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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Brazil
1 review
1 helpful vote
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Gosto muito da experiencia em compras na Gearbest, um site de confiança onde costumo fazer compras e sempre recebo minhas encomendas tudo certinho e dentro do prazo.

Date of experience: January 15, 2019
Mexico
1 review
1 helpful vote
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Reliable shopping site and low prices
January 17, 2019
Updated review

GearBest has a wide variety of products, the shipping prices are very cheap and the waiting time is short. I have not had problems buying here. Shipping costs vary according to the waiting time, but they are all quite cheap. I recommend it totally.

Date of experience: January 15, 2019

Reliable shopping site and low prices
January 2, 2018
Previous review

GearBest has a wide variety of products, the shipping prices are very cheap and the waiting time is short. I have not had problems buying here. I recommend it totally.

Date of experience: December 31, 2017
Portugal
1 review
1 helpful vote
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Gearbest-Recomendo
January 17, 2019

Mais de 14 smartphones comprados nesta loja entre outras coisas, até agora tudo chegou dentro do tempo estimado, qualquer problema foi resolvido de forma rapida e sem complicações pelo suporte.
-Bons preços
-Boa variedade
-Curto tempo de entrega
-Bom serviço pos-venda

Date of experience: January 15, 2019
Italy
1 review
0 helpful votes
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271/5000
I found myself very well buying on this portal, the only problem over the years is the slowness of shipping being in Europe; flying over the expedition they also have a very active assistance center.
I will continue to buy because they make really good purchases!

Date of experience: January 15, 2019
Greece
2 reviews
0 helpful votes
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The best android TV in the best price only from gearbest! The biggest online shop ever! They served me as a valued customer and suggested me the best ways on how to receive my product tax free and quickly! Thank you gearbest!

Date of experience: January 15, 2019
Israel
1 review
0 helpful votes
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Great shopping experience at GearBest
January 26, 2019

Bosch Mini Handhold Adjustable Electric Screwdriver 3.6V 6 Gears Cordless Rechargeable Tool. Order **************666 - https://www.gearbest.com/screwdriver-screwdriver-set/pp_*******477.html?wid=******* Great price for the Bosch Electric Screwdriver, ordered on 11.11, shipping was a bit slower than average but this was expected due to the volume of orders at that date. Product arrived well packed and works great! I have been a customer of GearBest for over 2 years and I am extremely pleased with both shipping times and support which I had to use on several occasions. I was NEVER overcharged and was always compensated on lost packages or damaged goods.

Date of experience: January 15, 2019
Italy
2 reviews
0 helpful votes
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Cheap and reliable
January 17, 2019

Now it's been a few years since I bought gearbest and I've never had any bad surprises. Be careful when buying clothing because the Asian sizes are very small.

Date of experience: January 15, 2019
DO
1 review
1 helpful vote
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The best site to buy online.
January 17, 2019
Updated review

I have ordered more than 30 packages and I have never had any issue. I strongly recommend it. Gearbest is the best site to buy online.

Date of experience: January 15, 2019

The best site to buy online.
September 7, 2017
Previous review

I always buy on Gearbest and I have never had any issue with anything, I strongly recommend it. Gearbest is the best online store.

Date of experience: September 7, 2017
Morocco
2 reviews
1 helpful vote
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Gearbest.com is the best online shopGearBest is great and easy to use website and app...
It offers the best price/deals ratio and support and more...
Thank you Gearbest

Date of experience: January 15, 2019
Romania
1 review
0 helpful votes
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I use this site for gadget shopping for over 3 years and I was very satisfied with the prices and the communications with them.

Date of experience: January 15, 2019
Italy
1 review
1 helpful vote
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Straps for mi band
January 17, 2019

The straps are really good, maybe even better than the original.
Long waiting times for delivery
Overall I'm satisfied with the purchase

Date of experience: January 15, 2019
Poland
2 reviews
0 helpful votes
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I am very happy with this store.
January 17, 2019

The prices are very good. The purchased product is of the highest quality. Transport costs are minimal or even free.

Date of experience: January 15, 2019
Greece
2 reviews
0 helpful votes
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Cheap Online Shopping Site
January 26, 2019

"I think is one of the cheapest Online Shopping Sites, you have to wait only 15 days and that's it "i have done many orders from drone smartwatch and camera accessories, and all the products works perfect

Date of experience: January 15, 2019
Bulgaria
1 review
0 helpful votes
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Still the best site!
January 18, 2019
Updated review

For a period of 2 years, so many things bought by now - and not a single issue. Keep up the good work GearBest!

Date of experience: January 15, 2019

Gearbest - truly a best place to shop from.
May 23, 2017
Previous review

More than 50 orders for a time period of more or less 2 years till now and not single issue of any kind, problem or inconvenience. My first place to check for new electronics of any kind or gear that I need. Branden products with high quality.

Date of experience: May 22, 2017
Poland
1 review
0 helpful votes
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Great Online Store and wtih Great Customer Service. Gearbest has most of the stuffs that I'm looking for and with good price and especially good customer service.

Date of experience: January 15, 2019
France
1 review
0 helpful votes
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Mon expérience avec Gearbest
January 26, 2019

Je recommande d'acheter sur Gearbest, il propose des prix imbattable comparé aux autres sites de vente en ligne. J'ai mis 4/5 parce-que le délais de livraison vers la France est de 30 à peux près, pour le reste tout est bien fait.

Date of experience: January 15, 2019
Mexico
1 review
0 helpful votes
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GearBest
January 26, 2019

Todo ha salido muy bien, mi compras han sido buenas, he tenido un problemita minimo del pedido **************368, 29/09/2018, en el cual se demoro mas de un mes y eso que pague envio express.

Date of experience: January 14, 2019
Germany
1 review
0 helpful votes
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This is my personal experiance on Gearbest.

First I bought at other chinese shops. Then I found Gearbest and in the last 2 years Gearbest is my favorite seller in China.

I think in about 3 or 4 years i bought about 50 items. Most items between 10-20 $. But a few items like smarthones up to 250 $.

Every item arrived and didn' t came late. Gearbest mostly shipps in 1-3 days.

1 only had one single item, that was broken after 1 or 2 days of usage. Support made a refund after sending some pictures. No complains!

Prises are low. After every single buy you get points. You can use them to reduce prices.

So after 50 items there are no complains.

Date of experience: January 14, 2019
Portugal
1 review
0 helpful votes
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Great site, best prices
January 15, 2019

I just love this site, you can find everything at the lowest prices, its my favorite for over 5 years

Date of experience: January 14, 2019
Brazil
1 review
0 helpful votes
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Best website for shopping
January 26, 2019

I am extremely pleased with the services of GearBest! They send me the products with agility always providing a great service. They are quality and original items! I always buy them and recommend them to everyone.

Date of experience: January 14, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom