Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have been buying Gearbest for 2 years now, literally I have made at least 8 orders with many products and I feel comfortable because it has variety, for its prices, for its promotions, for its fast shipping at low cost and for its quality. I have only had problems with two products that came out defective, but do not worry, they respond immediately giving you the option of refund or replacement of items. I will continue buying in this store because it is the best of all and I invite you to check it out.
Merci gearbest ce site est parfait; ja'odrt bureaux produit sa vitesse de livraison.
Ainsi ce produit est petit pratique, merci beacoup gearbest j'ai vraiment adoré travaillé avec vous
Good product, payed with paypal. Arrived in good conditions. I will sure buy from Gearbest again in the near future.
The first purchase on the site gearbest.com, was pleased with the fast delivery and responsive support. Order number **************882, EACHLINK H6 Mini TV Box, order date 11/23/2018 delivery for almost a month, taking into account holidays, everything is up to par.
The prefix for your money is not bad, although this is my first prefix. There is nothing to compare with. The beautiful box came not wrinkled, you can even give a gift. We will still cooperate and order at gearbest.com
I've been regularly ordering from Gearbest for at least the last 4 years and have never had a bad experience with them. I don't waste time walking through the other shops to find what I need because the gearbest product line is expansive and the customer service is excellent. I bought a lot of cool electronic devices for me and gifts (smartphones, headphones, keyboard, mouse, TV-box, etc.) which I can't buy in my city. There are many sales and good discounts that I can buy stuff very cheap.
You've been buying gearbest for almost four years.
Nearly 200 orders, which were arrived at 98% in 10-15 days and were in order.
Communication is excellent.
Ticket action is excellent.
Actions are amazing.
I can only recommend as I recommended to many friends.
I've been shopping on the site for many years. There have never been critical problems. The item always fits the description. Many shipping options. In general, shopping is just a nice experience.
У меня было заказов с GearBest в 2018 году. более 8 позиций,! Оформление, оплата, подтверждение оплаты, тех/поддержка, отслеживание было на высоком уровне,,,, меня лично всё устроило,! На все полученные заказы я делал обзор + фото,! Спасибо блольшое компании за оказанные ими услугами мне в 2018 году,!
Gearbest is a very good store value, they take care with clients, they have good prices and ship very fast to Portugal
Fiyatı diğer rakiplerine göre daha uygun. Ben çoğu aradığım şeyleri kolayca bulup sipariş veriyorum. Her verdiğim siparişinden de memnunum. Önceden Gearbest mantığında başka (Bang... ile başlayıp devam eden) bir siteden alışveriş yapıyordum. Ama Gearbest daha ucuz olduğu için ve aynı şekilde gönderdiği için burayı seçiyorum alışveriş yaparken.
I'm using this website for several year and I'm very satisfied. The prices from the items are very good and the items quality is guaranteed. I had a good experience with their customer service one I've need it.
Use the services of this shop more than a year. Learned about him on one profile forum dedicated to mobile devices. The recommendation was fully justified to use gearbest was actually easier than some other online stores.
Over the last 2 Years a bought different stuff from
Gearbest. And i realy like the service and the quality of the thinks a
Bought. From Shoes to sellphones, shipping time es very good and the
Offers are great! Keep on with that!
My Order No: **************570, 24/10/2018 RAIS MOHSSINE and its my favourite shopping site, Gearbeast's great strength and popularity comes from the vast range of good quality products and its 24/7 accomendating and fast support staff.
Ho acquistato numerose volte da questo store e sono sempre stato soddisfatto sia del prezzo che dei tempi di consegna. Sempre puntuali
They have a great support for customers, my product has arrived in 1 week in my country border. The products have come packed in bubble plastic so they have no damage at the product box. They payment system it's also very fast. I recommend.
I have ordered alot from this website and never had a problem customer service is brilliant and great shipping options
100% safe and quality shopping.
There are quite a few products with great discounts.
Excellent support.
I am very satisfied and recommend buying through this site.
I bought a DJI Mavic 2 drone on Gearbest on the occasion of the black friday paying with PayPal (the cost was about 870 euro instead of 1100). The package arrived after about 20 days from China (even earlier than indicated on the site) in excellent condition. I recommend everyone to try it for the numerous offers and low prices and I'll sure buy more on this website.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

