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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Italy
1 review
5 helpful votes
Follow Faust V.
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Descrivo la mia esperienza oggettiva sul mio acquisto dato in data 06-12-18, n ° ordine **************500, nick name Febo, in modo da poterla condividere con altre persone. L'ordine in Oggetto comprendeva un portatile JUMPER EZBook 3 Pro, Oggetto arrivato molto bene Nella SUA scatola originale. Prodotto ottimo, ben realizzato e di ottimi materiali, caso completamente in allumino con molatura ai bordi, molto simile al blasonato 13 pollici della mela. Il sito in questione spedisce da diversi magazzini in Europa indicato dalla scritta "VELOCE" e da un numero, da questi i tempi di spedizione sono di circa 1/4 giorni e non ci sono tasse di pagamento. Il centro di supporto del sito è molto più utile. I pagamenti sono sicurissimi sono accettate sia le carte di credito che i pagamenti pay pal e svariati altri tipi di pagamento. In conclusione, Gearbest è diventato il mio sito preferito dove fare shopping, ve lo consiglio vivamente. Febo.

Date of experience: January 19, 2019
Italy
1 review
1 helpful vote
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Gearbest gearbest
January 22, 2019

Ottimo sito dove si puo comprare a prezzi vantaggiosi io o preso due cubot power pagati 177 euro l'uno su altri siti più blasonati venivano sui 249 euro un bel risparmio anche se bisogna aspettare 15/25 giorni per la consegna ma il risparmio fa la differenza. Ottimo anche nell'assistenza sempre solerti, gentili.

Date of experience: January 19, 2019
Morocco
1 review
0 helpful votes
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Gearbest Service
January 26, 2019

Until now all the products that I bought from Gearbest.com are good in terms of quality / price, their shipping service is also a good deal, they have a lot of product with free shipping feature, finally you can get a refund if the product doesn't fit your requirement or if it contains some problems. The other services such as communication is just perfect, they gave enough time to the customer until the problem is solved.

Date of experience: January 19, 2019
Brazil
1 review
0 helpful votes
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I've shopped with Gearbest for a few years now. Some packages had trouble getting to my address. In all cases Gearbest resent it again or gave me the money back. When I complain about the quality of products, I am always heard.

Date of experience: January 19, 2019
Brazil
2 reviews
0 helpful votes
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The great experience
January 26, 2019

My experience with Gearbest was excellent. I bought a smartwatch and everything was very well processed. The shipping was fast and the smartwatch arrived in perfect condition. Communication with the store for support is quick and efficient, always caring and attentive with the intent and resolve your case. My favorite store for online electronics purchases.

Date of experience: January 19, 2019
Greece
1 review
0 helpful votes
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E very good online shop
January 26, 2019

Very good shop, with fair prices, good support, fast shipping! I recommend it! Order No: **************242

Date of experience: January 19, 2019
Morocco
1 review
0 helpful votes
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The best web store!
January 26, 2019

The store where you can buy everything you want at the right price
The supports are so fast to answer and help you, they give you some tip for the problem

Date of experience: January 19, 2019
Romania
1 review
1 helpful vote
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Really nice site
January 21, 2019

I ordered many items all got fine to my country great quality. I recommend gearbest to everyone. Really nice reliable company

Date of experience: January 19, 2019
Colombia
1 review
1 helpful vote
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Easier and faster
January 21, 2019

Excellent service, speed at the time of delivery, problem for delivery time. It is my first product understood outside of my country. Reading the comments gave me a little more confidence but still risk me... surprise I got my ender 3 intact and that's why I leave this comment so that many can read and trust this great page.
Greeting everyone

Date of experience: January 18, 2019
Mexico
1 review
0 helpful votes
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Gearbest is great.
January 26, 2019

Gearbest is the web where you can find things in a low cost and the best of all, you can trust you wont lose your money or received things that don´t worth it.
The shipment is ok, my package wasn't damaged and everything was as they showed.

+1
Date of experience: January 18, 2019
Poland
1 review
0 helpful votes
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Good and trustworthy store
January 26, 2019

I have placed multiple orders on gearbest and I am very satisfied with overall shopping experience. Whenever I have an issue with an order, support staff will quickly and efficiently resolve the problem for me

Date of experience: January 18, 2019
Portugal
1 review
0 helpful votes
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Porsche 918 Modelo C51051W
January 26, 2019

Incredible, good packed, This is a very good set! The quality of the blocks is perfect.
The instruction manual is clear and also detailled. My son(10 years) could easily build and make the set in a couple of hours. Super that the car has a remote control with a powerfull motor. L totally recommend this nice set.
Gearbest: CaDA C*******W DIY Control Remot Building Block Puzzl. https://gearbest.app.link/9igV2WJlxT

Date of experience: January 18, 2019
Poland
1 review
0 helpful votes
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Excellent shop
January 26, 2019

I've made a few order via Gearbest and each time I was happy and very satisfied about it. Shipment was fast, good delivery time to Poland, items well packed and each of them 100% working and matching the description. I know that I'll come back for more orders at Gearbest for sure!
I recommend Gearbest for everyone who wants to buy good stuff at affordable prices!

Date of experience: January 18, 2019
Hungary
2 reviews
0 helpful votes
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I purchased on gearbest more than 5 times. Each time the product came. If there was some problem, the support team is really helpful and answering fast - usually within 24 hours

Date of experience: January 18, 2019
Brazil
1 review
0 helpful votes
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Ótimo custo-benefício
January 26, 2019

A loja tem bons produtos e ainda a possibilidade de parcelamento que os brasileiros tanto gostam. Tem uma variedade imensa de produtos, só estão deixando a desejar no frete de celulares para o Brasil.

Date of experience: January 18, 2019
Greece
1 review
0 helpful votes
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GB my First Choice
January 20, 2019
Updated review

Great company and very easy to deal with.
The have the best Deals, my order shipped quickly and accurately.
Products were in great condition and quality.
Gearbest is my First Choice

Date of experience: January 18, 2019

GB my First Choice
October 25, 2017
Previous review

Great company and very easy to deal with.
The have the best Deals ,my order shipped quickly and accurately.
Products were in great condition and quality.
Gearbest is my First Choice

Date of experience: October 25, 2017
Bangladesh
1 review
0 helpful votes
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I like shopping online. I've bought a lot of products from many online shopping sites. I'm sure Gearbest is the best online shopping site in all the sites. It's like a very nice customer service, the next service and much better. From this I quickly got the product and the product quality is much better. I suggest that all my friends buy products from this site..

Date of experience: January 17, 2019
Mexico
1 review
0 helpful votes
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Gearbest is the best
January 26, 2019

I have been a long time buyer of gearbest so I can say that it is the best online shopping store where I find everything I need, an excellent service and the shipping system is the best.

I highly recommend buying in gearbest.

Date of experience: January 17, 2019
Portugal
1 review
0 helpful votes
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Great Deals with Great Service
January 26, 2019

Gearbest offers one of the best online shopping experiences I've had.
I've done several orders, from small values to 400+ orders without ever having problems. Everything comes in time, well packed and the support is great with a very short feedback time.

Date of experience: January 17, 2019
MD
2 reviews
0 helpful votes
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A good cover but there are cons!
The first of the minuses is that in order for the casing color has changed you need to hands were very hot! In short you must have a temperature!:)
The second disadvantage is that it is easily scratched, because the surface is not protected! And the price pleases me it is adequate to its price!

I love Gearbest because there is a good, friendly administration that will always help and answer questions!
They are even better than on Aliexpress!

Date of experience: January 17, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom