely apologize for the inconvenience. When you purchased IonPure foot detox, you checked a box indicating that you’d like to become a part of the exclusive Gold membership. If you decide that this isn’t for you, I understand. Your satisfaction is important to us and we want to make this right for you. Please send us an email at [email protected] and we will cancel the membership moving forward.
STAY AWAY FROM THIS DODGY BUSINESS! I bought the foot spa, which seems to be a bogus product - but I can put that down to "may bad" for ordering stuff from the internet. BUT they have now put me onto a recurring payment for something? Their "contact us" on their web page goes nowhere so my only alternative was to cancel my credit card. This is going to be wildly inconvenient. If i could give these dodgy bastards a negative review I would.
Hi Helen! We sincerely apologize for the inconvenience. When you purchased IonPure foot detox, you checked a box indicating that you’d like to become a part of the exclusive Gold membership. If you decide that this isn’t for you, I understand. Your satisfaction is important to us and we want to make this right for you. Please send us an email at [email protected] and we will cancel the membership moving forward.
Company Gear Elevation If I could put a negative number I would I've been trying to get this product the ion detox tub for over a year started in March of 2020 they can't refund my money they or won't. I have 57 emails back and forth with this company The last transaction was to tell me that they can't refund the money The one before that was to tell me that the replacement has been lost. I would never purchase an item from this company they are incompetent and scammers as far as I'm concerned. Take your money someplace else
Hi Renee! We sincerely apologize for the inconvenience. Your satisfaction is important to us an we want to make this right for you. We kindly ask that you send us an email with your order number at [email protected] or give us a call at 888 353-8373 so we can assist you better. Rest assured that we will do the best we can to rectify this issue quickly.
I HAVE ASKED THEM TO STOP CHARGING MY CARD AND THEY ARE STILL DOING IT MONTHLY. ON TOP OF THAT I NEVER GOT THE PRODUCT.
I AM CALLING MY CREDIT CARD COMPANY AGAIN.
Hi Sasha, we appreciate you sharing your experience so we can improve moving forward. We would like to apologize about the recurring charges on your account. Recurring charges are actually for the Gold membership that you're subscribed to. When you purchased an item, you might have checked a box indicating that you’d like to become a part of the exclusive Gold membership. For future reference, you have actually option to uncheck the box if you don't wish to be part of the program. In reference to the order that you have not received, kindly reach out to us at [email protected] or call us at 888-353-8373. Rest assured we’ll work with you to resolve this issue.
My ion foot bath was sent by slow boat from China. The instruction leaflet is incomplete and was written by someone whose 1st language is not English. When I called to ask about the salt to water ratio (not in the "manual") and about the alarm constantly going off no matter what amount of salt I used, it was obvious the rep was not a native English speaker, no help and constantly apologizing before I was cut off. 2nd call no better. Told I would receive instructions by email in 24 to 48 hours. Product not operable out of the box, customer service a sick joke. But hey! I was given Gold membership status to buy more of their junk. Literally JUNK. This company does not specialize in the health device they sell, but you can waste more money buying stuff like an LED rose bouquet or a beard shaving apron. (I am not making this up.) JUST STAY AWAY FROM GEAR ELEVATION!
Hi Marilynn, thanks for leaving a review! We would like to apologize if your experience at Gear Elevation didn’t quite match your expectations. We also apologize if we responded late on your feedback. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us at [email protected] or call us at 888-353-8373. Again, We're sorry this happened and look forward to speaking with you.
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Hi Brinley! Thank you so much for this amazing review. Your review means a lot to us and lets us know we’re on the right track! If you have further questions or concerns, please reach out to us at [email protected] or call us at 888-353-8373.