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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gosto muito da experiencia em compras na Gearbest, um site de confiança onde costumo fazer compras e sempre recebo minhas encomendas tudo certinho e dentro do prazo.
GearBest has a wide variety of products, the shipping prices are very cheap and the waiting time is short. I have not had problems buying here. Shipping costs vary according to the waiting time, but they are all quite cheap. I recommend it totally.
GearBest has a wide variety of products, the shipping prices are very cheap and the waiting time is short. I have not had problems buying here. I recommend it totally.
Mais de 14 smartphones comprados nesta loja entre outras coisas, até agora tudo chegou dentro do tempo estimado, qualquer problema foi resolvido de forma rapida e sem complicações pelo suporte.
-Bons preços
-Boa variedade
-Curto tempo de entrega
-Bom serviço pos-venda
271/5000
I found myself very well buying on this portal, the only problem over the years is the slowness of shipping being in Europe; flying over the expedition they also have a very active assistance center.
I will continue to buy because they make really good purchases!
The best android TV in the best price only from gearbest! The biggest online shop ever! They served me as a valued customer and suggested me the best ways on how to receive my product tax free and quickly! Thank you gearbest!
Bosch Mini Handhold Adjustable Electric Screwdriver 3.6V 6 Gears Cordless Rechargeable Tool. Order **************666 - https://www.gearbest.com/screwdriver-screwdriver-set/pp_*******477.html?wid=******* Great price for the Bosch Electric Screwdriver, ordered on 11.11, shipping was a bit slower than average but this was expected due to the volume of orders at that date. Product arrived well packed and works great! I have been a customer of GearBest for over 2 years and I am extremely pleased with both shipping times and support which I had to use on several occasions. I was NEVER overcharged and was always compensated on lost packages or damaged goods.
Now it's been a few years since I bought gearbest and I've never had any bad surprises. Be careful when buying clothing because the Asian sizes are very small.
I have ordered more than 30 packages and I have never had any issue. I strongly recommend it. Gearbest is the best site to buy online.
I always buy on Gearbest and I have never had any issue with anything, I strongly recommend it. Gearbest is the best online store.
Gearbest.com is the best online shopGearBest is great and easy to use website and app...
It offers the best price/deals ratio and support and more...
Thank you Gearbest
I use this site for gadget shopping for over 3 years and I was very satisfied with the prices and the communications with them.
The straps are really good, maybe even better than the original.
Long waiting times for delivery
Overall I'm satisfied with the purchase
The prices are very good. The purchased product is of the highest quality. Transport costs are minimal or even free.
"I think is one of the cheapest Online Shopping Sites, you have to wait only 15 days and that's it "i have done many orders from drone smartwatch and camera accessories, and all the products works perfect
For a period of 2 years, so many things bought by now - and not a single issue. Keep up the good work GearBest!
More than 50 orders for a time period of more or less 2 years till now and not single issue of any kind, problem or inconvenience. My first place to check for new electronics of any kind or gear that I need. Branden products with high quality.
Great Online Store and wtih Great Customer Service. Gearbest has most of the stuffs that I'm looking for and with good price and especially good customer service.
Je recommande d'acheter sur Gearbest, il propose des prix imbattable comparé aux autres sites de vente en ligne. J'ai mis 4/5 parce-que le délais de livraison vers la France est de 30 à peux près, pour le reste tout est bien fait.
Todo ha salido muy bien, mi compras han sido buenas, he tenido un problemita minimo del pedido **************368, 29/09/2018, en el cual se demoro mas de un mes y eso que pague envio express.
This is my personal experiance on Gearbest.
First I bought at other chinese shops. Then I found Gearbest and in the last 2 years Gearbest is my favorite seller in China.
I think in about 3 or 4 years i bought about 50 items. Most items between 10-20 $. But a few items like smarthones up to 250 $.
Every item arrived and didn' t came late. Gearbest mostly shipps in 1-3 days.
1 only had one single item, that was broken after 1 or 2 days of usage. Support made a refund after sending some pictures. No complains!
Prises are low. After every single buy you get points. You can use them to reduce prices.
So after 50 items there are no complains.
I just love this site, you can find everything at the lowest prices, its my favorite for over 5 years
I am extremely pleased with the services of GearBest! They send me the products with agility always providing a great service. They are quality and original items! I always buy them and recommend them to everyone.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

