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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Descrivo la mia esperienza oggettiva sul mio acquisto dato in data 06-12-18, n ° ordine **************500, nick name Febo, in modo da poterla condividere con altre persone. L'ordine in Oggetto comprendeva un portatile JUMPER EZBook 3 Pro, Oggetto arrivato molto bene Nella SUA scatola originale. Prodotto ottimo, ben realizzato e di ottimi materiali, caso completamente in allumino con molatura ai bordi, molto simile al blasonato 13 pollici della mela. Il sito in questione spedisce da diversi magazzini in Europa indicato dalla scritta "VELOCE" e da un numero, da questi i tempi di spedizione sono di circa 1/4 giorni e non ci sono tasse di pagamento. Il centro di supporto del sito è molto più utile. I pagamenti sono sicurissimi sono accettate sia le carte di credito che i pagamenti pay pal e svariati altri tipi di pagamento. In conclusione, Gearbest è diventato il mio sito preferito dove fare shopping, ve lo consiglio vivamente. Febo.
Ottimo sito dove si puo comprare a prezzi vantaggiosi io o preso due cubot power pagati 177 euro l'uno su altri siti più blasonati venivano sui 249 euro un bel risparmio anche se bisogna aspettare 15/25 giorni per la consegna ma il risparmio fa la differenza. Ottimo anche nell'assistenza sempre solerti, gentili.
Until now all the products that I bought from Gearbest.com are good in terms of quality / price, their shipping service is also a good deal, they have a lot of product with free shipping feature, finally you can get a refund if the product doesn't fit your requirement or if it contains some problems. The other services such as communication is just perfect, they gave enough time to the customer until the problem is solved.
I've shopped with Gearbest for a few years now. Some packages had trouble getting to my address. In all cases Gearbest resent it again or gave me the money back. When I complain about the quality of products, I am always heard.
My experience with Gearbest was excellent. I bought a smartwatch and everything was very well processed. The shipping was fast and the smartwatch arrived in perfect condition. Communication with the store for support is quick and efficient, always caring and attentive with the intent and resolve your case. My favorite store for online electronics purchases.
Very good shop, with fair prices, good support, fast shipping! I recommend it! Order No: **************242
The store where you can buy everything you want at the right price
The supports are so fast to answer and help you, they give you some tip for the problem
I ordered many items all got fine to my country great quality. I recommend gearbest to everyone. Really nice reliable company
Excellent service, speed at the time of delivery, problem for delivery time. It is my first product understood outside of my country. Reading the comments gave me a little more confidence but still risk me... surprise I got my ender 3 intact and that's why I leave this comment so that many can read and trust this great page.
Greeting everyone
Gearbest is the web where you can find things in a low cost and the best of all, you can trust you wont lose your money or received things that don´t worth it.
The shipment is ok, my package wasn't damaged and everything was as they showed.
I have placed multiple orders on gearbest and I am very satisfied with overall shopping experience. Whenever I have an issue with an order, support staff will quickly and efficiently resolve the problem for me
Incredible, good packed, This is a very good set! The quality of the blocks is perfect.
The instruction manual is clear and also detailled. My son(10 years) could easily build and make the set in a couple of hours. Super that the car has a remote control with a powerfull motor. L totally recommend this nice set.
Gearbest: CaDA C*******W DIY Control Remot Building Block Puzzl. https://gearbest.app.link/9igV2WJlxT
I've made a few order via Gearbest and each time I was happy and very satisfied about it. Shipment was fast, good delivery time to Poland, items well packed and each of them 100% working and matching the description. I know that I'll come back for more orders at Gearbest for sure!
I recommend Gearbest for everyone who wants to buy good stuff at affordable prices!
I purchased on gearbest more than 5 times. Each time the product came. If there was some problem, the support team is really helpful and answering fast - usually within 24 hours
A loja tem bons produtos e ainda a possibilidade de parcelamento que os brasileiros tanto gostam. Tem uma variedade imensa de produtos, só estão deixando a desejar no frete de celulares para o Brasil.
Great company and very easy to deal with.
The have the best Deals, my order shipped quickly and accurately.
Products were in great condition and quality.
Gearbest is my First Choice
Great company and very easy to deal with.
The have the best Deals ,my order shipped quickly and accurately.
Products were in great condition and quality.
Gearbest is my First Choice
I like shopping online. I've bought a lot of products from many online shopping sites. I'm sure Gearbest is the best online shopping site in all the sites. It's like a very nice customer service, the next service and much better. From this I quickly got the product and the product quality is much better. I suggest that all my friends buy products from this site..
I have been a long time buyer of gearbest so I can say that it is the best online shopping store where I find everything I need, an excellent service and the shipping system is the best.
I highly recommend buying in gearbest.
Gearbest offers one of the best online shopping experiences I've had.
I've done several orders, from small values to 400+ orders without ever having problems. Everything comes in time, well packed and the support is great with a very short feedback time.
A good cover but there are cons!
The first of the minuses is that in order for the casing color has changed you need to hands were very hot! In short you must have a temperature!:)
The second disadvantage is that it is easily scratched, because the surface is not protected! And the price pleases me it is adequate to its price!
I love Gearbest because there is a good, friendly administration that will always help and answer questions!
They are even better than on Aliexpress!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

