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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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The best online product store
January 26, 2019

I have been buying Gearbest for 2 years now, literally I have made at least 8 orders with many products and I feel comfortable because it has variety, for its prices, for its promotions, for its fast shipping at low cost and for its quality. I have only had problems with two products that came out defective, but do not worry, they respond immediately giving you the option of refund or replacement of items. I will continue buying in this store because it is the best of all and I invite you to check it out.

+2
Date of experience: January 17, 2019
Morocco
1 review
0 helpful votes
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Tres joli site fiable
January 26, 2019

Merci gearbest ce site est parfait; ja'odrt bureaux produit sa vitesse de livraison.
Ainsi ce produit est petit pratique, merci beacoup gearbest j'ai vraiment adoré travaillé avec vous

Date of experience: January 17, 2019
Portugal
1 review
0 helpful votes
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Good Experience
January 26, 2019

Good product, payed with paypal. Arrived in good conditions. I will sure buy from Gearbest again in the near future.

Date of experience: January 17, 2019
Hong Kong
1 review
0 helpful votes
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The first purchase on the site gearbest.com, was pleased with the fast delivery and responsive support. Order number **************882, EACHLINK H6 Mini TV Box, order date 11/23/2018 delivery for almost a month, taking into account holidays, everything is up to par.
The prefix for your money is not bad, although this is my first prefix. There is nothing to compare with. The beautiful box came not wrinkled, you can even give a gift. We will still cooperate and order at gearbest.com

Date of experience: January 17, 2019
Ukraine
1 review
0 helpful votes
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My good experience
January 26, 2019

I've been regularly ordering from Gearbest for at least the last 4 years and have never had a bad experience with them. I don't waste time walking through the other shops to find what I need because the gearbest product line is expansive and the customer service is excellent. I bought a lot of cool electronic devices for me and gifts (smartphones, headphones, keyboard, mouse, TV-box, etc.) which I can't buy in my city. There are many sales and good discounts that I can buy stuff very cheap.

Date of experience: January 17, 2019
Hungary
1 review
0 helpful votes
Follow Mezei G.
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You've been buying gearbest for almost four years.
Nearly 200 orders, which were arrived at 98% in 10-15 days and were in order.
Communication is excellent.
Ticket action is excellent.
Actions are amazing.
I can only recommend as I recommended to many friends.

Date of experience: January 16, 2019
Ukraine
1 review
0 helpful votes
Follow Svyatoslav M.
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Shopping on GearBest
January 18, 2019

I've been shopping on the site for many years. There have never been critical problems. The item always fits the description. Many shipping options. In general, shopping is just a nice experience.

Date of experience: January 16, 2019
RU
2 reviews
0 helpful votes
Follow Sergey I.
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У меня было заказов с GearBest в 2018 году. более 8 позиций,! Оформление, оплата, подтверждение оплаты, тех/поддержка, отслеживание было на высоком уровне,,,, меня лично всё устроило,! На все полученные заказы я делал обзор + фото,! Спасибо блольшое компании за оказанные ими услугами мне в 2018 году,!

Date of experience: January 16, 2019
Portugal
1 review
0 helpful votes
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Good store
January 18, 2019

Gearbest is a very good store value, they take care with clients, they have good prices and ship very fast to Portugal

Date of experience: January 16, 2019
Turkiye
1 review
0 helpful votes
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Fiyatı diğer rakiplerine göre daha uygun. Ben çoğu aradığım şeyleri kolayca bulup sipariş veriyorum. Her verdiğim siparişinden de memnunum. Önceden Gearbest mantığında başka (Bang... ile başlayıp devam eden) bir siteden alışveriş yapıyordum. Ama Gearbest daha ucuz olduğu için ve aynı şekilde gönderdiği için burayı seçiyorum alışveriş yaparken.

Date of experience: January 16, 2019
Greece
1 review
0 helpful votes
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Great prices with good products
January 26, 2019

I'm using this website for several year and I'm very satisfied. The prices from the items are very good and the items quality is guaranteed. I had a good experience with their customer service one I've need it.

Date of experience: January 16, 2019
New Zealand
1 review
0 helpful votes
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Until now I have bought a lot of electronic devices and toys from Gearbest from Italy and I'm very happy of the Chinese online shop!

Date of experience: January 16, 2019
Poland
2 reviews
0 helpful votes
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Use the services of this shop more than a year. Learned about him on one profile forum dedicated to mobile devices. The recommendation was fully justified to use gearbest was actually easier than some other online stores.

Date of experience: January 16, 2019
Germany
1 review
0 helpful votes
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I like Gearbest
January 18, 2019

Over the last 2 Years a bought different stuff from
Gearbest. And i realy like the service and the quality of the thinks a
Bought. From Shoes to sellphones, shipping time es very good and the
Offers are great! Keep on with that!

Date of experience: January 16, 2019
Morocco
1 review
0 helpful votes
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My Order No: **************570, 24/10/2018 RAIS MOHSSINE and its my favourite shopping site, Gearbeast's great strength and popularity comes from the vast range of good quality products and its 24/7 accomendating and fast support staff.

Date of experience: January 16, 2019
Italy
1 review
0 helpful votes
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Ottimi acquisti
January 26, 2019

Ho acquistato numerose volte da questo store e sono sempre stato soddisfatto sia del prezzo che dei tempi di consegna. Sempre puntuali

Date of experience: January 16, 2019
Brazil
1 review
0 helpful votes
Follow Enrich N.
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They have a great support for customers, my product has arrived in 1 week in my country border. The products have come packed in bubble plastic so they have no damage at the product box. They payment system it's also very fast. I recommend.

Date of experience: January 16, 2019
Poland
1 review
0 helpful votes
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I have ordered alot from this website and never had a problem customer service is brilliant and great shipping options

Date of experience: January 16, 2019
Portugal
1 review
0 helpful votes
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The best online shopping site
January 26, 2019

100% safe and quality shopping.
There are quite a few products with great discounts.
Excellent support.
I am very satisfied and recommend buying through this site.

Date of experience: January 16, 2019
Italy
1 review
0 helpful votes
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Great Experience
January 26, 2019

I bought a DJI Mavic 2 drone on Gearbest on the occasion of the black friday paying with PayPal (the cost was about 870 euro instead of 1100). The package arrived after about 20 days from China (even earlier than indicated on the site) in excellent condition. I recommend everyone to try it for the numerous offers and low prices and I'll sure buy more on this website.

Date of experience: January 16, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom