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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Всем привет. С гербестом знаком около года, за это время сделал чуть больше 10 заказов. Любимая категория "outdoors and sport", а именно ножи. Помимо них покупал еще рюкзак, шорты, игрушки, сувенирные монеты и шнур на телефон. Нравится оперативная обработка заказа, если товар в наличии то высылают максимально быстро. Есть возможность страховки доставки, но я этой опцией не пользуюсь, так как оплачиваю через PayPal. Было несколько неприятных моментов, когда терялась посылка (по вине службы доставки), обращался в поддержку, оперативно отвечали на запросы, ну и вобщем через систему PayPal деньги были возвращены. В магазине нравится большой ассортимент товара по хорошим ценам, а учитывая постоянные акции и скидки + накопительные баллы, то выходит цена бомба (если сравнивать с другими площадками типа aliexpress). Из моих недавних заказов, например в черную пятницу 11.11 заказал 2 ножа со скидкой по 16$, номер заказа **************831. Все дошло быстро, в целости и сохранности. Вобщем исходя из своего опыта покупок на GearBest, магазин однозначно рекомендую.
I had an issue in filling the blanks in my order, however the support was totally able to clarify the problem and solve it. Both products that I bought arrived with no problems and I'm totally satisfied.
Order number: **************104
13/12/2019
Name: Viktor Yenzel
I bought Xiaomi wireless charger Xiaomi 20W High in the store Gearbest
Order sent quickly, well packaged. Delivery to my country about a week. The goods came well packaged in the factory film without damage. I recommend the store.
Uma boa loja com grandes variedades de produtos e precos atrativos.
Tem um otimo atendimento ao cliente. A comunicação com a loja e excelente. Eles sempre respondem rápido.
O envio e muito bem embalado e dentro do prazo"
I am a gearbest member. I buyed i lot of things and they all delivered safely. I recommend this site because in this site you can find a lot of good staff with less money. Thanks..
I always get what I ordered in good price and acceptable time. Best shop for RC vehicle and other electronics. Recommended!
I always have a good experience in shopping with them!
The site is easy to navigate, payment is fast and correct delivery.
After almost 4 years of shopping at Gearbest, I finally have to leave a review: very impressive logistic effort for a fast shipping experience at an incredibly low price!
Before knowing Gearbest, ordering from China = slow shipping, like 45-60 days.
But with Gearbest, and their priority line, with only a few bucks more, you have the items in less than 2 weeks. Last order in December took only 10 days to arrive to my door.
The items are always well packed, and the "reaction time" after the order it's almost always fast, shipped 95% of the time in 12-24 hours only.
What else to say: the GB points are really a sweet way to save some bucks, but attention, this stuff is addictive! You'll find yourself ordering gadget to gain more GB Points!
Hi, I'm from Ukraine and I have a Youtube channel. Previously, I ordered goods on different sites. But now I order everything on Gearbest.com. I already ordered about 40 devices. Previously, I had to wait for products from other Chinese e-shops from 30 to 60 days. When ordering from Gearbest.com - delivery to Ukraine ranges from 8 to 12 days. And, almost always, delivery is free. In addition, the price is very good - almost always the lowest of all. In the absence of some product from the order, they immediately send what is available, and then according to your desire they can send the rest or make a refund. Technical support is usually answered within a few hours. All the goods I ordered had no technical problems and are still working. Highly recommend this site. In the future I will continue to order at Gearbest.com.
Among other products, I ordered a Xiaomi Selfie Stick. It seems to be very resistant and high quality. It works not only with Xiaomi, but also with other devices, including iOS, which is one of the most positive points in my opinion. Also, the remote control is a plus, when comparing this with some other similar products. For those who like to take some photos and videos, this is an essential product :)
I have already done a lot of orders in this store. Processing and sending the last order # **************256 07/10/2018 (MIXZA 32GB Micro SD Memory Card) is very fast. Always packages are well packaged. The Micro SD Memory Card are delivered in their original packaging. A huge advantage of the store is the availability of discounts and sales.
I recommend online store GearBest, in which everyone will find interesting things for themselves
GearBEST. Excellent service and delivery. The delivery time is awesome every time I got my stuff in time, sometimes a bit earlier. Very experienced and helpful team. Great item conditions and packaging. My order number is around 5 time, trust me if you choose this site, you wont be disappointed. Hardly recommend it!
Overall, i'm satisfied with gearbest. There have been problems with orders in the past (not working items, broken on arrival etc) but support dealt with them well. I've bought hundreds of items from them, i only had problem with about 5% and it was solved. I will keep on buying.
Reliable and fast service as always. The products arrived after only a short time and in good condition. Price was very affordable.
The gearbest is undoubtedly one of the best online stores. The products are excellent when you compare quality with price. Their shipment is very reliable and their after-sales policy is very kind. Eduardo Gomes Order: **************483 02/01/2019
I have been buying on Gearbest for a few years and I always had a great experience.
Everything comes very well packed and arrives on estimated time.
The few issues I had, it was always very well dealt with via its support. On messenger the auto reply can get a little boring but via e-mail, live chat or ticket be sure they will fix your problem.
Last Christmas my presents arrived on record time and with excellent quality. I was very happy.
Gearbest is my favourite online shop!
I've been shopping through gearbest for months now, always getting fast delivery, great service and service awareness
From my experience, the best deals on the web by far :)
I've been ordering from gearbest for the last few months - over 10 orders so far, all delivered to my perfect satisfaction. From textile (a rain coat) to electronics (wifi devices), all in perfect accordance to the description, and with great delivery time (Israel)
Gearbest is great for shopping. It got great prices one of the lowest and everything that i purchased was original. The customer service is great fast and reliable. I recommended to my friends the site and they are pleased with the service too. Would recommend it to anyone who seek reliable vendor.
Is a store with great support and great products they will always assist you quickly in case of any problem.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

