GearbestReviews 10,706

This is just a promotion page and in no way is it to solve customer problems, that is, if the support is contacted, they will send a note to the seller, if the seller does not want to do anything: you lost, the answer char support gave me was, sorry but gearbeast.com cannot do nothing for you.

What kind of answer is that?
That's the support a customer can expect?

If you decide to buy on gearbeast.com and you receive what they have offered, feel blessed, otherwise you were the victim of false advertising.

I ordered 2 phones and received both in good conditions and good packaging within 3 weeks so i recommend it
Order n: **************223

I've bought several products here, and the story was the same with all of them.
They were all of pretty good quality. Not the best you can get, but cheap and still very good. Shipping time is different for everyone, but for me it takes about a month before a product arrives. This is of course very long, but a lot of times it's free shipping on a product that cost a few euros, which is very rare on other websites.

Unbelievably poor customer service and the longest shipping times I have ever experienced... and getting longer since my order still has not arrived and it has been 6 weeks! When I contact them they offer no resolution even though the tracking still shows the order is in China at this time. Asked to cancel order since it has not left and the only response is "please wait 2 more weeks and then contact us an we will offer you a solution". How about you just cancel the order that has not shipped yet and refund the money that you took immediately upon my ordering?

Xiaomi mi band 4
Order number: **************437
October 7,2019
Name: nikita vinokurov

I bought this miracle device on gearbest.

Main technical specifications:

Display: 0.95 inches, 120x240 pixels, 24-bit color, AMOLED;

Memory: On-line 0.5 MB, on-board 16 MB;

Sensors: 6-axis accelerometer, 3-axis gyroscope, heart rate sensor;

Connection: Bluetooth 5.0;

Protection against water and dust: IP68 5 ATM standard;

Battery: 135 mAh;

Battery life: 20 days;

Weight - 40g.

Mi Band 4 is a worthy continuation of the Xiaomi fitness bracelet line. Xiaomi company keeps up to date and each time to create a really good product, while making it affordable. I believe that the novelty deserves attention. Mi Band 4 in comparison with Mi Band 3 has become more functional, it received a new color display, the ability to control music, as well as new additional settings. If you are not interested in playing sports, then Mi Band 4 will be able to replace you with an ordinary smart watch. It shows notifications, counts steps, shows time, notifies about calls, like a regular smart watch. MI Band looks stylish and suitable for both women and men.

If they are serious as a business, they should get a phone line and don't transfer responsibility to a remote store that supposedly fulfilled the order. It is a Gearbest problem and customers will not forget that point. Hearing that it is being transferred to store does not solve or resolve a problem. You see from their tracking information that the item was transferred to a USPS Facility and was never shipped out, if you can believe that! However the item was paid for and Gearbest should offer either a replacement or give the customer a refund! BEWARE, DO NOT BUY FROM THIS WEB SITE!

I ordered 3 items 50 days ago and still didn't get them. The worst customer service. You can only text them. And they won't help you. First they will tell you to contact the sellers. And when you do and don't get any results. They'll leave you hanging with no answer. 50 days and still have no idea about my orders. So frustrating and too much time consuming.
Save your time and money. Order from a website that cares about customers.

Hello,
I ordered a laser engraving machine on February 2,2020 and, almost 5 months later,
I still haven't received anything. At each contact (via Messenger), they (the bots)
Tell me that, according to the website, the shipment is scheduled for...
But the status of the product always remains "packaged". I am aware that the COVID-19
Health crisis did not help, but I would have preferred a little more transparency,
Even if I was told that the means of delivery are stopped and that I cannot get it
For now...

Okay I admit that I have gotten a few things okay but on a recent order I got 1 thing that was broken. They will not give your money back only a store credit. Also, I ordered a few items and one of them didn't come. I contacted support about it. It was messed up because I got a couple of the items so they deleted the order number as delivered. It turns out they ordered the item from another company. So now they want me to contact that company and to complain to them or whatever. They give me links that do not make any sense. It's just not worth it. Unlike Amazon or Ebay this company has little or no support, especially if it is from one of there "affiliates".
My summary on Gearbest is that it is just not worth it. It can take forever to get an item you order. If you wait several months and don't get the item you order then you will probably get the old run around so your out of the money that you paid. Support is the worst and Gearbest just don't seem very trustworthy to me.

(English is not my mother tongue)
I'm gonna post that on every platform I can find, so other people wont get scammed by gearbest!
Had ordered a vacuum cleaner robot on 16.03.2020, which according to Gearbest should be there by 10.04 (worst case). The shipment information said "Mar 31,2020 - Apr 10,2020". Today is the 09.06.2020 and I did not receive my package! The status has NOT changed until today! I have already written 4 tickets and got always the same answer! My questions were mostly not answered! Probably they are using bots, which write a standard answer!
- four tickets written, Gearbest does not want to pay back money!
- the deadline has been changed several times!
- questions are not answered always the same answer
- oh, and the shipping method is EUEXPHQRD (Germany Express) and should allegedly be delivered from the EU and faster! I'm living in germany.
One time the DEADLINE was said to be the 16th of MAY 2020, the next ticket said the DEALINE was on the 25th of JUNE 2020 and after the 25th of June the deadline will be postponed again? No updates, no answer and no delivery! Of course the money was debited directly from my account!

I've just been through a nightmare with these people. I cancelled my order within minutes of placing it. I was never sent an order number so assumed it was cancelled. I visited their website multiple times and signed in and they showed no orders for my account. They sent the merchandise anyway. No paper work so no way to return it, and you can't send them an email on their website without an order number. They kept my money and I cannot get it back, even with the help of my credit card company. During Pandemic so tired of being ripped off by Chinese companies--one problem after another.

I would suggest to avoid any orders on Gearbest. I have quite terrible experience with them and I'm their VIP customer since 2015. I purchased twice SOOCAS X3 - they were even not working more then 1 year. In both cases they offered instead of repair just partial reimbursement. Now I'm dealing with order that hasn't been delivered after more then 80 days since order - I'm being told I have to wait 100 days for reimbursement. This policy is convincing me to cancel my profile on this shop.

Purchased 350$ worth of items. Gearbest said they shipped the items within 5 days of order. 90 days later - 20 emails, and still no products have been delivered, and no refund. Their website states items not recieved within 60 days will be issued a refund on request. WRONG. I ahve requested a refund multiple times - they refuse. At my wits end. Hoping that if I keep bugging them - they will pay me off just to go away. DO NOT BUY FROM THIS SITE

Gearbest faz um serviço terrivel! Há cerca de dois meses fiz uma encomenda utilizando um método de envio. Passado um mês a encomenda ainda não tinha sido despachada! Entrei em contacto para tentar perceber o que se passava. Pediram desculpa mas o método de envio não se encontrava disponivel para o país de destino!
Inaceitável não terem dado essa informação na altura da compra? Talvez...
Para piorar propuseram um método de envio alternativo sem mais encargos! Pouco interessante pois além do método que eu tinha escolhido anteriormente ser o mais dispendioso, qualquer outra alternativa iria ter custos de alfandega...
Pedi o reembolso. Enviei os meus dados bancários e até agora nada...
Dizem que não conseguem fazer a transferência e que só podem devolver o dinheiro da gearwallet ou através de paypal!
Serviço deplorável.
Espero que mais ninguém cai no erro de utilizar os serviços desses aldrabões

Bought many times from this site.
Very good prices and tax free shipping, so you don't have to pay anything extra.
Fast and helpfull customer service as well.