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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Ukraine
1 review
1 helpful vote
Follow Andrii B.
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Всем привет. С гербестом знаком около года, за это время сделал чуть больше 10 заказов. Любимая категория "outdoors and sport", а именно ножи. Помимо них покупал еще рюкзак, шорты, игрушки, сувенирные монеты и шнур на телефон. Нравится оперативная обработка заказа, если товар в наличии то высылают максимально быстро. Есть возможность страховки доставки, но я этой опцией не пользуюсь, так как оплачиваю через PayPal. Было несколько неприятных моментов, когда терялась посылка (по вине службы доставки), обращался в поддержку, оперативно отвечали на запросы, ну и вобщем через систему PayPal деньги были возвращены. В магазине нравится большой ассортимент товара по хорошим ценам, а учитывая постоянные акции и скидки + накопительные баллы, то выходит цена бомба (если сравнивать с другими площадками типа aliexpress). Из моих недавних заказов, например в черную пятницу 11.11 заказал 2 ножа со скидкой по 16$, номер заказа **************831. Все дошло быстро, в целости и сохранности. Вобщем исходя из своего опыта покупок на GearBest, магазин однозначно рекомендую.

Date of experience: January 23, 2019
Brazil
1 review
1 helpful vote
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Great platform
January 27, 2019

I had an issue in filling the blanks in my order, however the support was totally able to clarify the problem and solve it. Both products that I bought arrived with no problems and I'm totally satisfied.

Date of experience: January 23, 2019
Washington
1 review
0 helpful votes
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Order number: **************104
13/12/2019
Name: Viktor Yenzel
I bought Xiaomi wireless charger Xiaomi 20W High in the store Gearbest
Order sent quickly, well packaged. Delivery to my country about a week. The goods came well packaged in the factory film without damage. I recommend the store.

Date of experience: January 22, 2019
Brazil
1 review
0 helpful votes
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Gearbest uma boa loja.
January 27, 2019

Uma boa loja com grandes variedades de produtos e precos atrativos.
Tem um otimo atendimento ao cliente. A comunicação com a loja e excelente. Eles sempre respondem rápido.
O envio e muito bem embalado e dentro do prazo"

Date of experience: January 22, 2019
Azerbaijan
1 review
0 helpful votes
Follow Muhammet P.
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I am a gearbest member. I buyed i lot of things and they all delivered safely. I recommend this site because in this site you can find a lot of good staff with less money. Thanks..

Date of experience: January 22, 2019
Poland
1 review
0 helpful votes
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Great seller
January 24, 2019

I always get what I ordered in good price and acceptable time. Best shop for RC vehicle and other electronics. Recommended!

Date of experience: January 22, 2019
Spain
1 review
0 helpful votes
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I always have a good experience in shopping with them!
The site is easy to navigate, payment is fast and correct delivery.

Date of experience: January 22, 2019
Italy
1 review
0 helpful votes
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After almost 4 years of shopping at Gearbest, I finally have to leave a review: very impressive logistic effort for a fast shipping experience at an incredibly low price!
Before knowing Gearbest, ordering from China = slow shipping, like 45-60 days.
But with Gearbest, and their priority line, with only a few bucks more, you have the items in less than 2 weeks. Last order in December took only 10 days to arrive to my door.

The items are always well packed, and the "reaction time" after the order it's almost always fast, shipped 95% of the time in 12-24 hours only.

What else to say: the GB points are really a sweet way to save some bucks, but attention, this stuff is addictive! You'll find yourself ordering gadget to gain more GB Points!

Date of experience: January 22, 2019
Washington
1 review
0 helpful votes
Follow Mykhailo K.
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Good shop with fast and free delivery
January 25, 2019

Hi, I'm from Ukraine and I have a Youtube channel. Previously, I ordered goods on different sites. But now I order everything on Gearbest.com. I already ordered about 40 devices. Previously, I had to wait for products from other Chinese e-shops from 30 to 60 days. When ordering from Gearbest.com - delivery to Ukraine ranges from 8 to 12 days. And, almost always, delivery is free. In addition, the price is very good - almost always the lowest of all. In the absence of some product from the order, they immediately send what is available, and then according to your desire they can send the rest or make a refund. Technical support is usually answered within a few hours. All the goods I ordered had no technical problems and are still working. Highly recommend this site. In the future I will continue to order at Gearbest.com.

