Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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Absolute piece of $#*! website, I've tried 4 small buys with them overtime, they all failed spectacularly.
A US->EU adapter, a car phone support, mi band 3 global version and an mp3 player. Adapter worked once then stopped, phone support didn't work despite including my model in the descriptions, mi band delivered the chinese version, mp3 worked once.
Stay away from them.
This website just asks users to post reviews for points and those points are useless. You cant use those points on 99% of products and even if you can, it will cover few cents of that order. Don't be fool and do not get tricked by those scammers.
Dear Enis,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction.
Could you please tell us your problem in detais?
Please submit a ticket to our support center and write the subject as ""complaint from Sitejabber.com"".
Gearbest Customer Service Center
I am a customer of gearbest for a long time and had no issues with them at all. All products came in nice package and without a scratch. Customer service through facebook answers instantly. Also I really like Xiaomi products and Gearbest has best prices for their products.
Ripoff.
Have waited weeks after order is delayed time and again.
Customer service produces error every time after spending 10 minutes filling out the form, so I can't even get my money back
Dear D,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Gearbest Customer Service Center
Gearbest is one of the greatest services to purchase online. They have a wide variety of products and very cheap prices.
The shippings are safe: you can track them easily and the times that take to arrive are very good. Even in a country like Argentina, where we have problems and delays with customs and mail offices.
If you even have a problem (it only happen to my one), they resolve fast resending the item o refunding you.
First:
Object not recieved but site says delivered!
Object bought on 2020-01-09
As shown object never left China, I only have 2 days
Tracking: LO*******CN
4 months later: (2020-05-20)
Package changed to "in trasit" in tracking but only 2 days in tracking (never left china)
They asked to wait until 2020-07-08 (6 months)
This is what I call theft!
I have all screenshots
Dear Marcelo,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Gearbest Customer Service Center
They are currently running an ad saying they have US stock of N90 masks. That is a lie. I tried ordering some that were supposed to be in US stock and it still says 25 days until delivery. I tried ordering an electronic item last year and received a small empty envelope from China weeks later. They claimed the item had been delivered. Despite what the email says, there is no tracking information available. On their website it shows the order but states no tracking information will be available.
Dear David,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Gearbest Customer Service Center
Ordered some masks from Gearbest and not only did the delivery take a month but turned out to be a knockoff of an authentic Korean brand. It charged more for these masks claiming they were "Korean made", shipped from the "USA." My order was actually shipped from a China warehouse and there's even a typo/misspelling on the packaging the masks were in. If you can read Korean you'd recognize it right away, especially when compared to the packaging of the authentic Korean brand it tried to copy.
Dear ashlee,
We are sorry to hear that your product was not as expected.
We offer a detailed description of all our products on the item page. Customers are also more than welcome to submit a question to our QA team and we will reply via the product Q&A's.
We have sent you a message regarding your order. Please check in your account and reply to us there.
Best regards,
Gearbest Customer Service Center
Order an item two weeks ago. Paid with Paypal.
It should be shippen between 2-5 days.
2 weeks have passed and still no news. Raised a ticket and trying to take my money back.
NEVER AGAIN!
Dear Chris,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
We have full refunded you.
Many thanks,
Gearbest Customer Service Center
The Alfawise C30 Pro was initially advertised as having a work area of 550mmx450mm. The laser engraver I was sent actually had a much smaller working area. I preordered and it took 2 months to arrive even with express postage. They had countless excuses.
I have tried for 10 days to come to an agreement that suits GB and myself. GearBest has refused to rectify the false advertising.
They expect me to return the item at my cost and only receive store credit as a refund. I am never going to use GearBest again so the store credit is not acceptable.
GearBest is the worst company I have ever dealt with and I suggest you do not purchase any items from them. Once they have your money they will take months to post the item and then will refuse to refund you your money when they have deceived you deliberately.
I ordered a 3d pen and some filament, and it did not ship for over 30 days. I was given no indication that anything was wrong, or an updated estimate for when my order would arrive.
After talking with customer support, they repeatedly asked whether I wanted my refund issued to my Gearbest Wallet, to which I clearly and consistently respondedn NO. PLEASE REFUND MY ORIGINAL PAYMENT METHOD.
I wish I had never used this site. They are willfully dishonest and apparently incapable of getting orders out.
I ordered in stock item, and inquired 1.5 months later, as no shipment updates; turns out, it was back ordered, and they offered to ship 2 wks later. They offered to credit their "wallet" or sell me another item. Read reviews on R. Ddit. I'm not the only one with customer service issues. I had to insist they refund 100%. What a waste of time. I don't believe I'll do business with them. I should have read review earlier.
I'm satisfied, as orders are dispatched fast, delivery without any problem, and if anything, customer support is able to help.
A company of fraudsters and scammers, demanding payment for the goods a second time, does not provide any evidence that the goods have been shipped. Upo requesting a refund, declare that there was no additional insurance and demand payment a second time for the same item. But there is no guarantee that you will actually receive the product. If you do, you will be asked to pay the second and third, fourth time as long as you have the money. A typical scam company. Order no. **************562
A very good toothbrush. It cleans very well. I have no objections. I would recommend this shop for everyone.
I bought some things there sometimes, the last thing I bought was Xiaomi's phone.
Everything is easy, there are many payment methods, the phone has come a new, sealed, global version.
I started using Gearbest for the good prices compared to other stores and what I like the most is the issue of choosing everything about shipping, since other stores do not give those options if you are not in the country of that page.
Gearbest.com is an amazing seller - good prices, great promotions, fantastic customer service, reliable and fast delivery, mostly no additional customs and tax charges.
Gearbest is one of the best online stores that I use. Nice products, customer support and prices. Shipments are always received very well packaged. I recommend
Simply a place where you can always find what you need, with an excelent support!
RIpped me off for 50.00 Need to kick their $#*!, $#*! those $#*!s, will not quit until I get my money back from those Mfers!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear johny,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest Customer Service Center