Date of experience: January 21, 2019
Portugal
1 review
0 helpful votes
Follow Mariana M.
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Among other products, I ordered a Xiaomi Selfie Stick. It seems to be very resistant and high quality. It works not only with Xiaomi, but also with other devices, including iOS, which is one of the most positive points in my opinion. Also, the remote control is a plus, when comparing this with some other similar products. For those who like to take some photos and videos, this is an essential product :)

Date of experience: January 21, 2019
RU
3 reviews
1 helpful vote
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I have already done a lot of orders in this store. Processing and sending the last order # **************256 07/10/2018 (MIXZA 32GB Micro SD Memory Card) is very fast. Always packages are well packaged. The Micro SD Memory Card are delivered in their original packaging. A huge advantage of the store is the availability of discounts and sales.
I recommend online store GearBest, in which everyone will find interesting things for themselves

Date of experience: January 21, 2019
Hungary
1 review
0 helpful votes
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Good, better, gearBEST.
January 26, 2019

GearBEST. Excellent service and delivery. The delivery time is awesome every time I got my stuff in time, sometimes a bit earlier. Very experienced and helpful team. Great item conditions and packaging. My order number is around 5 time, trust me if you choose this site, you wont be disappointed. Hardly recommend it!

Date of experience: January 21, 2019
Greece
1 review
0 helpful votes
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Good customer support
January 26, 2019

Overall, i'm satisfied with gearbest. There have been problems with orders in the past (not working items, broken on arrival etc) but support dealt with them well. I've bought hundreds of items from them, i only had problem with about 5% and it was solved. I will keep on buying.

Date of experience: January 21, 2019
Germany
1 review
0 helpful votes
Follow El C.
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Reliable and fast service as always. The products arrived after only a short time and in good condition. Price was very affordable.

Date of experience: January 20, 2019
Portugal
1 review
0 helpful votes
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Excellent
January 26, 2019

The gearbest is undoubtedly one of the best online stores. The products are excellent when you compare quality with price. Their shipment is very reliable and their after-sales policy is very kind. Eduardo Gomes Order: **************483 02/01/2019

Date of experience: January 20, 2019
Portugal
1 review
0 helpful votes
Follow Sara O.
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I have been buying on Gearbest for a few years and I always had a great experience.
Everything comes very well packed and arrives on estimated time.
The few issues I had, it was always very well dealt with via its support. On messenger the auto reply can get a little boring but via e-mail, live chat or ticket be sure they will fix your problem.
Last Christmas my presents arrived on record time and with excellent quality. I was very happy.
Gearbest is my favourite online shop!

Date of experience: January 20, 2019
Israel
1 review
0 helpful votes
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One of the best deals online
January 23, 2019
Updated review

I've been shopping through gearbest for months now, always getting fast delivery, great service and service awareness
From my experience, the best deals on the web by far :)

Date of experience: January 20, 2019

A great place to order from
November 2, 2017
Previous review

I've been ordering from gearbest for the last few months - over 10 orders so far, all delivered to my perfect satisfaction. From textile (a rain coat) to electronics (wifi devices), all in perfect accordance to the description, and with great delivery time (Israel)

Date of experience: November 1, 2017
Greece
1 review
0 helpful votes
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Gearbest
January 26, 2019

Is the fastest and the best site for online purchases and the best variety for products like electronics

Date of experience: January 19, 2019
Bulgaria
1 review
0 helpful votes
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Great shopping platform
January 26, 2019

Gearbest is great for shopping. It got great prices one of the lowest and everything that i purchased was original. The customer service is great fast and reliable. I recommended to my friends the site and they are pleased with the service too. Would recommend it to anyone who seek reliable vendor.

Date of experience: January 19, 2019
Brazil
1 review
0 helpful votes
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Best electronics store
January 26, 2019

Is a store with great support and great products they will always assist you quickly in case of any problem.

Date of experience: January 19, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom